Lindsay Lexus of Alexandria

We want to send kudos to some service associates who demonstrated sincere customer service in the service area. Howard, thank you for working with us as we were trying to decide what product to buy t demonstrated sincere customer service in the service area. Howard, thank you for working with us as we were trying to decide what product to buy to clean our new Lexus. Thanks for smiling and showing your relentless patience during our constant questioning about the products and explaining what each one would do as far as cleaning our new vehicle. You were right on point and just made yourself so available. It was nice to experience such patience and having the feeling that we were not a bother to you. That's the type of customer service that will keep us coming back. Cheryl, thank you for being a true gem of customer service. You have such a positive and uplifting spirit that made our visit soooo pleasant. We appreciate and thank you for understanding what it's like to purchase and care for our new Lexus. Thank you for stepping out the box to be of service to us in a way that really made us feel like we were your special customers. That's the kind of service that makes us want to come back even if we are not getting service done just to say hello to you. Sita you sit quietly with a smile. However, we want you to know that though you were quiet your spirit said "welcome" and we appreciated that. We definitely will stop in to say hi to our service friends any time we are in the area. Thank you for demonstrating and showing us that you not only care about our service but that you care about serving us in a caring way. More

Jessica was an absolute delight. She made me feel like family from the get go. Both her and the sales manager were extremely honest and polite. Jessica made herself available to assist me anytime via e- family from the get go. Both her and the sales manager were extremely honest and polite. Jessica made herself available to assist me anytime via e-mail, text, phone or in person. I would definitely by any car through this dealership again. It was a great overall experience. More

This was my first visit to this dealership and I must say the buying experience was awesome. My salesman Nazir Jasat was very knowledgeable, friendly, and did not hound or hassle me. He made my first Lexus the buying experience was awesome. My salesman Nazir Jasat was very knowledgeable, friendly, and did not hound or hassle me. He made my first Lexus experience a great one. He explained all the details of the vehicle and demonstrated them as well. I am very pleased with my purchase. A little more than I had originally planned to pay but I'm a happy Camper. I also worked with Hwan Kim on financing and he was friendly as well. I was a little overwhelmed with the big purchase I was about to make but between him and Nazir, overall I felt good about it. More

Lindsay Lexus is Fantastic- exceeded my expectations on customer service and made the entire purchasing process easy. It's a great feeling to know that I have a knowledgeable, friendly, and available team customer service and made the entire purchasing process easy. It's a great feeling to know that I have a knowledgeable, friendly, and available team at Lindsay to help support me with my new vehicle. I worked with Mark Coleman, who was wonderful. Honestly didn’t expect to drive away in a different vehicle, but with how I was treated as soon as I walked in the door, the very fair price that was arranged, and an exceptional salesman in Mark, I decided to get out my check-book. Loving my Lexus!! More

My husband and I are first time owners of Lexus and we had a wonderful experience when purchasing our new vehicle. The best part about it we didn't feel any pressure. I would definitely recommend my fam had a wonderful experience when purchasing our new vehicle. The best part about it we didn't feel any pressure. I would definitely recommend my family and friends to Lindsay Lexus. We appreciate Jessica's patience and sharing her knowledge of the vehicle we purchased. Jessica was very thorough as she explained the different feature of the vehicle. Thank you Jessica for being an excellent example of customer service. We look forward to doing business with Lindsay. More

I was referred to this dealership by the federal government employee program and Alan Jones (A.J.) contacted me promptly. He represented Lindsay Lexus extremely well by making it his business to a government employee program and Alan Jones (A.J.) contacted me promptly. He represented Lindsay Lexus extremely well by making it his business to address all of my concerns and answer all questions, expeditiously. His helpfulness made this the best car buying experience I've had. A.J. puts the same amount of effort to make me leave w/ a smile when I visit Lindsay Lexus as he did to initially sell me the car. That is refreshing and rare. Bottom line,it's just good business. More

I just purchased a 2013 Lexus ES 350 from Bob Fletcher and Lindsay Lexus and could not be more satisfied, because the people were terrific and the pricing was excellent. I reached out to the dealership and Lindsay Lexus and could not be more satisfied, because the people were terrific and the pricing was excellent. I reached out to the dealership regarding availability and for a quote by e-mail. Bob responded and was a pleasure with which to work. We exchanged numerous e-mails regarding colors, options and pricing. Bob responded to all of my inquiries very quickly and provided all the details I requested. I shopped around and obtained a very good quote elsewhere. When I advised Bob that I was going to buy the car elsewhere and did not think he could beat the other dealer's price, he persisted and tried to win my business. So I shared the other quote. Shortly thereafter Bob advised that Lindsay Lexus would beat the other quote. The deal at Lindsay Lexus was good enough for me to make a special trip from New Jersey to Alexandria the next Saturday! We handled everything by e-mail and telephone until I went to pick up the car. Then I had a fantastic in-person experience at the dealership. Bob continued to provide personalized attention and service, and everyone else we met was also a consummate professional. We completed the paperwork and I made payment. The car was ready, clean and shining. Bob then went over the car's features and operation with me before I drove off the lot. I highly recommend both Bob and Lindsay Lexus. More

This was the easiest car purchase I had ever experienced. I knew basically what I was looking for but wasn't sure of all the options available. AJ (Alan Jones) talked me through what I really wanted to hav I knew basically what I was looking for but wasn't sure of all the options available. AJ (Alan Jones) talked me through what I really wanted to have and what I could get and then pulled a vehicle for me to test drive. When we got back to the dealership he asked me if that was what I wanted. I told him yes except I didn't like the color. He told me to wait a minute, he'd be right back. When he came back he told me that he had found the exact car, with the options and in the color I wanted. The only problem was that it was at another location and wouldn't be in to this dealership for a couple of weeks. That was fine with me. When the car arrived I received a call and a text from AJ. We scheduled a time and I came in to pick up the car. The interest rate I was offered was just what I was looking for and going through the paperwork was so easy. Everybody was kind and attentive and I couldn't have asked for more. Alan Jones also followed up a few days after I picked the car up to see if everything was going okay. In all, it was a great experience. More

My overall experience at Lindsay Lexus with Alan Jones was the best by far from the beginning to the end. From the internet inquiry follow up call to driving the car off the lot, AJ's supreme customer ser was the best by far from the beginning to the end. From the internet inquiry follow up call to driving the car off the lot, AJ's supreme customer service has made the whole car buying process such a simple and painless task. No other car buying experience compares to the one I had with AJ. He was able to answer all my questions and more and also provided me with answers that superceded my expectations. This is the first time as a car buyer that I personally feel more assured and more knowledgeable about my vehicle. This has been such a wonderful learning experience because when you have the right Sales person in place, such as AJ, to help and assist you with your car buying needs, everything else will fall into place. I am very happy with my purchase and look forward to working and purchasing another Lexus in the future with AJ again. More

Jessica made the transaction very smooth and pain free. This is my second Lexus purchase, Jessica was my sales rep for the first purchase. I contacted her again for this car, she displayed the same profes This is my second Lexus purchase, Jessica was my sales rep for the first purchase. I contacted her again for this car, she displayed the same professionalism as before, no pressure, answered all my questions and help guide me through the process of the purchase, making it a pleasurable experience. Jessica provided outstanding customer service, I'll always come back to Lindsey Lexus to see her, she's a great sales person. Lindsy Lexus has great company providing the best customer service throughout their dealership. I've referred this dealership to several relatives and friends. K. Smith More