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Lindsay Ford of Wheaton
Wheaton, MD
1,079 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,079 Reviews of Lindsay Ford of Wheaton
March 02, 2012
I purchased a 2008 Lexus ES 350 from this dealership, I paid cash. I had the vehicle less than one week, around the third day, the rear passenger side tire was losing air. I refilled this tire on four sepa paid cash. I had the vehicle less than one week, around the third day, the rear passenger side tire was losing air. I refilled this tire on four separate occasions to no avail. I then purchased a tire fix/inflator kit, same results. I tried a different brand of tire fix/inflator...the same results. So, I was left with no alternative because it was still losing air so took to a service center on 14 Dec 2011 to have the tire repaired, they said the tire was fine, the wheel was bent and cracked. I called Lindsay Ford of Wheaton, MD seven times and left messages. I called Jim Davies, the General Manager and also Giles Mulligan an assistant, neither would answer their phone nor return any of the messages that I left. Since no one would return my call, I wrote a letter including receipts and sent it to them on 12 Dec 2011, still nothing heard from them. When I made the initial call and talked and explained to the salesman that sold me the vehicle, he indicated that it was a “known” problem however, the inspectors from Maryland who did the state vehicle inspection, did not have a problem with the cracked rim. He further stated that I would have to take it up with one of the managers listed above, it was out of his hands. He did not offer to talk with them, explain the issue, nothing. Basically said the ball was in my court, run with it! I did all the research and work to find a new wheel at over half the price of one from Lexus, drove to get it, had it put on. The cost of the wheel was $262.50, 70 miles driving at .40 is $28.00, $22.35 to have the tire put on the new wheel and $20.00 for two tire stop leak cans for a total of $332.85. This company has not been responsive to any customer care issues. It took them 1 1/2 weeks to reimburse me my deposit on my credit card, over 2 1/2 months to get the correct front license plate bracket...they sent me one for a Nissan after I called six times and waited for over 2 months. I notified them about the wheel and Bottomline, they will not correspond. I want the money I have spent...even though that doesn't cover my time, the safety issues that it put my family in or the extreme inconvenience. Filed a complaint with the Better Business Bureau and Lindsay's response was that we damaged the wheel on the way home! Hmmm...guessing the Managers didn't talk to the Salesman prior too his repsonse...they knew it was damaged prior to selling. I wouldn't recommend this dealership to anyone! You pay a dealership well over 20k cash for a vehicle and they're so criminal and greedy they won't refund $332.85 for something they knew existed!!! Wow...Stay away from them...shady practicies, once they get your money...they're done with you!! More
by rlanders2
Employees Worked With
Avan Harris, Mark Law, Jim Davie, Avan Harris
February 29, 2012
Leon was low-key, did not push, and did not hover. He gave informative answers to questions, was patient with my way of getting comfortable with my options and anticipated timing, worked with me/went the gave informative answers to questions, was patient with my way of getting comfortable with my options and anticipated timing, worked with me/went the distance on the price, and then patiently trained me on how to work the electronic controls. I would recommend him. More
by margoschwab
Employees Worked With
Leon Marte, Leon Marte
February 19, 2012
We recently purchased a used Ford-F150 from Linsday Ford in Wheaton. Maribel was a pleasure to work with - not at all pushy, straightforward, friendly and professional, and she seemed genuinely interested i in Wheaton. Maribel was a pleasure to work with - not at all pushy, straightforward, friendly and professional, and she seemed genuinely interested in getting us the vehicle we wanted. Despite the dealership being very busy during the time we visited, she patiently answered our questions, showed us the vehicles in which we were interested without rushing us, and was attentive throughout our visit. Lindsay's advertised prices are low, and we found there wasn't as much room for negotiation as with other vehicles we purchased, but the price was more than fair. Daniel in finance made that part a breeze, by searching for the bank that would give us the lowest rate and explaining the difference a down payment would make (which we decided to forgo). It was great to find a terrific dealer so close to home, and we definitely plan to come back when it is time to replace our other vehicle. Since we just purchased the vehicle, I can't comment on the process for tags and title yet, but so far the experience has been good! More
by DawnMD
Employees Worked With
Maribel Rosales, Maribel Rosales
February 12, 2012
I purchased a 2008 F350 and it was in great condition. Truck was ready to go when I got there, the truck was as described, the dealer did a great job with the truck sale, very helpfull staff. Thank you Truck was ready to go when I got there, the truck was as described, the dealer did a great job with the truck sale, very helpfull staff. Thank you More
by jaygolfpro1
Employees Worked With
Alan Soon
February 10, 2012
As had always been the case since my Dad, Charlie Powell (deceased 2001), for decades shopped at Hill & Sanders which became Lindsay and also had his repairs done there, too - Lindsay is tops in every way. (deceased 2001), for decades shopped at Hill & Sanders which became Lindsay and also had his repairs done there, too - Lindsay is tops in every way. Oliver Hogg is the most frequent Service Advisor I work with and he's consistently making sure we get what we need and when we need it. I take care of getting repairs / regular service for my 88-year old Mother, Betty Powell, who is pleased on all manner of things other than the cost. Thanks, Wayne Powell 240-344-7390 (Taneytown, MD 21787) More
by Wayne Powell
Employees Worked With
Oliver Hogg
February 09, 2012
My partner and I both purchased 2012 Fiestas from Lindsay Ford this week. Previously, we had purchased a Ford Ranger from Tom LaGrave, and his excellent service and advice is why we returned to Lindsay Ford Ford this week. Previously, we had purchased a Ford Ranger from Tom LaGrave, and his excellent service and advice is why we returned to Lindsay Ford to purchase our new Fiestas. Again, we made appointments to work with Tom, who again provided excellent service, advice, and information as to which models would be best suited for us. We are both thrilled with our new cars, Tom's service, and working with Mark Law who completed our paperwork and financial arrangements. We certainly recommend highly Lindsay Ford, Tom, and Mark!! Jane Fowler and Ann Stinely Silver Spring MD More
by jmfmft
Employees Worked With
Tom LaGrave and Mark Law, Tom LaGrave
January 25, 2012
I purchased a vehicle from this dealership at the end of 2010. My salesperson was Avan Harris. He went above and beyond to make sure this process was seamless. Purchasing a new vehicle is always a scary 2010. My salesperson was Avan Harris. He went above and beyond to make sure this process was seamless. Purchasing a new vehicle is always a scary process. I started it online. Avan did all that he could prior to my visit to cut down on that unbearable wait. Long story short I am telling everyone I know that this is the place to go when looking for a new vehicle. More
by tonidorsey6216
Employees Worked With
Avan Harris, Avan Harris
January 25, 2012
I purchased a used vehicle from this dealership in December 2011. My salesperson was Avan Harris. He was very helpful and friendly. The process was relatively quick and I am happy with the service I g December 2011. My salesperson was Avan Harris. He was very helpful and friendly. The process was relatively quick and I am happy with the service I got. HM More
by tempuser
Employees Worked With
Avan Harris, Avan Harris
January 25, 2012
I was recommended Tom LaGrave and was extremely pleased at his professional manner, friendliness, and appearance. He worked hard to satisfy my exact criteria in the 2008 Ford Fusion I purchased. One thing at his professional manner, friendliness, and appearance. He worked hard to satisfy my exact criteria in the 2008 Ford Fusion I purchased. One thing that impressed me was that he was very quick at responding back anytime I called to discuss questions about the sale. I would and have recommended Tom LaGrave to friends and family. I will be a repeat customer for the great experience I had at Lindsay Ford. More
by Chuck7570
Employees Worked With
Tom LaGrave, Unknown others, Tom LaGrave
