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Lindsay Ford of Wheaton
Wheaton, MD
1,078 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,078 Reviews of Lindsay Ford of Wheaton
November 01, 2012
To be honest, this is the first time I have been able to breathe fresh air since I moved here to Maryland; FINALLY ! From the time I walked in the Lindsay Ford dealership I've been nothing but super satisfi breathe fresh air since I moved here to Maryland; FINALLY ! From the time I walked in the Lindsay Ford dealership I've been nothing but super satisfied and relieved of the burdens that some car dealerships take advantage of uninformed customers simply looking for trustworthy, reliable, and long term relationship, but not here! However,(Kevin Bailey,Mark Law,Scott Minor)have done nothing less than the best customer service I've recieved since I've entered the car buying market! Even the Jim Davie (GM)who I had the pleasure to meet today, exchaged words, advise, and compliments of my investment made! You usually never get acknowlegded by the GM,but this goes to show you the customer friendliness and team support they have prepared for you! I would and will recommend you bring your search for a new or used vehicle here anyday, anytime, I'm almost sure your experience will be in your favor! Once again THANKS for not only selling vehicles but providing happiness, comfortability, and to be felt as if someone really cares, that's very very important! THANKS LINDSAY FORD TEAM! More
by bobmoe3
Employees Worked With
Kevin Bailey Great Person
August 20, 2012
My husband and I had been looking for a particular car for a few weeks. We founfd it at Lindsay Ford. We worked with Maribel Rosales. She was very helpful, patient, and we left with a car that had my husb for a few weeks. We founfd it at Lindsay Ford. We worked with Maribel Rosales. She was very helpful, patient, and we left with a car that had my husband smiling all the way home. More
by vickicaldwell
Employees Worked With
Maribel Rosales
July 03, 2012
I have just visited this dealer yesterday. I was quoted $21,500 OTD for an 2012 Escape Limited. The price is too good to be true so I once again asked if he was mistaken and he confirmed that IS the OTD pr $21,500 OTD for an 2012 Escape Limited. The price is too good to be true so I once again asked if he was mistaken and he confirmed that IS the OTD price. When we got there, we found out the OTD price he meant is the total price minus down payment! So the true OTD price is actually $31,500. How can a car salesperson mis-interpret the meaning of OTD price? Also he did not even use all the incentives that Ford has been advertising for a week! If he had put on all the incentives, then the price would be ridiculous and I would have talked to his manager before we went. This incident made me wonder whether this is the most stupid trick that they are playing. Plus I have been kept waiting for 30 minutes without any information. Wasted almost 3 hours going to this dealership, plus the cost of losing opportunity of buying a similiar car from another dealership. More
by pengzh2941
Employees Worked With
Koby
June 25, 2012
We were looking for a new car and we used USAA to get quotes from a few local dealers. Since we were buying a new car, we new exactly what we wanted. Mario from Lindsay Ford told us that he had that ex quotes from a few local dealers. Since we were buying a new car, we new exactly what we wanted. Mario from Lindsay Ford told us that he had that exact VIN make/model in the color that we wanted. We checked, double and triple checked with him that he did indeed have the vehicle we wanted before we metro-ed out to Wheaton on a 100 degree day. On the phone he promised me that he had the vehicle one hour before we arrived at the dealership. When we arrive he pretended to look for the keys for 10 minutes before coming out and telling us that he didn't have the car we wanted, but he had others and we should consider those. We got right up and left. Don't waste your time with these people. We had a great experience with Jerry's Ford in Alexandria, but the Lindsay Ford people earned the bad reputation that car dealers have. More
by Thomas68411
Employees Worked With
Mario Rivera, Mario Rivera
May 29, 2012
I went to Lindsay Ford to trade in my 08 Honda Accord that I purchased from there, and in exchange bought a 2008 Lexus ES 350. Leon was the perfect sales rep for my experience. He's a great guy, helped m that I purchased from there, and in exchange bought a 2008 Lexus ES 350. Leon was the perfect sales rep for my experience. He's a great guy, helped me get my dream car, has excellent customer service, and followed through with ordering me all of the items promised. I would recommend him to anyone who would like a seamless car buying experience. Thank you Leon!! More
by Alli_B
Employees Worked With
Leon Marte, Leon Marte
May 29, 2012
My purchase of a 2011 Flex last week marks the 4th automobile I've bought from Tom LaGrave, and the 5th car I've bought from Lindsay Ford of Wheaton (and its predecessors). I keep returning to the Lin automobile I've bought from Tom LaGrave, and the 5th car I've bought from Lindsay Ford of Wheaton (and its predecessors). I keep returning to the Lindsay folks because they project a sense of decency, competence, and fair play that I have not always gotten from other dealers. And Tom LaGrave personifies this important mix of attributes. Tom asks a lot of questions, provides lots of solid information, and truly tries to find the right deal for me at the right time, all in good humor. Kudos to Lindsay for attracting and keeping people like Tom around. More
by mdinkin
Employees Worked With
Tom LaGrave, Tom LaGrave
May 15, 2012
It was a fabulous experience from stem to stern. We loved Tom LaGrave who was very low key and did not talk us into anything. He knew all about every aspect of the car and did not try to sway us one w loved Tom LaGrave who was very low key and did not talk us into anything. He knew all about every aspect of the car and did not try to sway us one way or another. We ended up buying a slightly used Expedition that we are going to drive all over America. We also worked with Amber (excellent) and Mark Law (the best). I have never More
by carolhi
Employees Worked With
Tom LaGrave
April 28, 2012
It was my first time buying a car, I went to Lindsay Ford of Wheaton and met Maribel Rosales who was very kind,patient and professional,she helped me through the whole process.It was a pleasant experience wo of Wheaton and met Maribel Rosales who was very kind,patient and professional,she helped me through the whole process.It was a pleasant experience working with Maribel. More
by fernande
Employees Worked With
Maribel Rosales, Maribel Rosales
April 11, 2012
AWESOME!!! 2008 Chrysler Town & Country... The most helpful group I've ever dealt with! We almost didn't get to Lindsay because we stopped at another dealer almost 1.5 hours away from Wheaton. I called helpful group I've ever dealt with! We almost didn't get to Lindsay because we stopped at another dealer almost 1.5 hours away from Wheaton. I called Maribel and she said not to worry just come even though we'd be getting there at closing time! A few hours later my wife was driving home in our van! A brake light was out and we found the cruise control was not working. I called Maribel to inform her and she said she would meet me to pay for a new bulb and discuss options for the repair of the cruise control. Instead we drove home, replaced the bulb and took the van to our local Chrysler dealership. I faxed our ticket to Maribel! Not only did she make sure our bill for the cruise control was paid, she had them pay for a new key as well! A total of $515.60!! I know she couldn't do this all on her own so a big thanks goes out to everyone involved in making all of this happen for my family! I called the day we were told our tags were there. The Lindsay team had them shipped & at my door the following day! SWEET!! I feel very blessed with our purchase and very blessed and proud to have found Maribel!! Who are we gonna call for our next purchase??? You got it... Maribel and the wonderful team that is Lindsay Ford of Wheaton!!! More
by erozas03
Employees Worked With
Maribel Rosales, Maribel Rosales
March 02, 2012
I purchased a 2008 Lexus ES 350 from this dealership, I paid cash. I had the vehicle less than one week, around the third day, the rear passenger side tire was losing air. I refilled this tire on four sepa paid cash. I had the vehicle less than one week, around the third day, the rear passenger side tire was losing air. I refilled this tire on four separate occasions to no avail. I then purchased a tire fix/inflator kit, same results. I tried a different brand of tire fix/inflator...the same results. So, I was left with no alternative because it was still losing air so took to a service center on 14 Dec 2011 to have the tire repaired, they said the tire was fine, the wheel was bent and cracked. I called Lindsay Ford of Wheaton, MD seven times and left messages. I called Jim Davies, the General Manager and also Giles Mulligan an assistant, neither would answer their phone nor return any of the messages that I left. Since no one would return my call, I wrote a letter including receipts and sent it to them on 12 Dec 2011, still nothing heard from them. When I made the initial call and talked and explained to the salesman that sold me the vehicle, he indicated that it was a “known” problem however, the inspectors from Maryland who did the state vehicle inspection, did not have a problem with the cracked rim. He further stated that I would have to take it up with one of the managers listed above, it was out of his hands. He did not offer to talk with them, explain the issue, nothing. Basically said the ball was in my court, run with it! I did all the research and work to find a new wheel at over half the price of one from Lexus, drove to get it, had it put on. The cost of the wheel was $262.50, 70 miles driving at .40 is $28.00, $22.35 to have the tire put on the new wheel and $20.00 for two tire stop leak cans for a total of $332.85. This company has not been responsive to any customer care issues. It took them 1 1/2 weeks to reimburse me my deposit on my credit card, over 2 1/2 months to get the correct front license plate bracket...they sent me one for a Nissan after I called six times and waited for over 2 months. I notified them about the wheel and Bottomline, they will not correspond. I want the money I have spent...even though that doesn't cover my time, the safety issues that it put my family in or the extreme inconvenience. Filed a complaint with the Better Business Bureau and Lindsay's response was that we damaged the wheel on the way home! Hmmm...guessing the Managers didn't talk to the Salesman prior too his repsonse...they knew it was damaged prior to selling. I wouldn't recommend this dealership to anyone! You pay a dealership well over 20k cash for a vehicle and they're so criminal and greedy they won't refund $332.85 for something they knew existed!!! Wow...Stay away from them...shady practicies, once they get your money...they're done with you!! More
by rlanders2
Employees Worked With
Avan Harris, Mark Law, Jim Davie, Avan Harris
