Lindsay Ford of Wheaton

Terrible experience This dealership is a case where the right hand doesn't know what the left hand is doing. I called in April to inquire about a CPO Ford Escape that I This dealership is a case where the right hand doesn't know what the left hand is doing. I called in April to inquire about a CPO Ford Escape that I was really interested in, and hoped to purchase. Because I was out of state (a recent Marylander who moved to Ohio), it looked like I would have to purchase the vehicle sight unseen. Not preferred, but I didn't want to miss out on the opportunity. I spoke on the phone with one of the employees, and we made arrangements for him to fax me a contract. He texted me that he was in a meeting, but would respond as soon as he was out. That didn't happen. Later that night, another employee called me and asked if I was still interested. I said I was, and he wanted me to come out for a test drive. I explained that I was out of state and could not arrive in Maryland for another week, but that I was willing to buy the vehicle. He told me he would call me the next day. So then I called the next day, and the same individual asked if I wanted to come in for a test drive. "No, I can't because I'm out of state. I want to purchase the vehicle. Can you send me a contract?" He said he would and that was that. Alas, I still did not receive a contract. The next day, I spoke on the phone with yet another employee. He told me that it had been busy and these things happen, but he would help me out. He told me that, even though I had my financing already worked out, he would still need me to fill out the finance application so that I would be on file while working through the process, but that they wouldn't perform a hard check. I was told to let him know when I filled it out. I did so, but the processing apparently wasn't working. The next afternoon, I called him and asked if it went through so that we could work out the contract. He checked and said it went through... but lo and behold, the vehicle sold earlier that afternoon. I was livid. Simply put, it should not have taken three days and three individuals to figure out how to send a contract to a customer who wants to buy. I understand my buying experience of purchasing sight unseen isn't a typical one, and likely would have its complications, but the incompetence is baffling. I hope the in-person experience is as great as the reviews suggest, because my experience was terrible. To top it all off, another employee called me a week later, telling me that the individual who had purchased the vehicle returned it, because s/he wanted a larger SUV. He wanted to know if I was still interested in it. I should have said no, but the price was too good to pass up. He sent me an email with the details of the vehicle... it was the wrong Ford Escape. Figures. Finally, today I checked my credit report, and wouldn't you know that I have a hard inquiry on behalf of Lindsay Ford. Thus, even though I'm not someone who really ever reviews things, people, places, etc., I couldn't let this go. For one of their employees to even tell me I chose the right dealership, because the other Southern MD, DC, & Northern VA dealers aren't good ones, they must be on something. Lindsay Ford was the worst dealer I dealt with (and I spoke with plenty in Ohio and a few in Maryland). More

Avan Harria Avan is a very accommodating sales person. He took care of all of the desires I wanted in a car and also found a 2014 used...so I could save more mon Avan is a very accommodating sales person. He took care of all of the desires I wanted in a car and also found a 2014 used...so I could save more money on the car that I wanted. More

amazing This is the best dealership I have ever been to, great service. I love my car and I will refer others to this dealership. The financing department was This is the best dealership I have ever been to, great service. I love my car and I will refer others to this dealership. The financing department was especially helpful along with Avon. More

Great service I stoped by just to check a car. 3 hours later I left driving my new car home. They were very helpful with everything. The sales man, financial manag I stoped by just to check a car. 3 hours later I left driving my new car home. They were very helpful with everything. The sales man, financial manager, sales manager... They do everything to offer you a good deal. I do recommend Lindsey Ford Dealer. More

Went in to buy one, bought two! Hey folks they are under new management, and I can tell you it was a great move! I went there to buy my daughter a car last Sunday. Isiaq was the sa Hey folks they are under new management, and I can tell you it was a great move! I went there to buy my daughter a car last Sunday. Isiaq was the salesman that helped me as I walked into the showroom. He was very nice and helpful, I told him I had seen a Fiesta on Cars.com and wanted to buy it. He took me straight to the car and opened it up. Started explaining all the options, safety features and offered me a test drive. We rove it around and he told me about the new management at the dealership. I enjoyed his knowledge and friendliness. Back at the dealership I gave him my offer and a few minutes later the finance manager Dilia came over and gave me a counter offer. Dilia was very nice explaining the offered that were available to me and that I should not have any problem getting the zero percent Ford financing. Shortly after I gave her my counteroffer she left and the sales manager Sarah came to the table. She came within a few dollars of my last offer, and I accepted the terms and bought the Fiesta. As I was signing the paperwork, with Dilia for the Fiesta, I had seen a Fusion on the lot and a Sarah came in and I asked her if she fought she could match my payment on my 2013 Ford Taurus. She said no problem. I didn't think she would be able to but before I finished all the paperwork on the Fiesta, she came in with a payment $20 more that the Taurus. Isiaq the sale men offered to drive one of the cars home for me and Dilia was awesome at making sure the two cars were perfect before they were delivered to me. I'm not sure about your experiences with buying cars, but out of the nine new cars and two used cars I have bought in my life, this was hands down the best transaction ever! I recommend the Lindsay Ford Team for your next car purchase. A few days later I went back to the dealership to pick up a few items I had left in the Taurus, I met Mike the General manager. He's the type that if you have a problem, he wants to know about it, to fix it! I bragged to him about how great he's sales team was and he made me feel like part of the Lindsay Ford family... THANKS LINDSAY FORD FOR MY TWO NEW CARS! More

Unfortunately, your Typical Used Car Salesmen story! Where do I start… Bought the car and left it there for 3 days to have it cleaned and to have some minor body work done. When I returned to pick the ca Where do I start… Bought the car and left it there for 3 days to have it cleaned and to have some minor body work done. When I returned to pick the car up, much to my surprise the work wasn’t done and that’s just the start of the problems. Driving home from the dealership a warning light went on so I stopped to have it looked at. There was a bad sensor that needed to be replaced. The dealership did pay the $116 for that. I brought the car home on a Friday night and first thing Monday morning I took the car to the Honda dealership to have the whole car checked just so that I knew I had a solid car. Well come to find out there was some work that needed to be done. Just so you don’t thing the Honda dealership was trying to “make money” I took it to 2 different ones and both told me the same thing. 2 weeks later, the TPMS warning light came on again and come to find out… 1 of the tires on the car had 2 plugs & a patch so that was yet another expense…Two tires, rotating the tires & balancing them. When I called the dealership and spoke to Mike the GM, he basically told me that it’s not cost effective for the dealership to invest money into the used cars they sell and as long as it passes inspection that’s what matters. Well, in my opinion that’s a bunch of crap. If I’m writing you a check for $20,000 I should not only drive away with a solid/reliable car, but I shouldn’t feel like I was sold someone else’s problems! It took 2 months to get the registration and 5 phone calls, the features that were listed on the window sticker that the car was supposed to have… well guess what they were wrong! I didn’t find out about that until after I bought the car and when I questioned the GM about it, his response was the person who handles that was making a lot of mistakes and doesn’t work there anymore. ARE YOU KIDDING ME!!! This place is a complete joke and this is the type of service that gives “used car salesmen” the reputation they have. I would think twice about buying a car at this dealership because they haven’t grasped the concept of “service after the sale”. More

My favorite car purchased quickly I needed a great deal on a car fast, so Avan + the team at Lindsey Ford delivered in a big way. All within a couple hours...I drove the car, got a gre I needed a great deal on a car fast, so Avan + the team at Lindsey Ford delivered in a big way. All within a couple hours...I drove the car, got a great price, financing, made a deal, then drove the car off the lot. I love my Ford Focus, and Avan continues to help me keep it running well and stays in touch. Thanks Avan and Lindsey Ford! More