Lindsay Lexus of Alexandria

My initial contact with Lindsay Lexus was in 2010 and can be described as ok, I was only lukewarm on this dealership and did not purchase a vehicle. Two inadequate cars later (Honda & Buick), I was back loo be described as ok, I was only lukewarm on this dealership and did not purchase a vehicle. Two inadequate cars later (Honda & Buick), I was back looking at Lexus and chose Lindsay because they were geographically closer. My initial contact with Jeff via IM and email was great! He was so responsive, friendly & helpful that I thought he must be a new eager consultant, imagine my surprise that he was the manager! This made me look forward to going in to buy the RX 350. Sid was the absolute best! The price, knowledge of the vehicle, was totally on point. He ensured I was familiar with pertinent systems before driving off in winter weather. Sid was fast, efficient and had me driving away in great time. I value my time and Sid truly respected my time. By far the best buying experience! More

Great experience ordering and purchasing a new Lexus GS car from this dealership. Our sales rep Sid Ferzad provided exceptional service during the ordering, wait period, and delivery of the vehicle. High car from this dealership. Our sales rep Sid Ferzad provided exceptional service during the ordering, wait period, and delivery of the vehicle. Highly recommended dealership (and sales rep) if you are in the market for a Lexus. More

I would like to thank Ed Riley for all of his help in the servicing of my car. He came to my job and exchanged a loaner car for me (after I had changed the time on him several times). Then, I left my other servicing of my car. He came to my job and exchanged a loaner car for me (after I had changed the time on him several times). Then, I left my other keys in the car. Ed found the car (which had been loaned out to another customer). Once he found the keys, he bought them to my door. I appreciate the service. Ed went above and beyond and I appreciate this. Sincerely, D. Saxon More

I am not one to write reviews good or bad, but in this case I am making an exception. My first experience with this dealership was via a phone call and I spoke with sales rep, Byron Allen. From the beginn case I am making an exception. My first experience with this dealership was via a phone call and I spoke with sales rep, Byron Allen. From the beginning the conversation was professional, pleasant and easy going. Mr. Allen was most accommodating in providing the requested information via email. He followed up with a phone call to ensure I had received the data. After reviewing the material, I returned the call to express reservations about purchasing the car, RX350. Mr. Allen, simply asked what did I need. After a short conversation, he answered all my questions and gave me an offer I couldn't refuse. When I reached the dealership, the atmosphere was very relaxing and customer focused. Mr Allen was very patient as we went through the process and I asked new questions about the purchasing details. His laid back demeanor and calming voice put me at ease and I felt very comfortable with the big decision I had just made. This by far was the most stress free experience I have ever had in purchasing a car. It was such a joy to work with Mr. Byron Allen. He displayed a strong sense of character and high degree of professionalism in ensuring the customer was satisfied. Awesome Experience. Highly recommend this dealership and Mr. Allen as a sales representative. More

He was knowledgeable, relaxed and did not pressure. When I entered he was such a gentleman, and gave his honest open about his cars as well as another brand that I had inquired about. He was confidant, made I entered he was such a gentleman, and gave his honest open about his cars as well as another brand that I had inquired about. He was confidant, made jokes, personable and gave me the time i needed to think as well as answered any questions I had. He treated me like I was buying a new car, not a certified used and did attempt to sway me in any direction. This was the first certified used vehicle I have purchased and even-though I had done my research, he knew his vehicle. The experience was actually great. W. Wilson More

We bought our car earlier this year and had the pleasure of working with Thai. Thai made us feel comfortable and allowed us to take our time. We did not feel pressured, hassled, or rushed. It has taken me s of working with Thai. Thai made us feel comfortable and allowed us to take our time. We did not feel pressured, hassled, or rushed. It has taken me some time to write this review mainly because of time and a new baby. Although several months have passed since the sale, it has been on my mind to write a review because Thai remains helpful with maintenance information and continues to provide quality customer service to this day. If you are in the market for a Lexus, go to Lindsay Lexus of Alexandria and ask for Thai Tran! You will not regret it. Thanks Thai! More

My partner and I went in without an appointment on Sunday and left with a purchase because of the customer service. First, the response to my email/web inquiries was prompt by Frank Love. Second, walking in and left with a purchase because of the customer service. First, the response to my email/web inquiries was prompt by Frank Love. Second, walking in to the dealership we were treated quickly and professionally. Chris Hayes took the time with us as Frank wasn't available that day. (Again, we just showed up impromptu.) Chris ensured our needs we're met. Indeed they were exceeded as he listened to the desired features for our new Lexus RX350 and took us to lot where the right vehicle was waiting for us. Financing was handled equally professionally with Hwan Kim at the right price. The cool thing was Aaron Tschirhart engaged us as we're finalizing our business with the latest and coolest coming from Lexus. (Geeks that we are!) And the follow-up has been great so far as our new "baby" is being delivered the day after Christmas with a big bow to humor us...and of course for us to post on social media per our request ;-) From web inquiry to face-to-face experience: all top-notch. We traveled here 40 miles away because we heard Lindsay Lexus was good. No, they were great! More

We were previous bmw owners and based on a bad customer service experience we decided to "check out" lexus. Well to be honest this is definitely one of the best choices we made and were glad we made the co service experience we decided to "check out" lexus. Well to be honest this is definitely one of the best choices we made and were glad we made the conversion. When you are spending you hard earned money especially when making an important purchase like a car, a few things are important: customer service, product, pricing, reliability and much more! We were totally blown away by the way we were treated at Lindsay lexus. This is our third, yes third, purchase from Lindsay and have nothing but great thing to say! Sid and Lindsay lexus. Simply the best !!!! More

My fiancee and I walked into the Lexus Store with our dog, who ran straight to Mario, one of the salesman. Mario is the man! We got the most professional, understanding, collaborative, and overall fant dog, who ran straight to Mario, one of the salesman. Mario is the man! We got the most professional, understanding, collaborative, and overall fantastic car buying experience. He listened to our story, gave us a nice overview of their product and worked with us finically. He worked late into the evening to get us what we needed. Love my car and glad I did not get any other model. Mario your first class and I thank my dog for picking the right one.... More

This dealership is awesome......from the sales people, the immaculate showroom AND service to the extras.....coffee, fruit, goodies, internet service and most importantly of all, these folks know how to t the immaculate showroom AND service to the extras.....coffee, fruit, goodies, internet service and most importantly of all, these folks know how to treat their clients. We just purchased another LS model from Lindsay because of the above ratings. We did consider more inexpensive cars but we kept reminding ourselves why we liked this dealership so much and decided we weren't (at this stage of our life) willing to give up this luxury. This time we worked with Mark Coleman, whom I would highly recommend. He was courteous, patient and not at all aggressive in his selling style. It was a very comfortable and relaxed car purchase. We left feeling very good about the entire process and Jeff's willingness to work with us. I would highly recommend him to anyone looking for a Lexus vehicle. I would be remiss to not mention Juan, our service representative who always goes out of his,way to help us and guide us through the servicing maze. All in all, only good things to say about Lindsay Lexus.......we're happy customers, Elaine Anderson More