Lindsay Ford of Wheaton

I went to Lindsey Ford after reading the positive reviews on Dealer Rater. As a first time buyer, I was worried that I could get taken advantage of when it came to buying, so I wanted to make sure I went to on Dealer Rater. As a first time buyer, I was worried that I could get taken advantage of when it came to buying, so I wanted to make sure I went to a highly regarded dealer. Unfortunately, my first car buying experience could not have gone any worse. I knew I wanted to buy a V-6 Mustang, and luckily they had many in stock. I emailed the internet sales manager for a price quote, which she responded with an email quoting me for the exact model I wanted for under $18,000. When I went into the dealership for a test drive, I asked my salesperson if that price would still be honored, which he said it would be. I came back a few days later, ready to be buy, when the salesperson "crunched the numbers" for me and came back with a price $4,500 more than what the internet manager told me. I showed him the email I was given and he went back to the head desk, only to return with one of the managers, who told me they couldnt honor that price and could only come down to $20,000. Upset, I threatened to leave and they brought over another manager who told me they couldnt honor the price because the internet manager gave me a bad quote and was subsequently fired. He said he could bring the price down to $19,500. Because I budgeted for the original price quote, I had to go home and think about the deal. I ultimately decided to buy the car at the agreed upon $19,500. Test drove the car one more time, confirmed our deal and was brought into the finance manager's office. As we were going through the paperwork, I noticed the numbers didnt match up and the car sales price was for $21,000, not our agreed upon $19,500. I informed him of our deal, he gave me a look and said they would never sell that low and I demanded I see the manager I talked with a few days before. When I reminded him of our deal, he said he didnt recall making such a deal. I went into a bit of fit, as I had a very small window to buy (I was moving) and had already wasted so much of my time with them, I just wanted what I was promised! He agreed to put the price back to $19,500 but told me several times it was highly unusual and he did it as a favor so I would have an overall positive experience and give the dealership high reviews when Ford asked. After we finally had the numbers agreed on, the finance manager went into the usual dance of pressure selling me unneccesary add-ons. I repeatedly told him I did not want them or need them and he tried the sympathy card, begging me to buy extras so he could meet his quota. My dealings with my salesperson were very positive, but it was the managers that ruined the experience. They knew I was a first time buyer and I cant classify their behavior as anything less than trying to take advantage of me. Between the lure-in price, bringing two managers into the conversation between my salesperson and I, "forgetting" about deals that were made and trying to sneak extra dollars into the invoice, and the sad attempts to get me to buy extras, I do not recommend Lindsey Ford if you are buying, especially if you are a first timer like I was. I cant comment on their service department, as I did not deal with them. More

A truly AMAZING experience... Our 12th vehicle since moving to the Jersey Shore in 1996. In almost seventeen (17) years of purchases since, the BEST experience by far! A highly recommended dealership wh moving to the Jersey Shore in 1996. In almost seventeen (17) years of purchases since, the BEST experience by far! A highly recommended dealership which should be given consideration as they are "many car lengths" ahead of the competition... We live at the Jersey Shore approximately 200 miles from the nearest Lindsay dealership. From the very beginning we advised Jantrar (Sales Associate) and Tavin (General Manager) that we wouldn't travel such a great distance unless the vehicle was PERFECT and the deal was exceptional. Jantrar and Tavin made an amazing offer which eliminated the competition from the very beginning! Certainly an offer which justified a nearly eight (8) hours round trip transaction. Every number and detail was professionally and clearly disclosed far in advance without exception. After we traveled nearly four (4) hours travel time, we were greeted by our sales associate (Jantrar), who offered us food and beverage for such a long journey. Afterwards, we were led to the vehicle (2010 Lexus RX350) which was EXACTLY as described. As we arrived close to the end of business day over the weekend, the General Sales Manager (Giles Mulligan) allowed us to take the vehicle home and offered to FedEx the remaining paperwork the following week. *What could be easier and more accommodating? The drive home was a sincere pleasure as the entire experience exceeded our expectations... Our sales associate (Jantrar) followed up with us over the weekend and continued to do so the following week. He simply wanted to make sure we were still 100% satisfied with our transaction. This is by far what a car buying experience should be! A very warm and professional experience to say the least. We would recommend this dealership, Jantrar and this team of professionals to anyone who seeks the best in the business. My 'only' critique would be: 1) that Lindsay would consider opening a location in the NY Metro area and 2) that FedEx could have taken better care when delivering Lindsay's package to us in the rain. ;) Thank you Gentleman... You've earned a life long customer! With Many Warm Regards, Adrienne & Family More

HI MY IS: RAYMOND I WAS AT YOUR DEALER SHIP ON FRIDAY I HI MY IS: RAYMOND I WAS AT YOUR DEALER SHIP ON FRIDAY I TALK TO TOM 0N THE PHONE HE SAID HE COULD HELP ME SO ME AND MY WIFE WENT THER I TOLD H HI MY IS: RAYMOND I WAS AT YOUR DEALER SHIP ON FRIDAY I TALK TO TOM 0N THE PHONE HE SAID HE COULD HELP ME SO ME AND MY WIFE WENT THER I TOLD HIM HOW MUCH I OWN THEN HE SAID THAT HE COULD NOT HELP ME I WENT TO CHEVY THEY SAID THEY COULD HELP ME I WILL NOW SOMTHING BY MONDAY I LIKE FORDS DONT GET ME ROUING I AM A LANDSCAPER I LIKE THU TRUCK THAT TOM SHOWD ME IM A CRISTEN I BELEVE IN GOD GOD BLES AND HAVE GRAET DAY. More

My sales representative, Kevin Bailey, went out of his way to be sure I got the particular car I wanted, even driving to a faraway dealership to pick it up, taking several hours out of his day. The car I way to be sure I got the particular car I wanted, even driving to a faraway dealership to pick it up, taking several hours out of his day. The car I bought (Ford Fiesta) was not an especially expensive or fancy one, but I got first-class service all the way through. Everyone was a pleasure to deal with, including the manager, Steve Sweeney, and the financing expert, Mark Law. The dealership as a whole was extremely busy, lots of cars being sold and serviced, so I think they must be doing something right. More

I had a really good experience buying my first new car from Lindsay Ford. I knew I wanted a Ford Fiesta, and they told me the Fiesta Sedan S that I wanted was available. However, when I arrived, it had al from Lindsay Ford. I knew I wanted a Ford Fiesta, and they told me the Fiesta Sedan S that I wanted was available. However, when I arrived, it had already been sold. My salesperson Kevin Bailey was really great, and honestly felt badly that I had been incorrectly told something was available that ultimately was not. He found the vehicle I wanted in Gaithersburg and personally drove out there to get it for me so that I could drive it home the same evening. I was expecting a situation where salespeople would try to bamboozle me, but Kevin was really genuine and helpful, and I could tell he really wanted to help me a great deal (which i ultimately did, because the dealership was giving $4K off for the Black Friday deal!). Anyway, everyone there was great, including Mark Law, the gentleman who helped me with financing, and Steve Sweeney, the sales manager. I had a great experience and would highly recommend both the dealership and the people I worked with. More

Kevin did was a fantastic salesperson, he was very professional and made sure i got the best deal possible. I have told several friends about the really great service i received by Mr. Bailey and all professional and made sure i got the best deal possible. I have told several friends about the really great service i received by Mr. Bailey and all of the people i dealt with at Lindsay Ford. More

I was in the market for a fully loaded 2013 Ford Fusion Hybrid. Originally, I was contacted by Mr. Frank Destefano. Because the 2013 Ford Fusion Hybrid is a very new car, there are very few available wit Hybrid. Originally, I was contacted by Mr. Frank Destefano. Because the 2013 Ford Fusion Hybrid is a very new car, there are very few available with all the options I was requesting. Frank worked to find such a car for me, but sadly left the business a few weeks after we met. His replacement was Mr. Jessell Sealy who worked diligently to find me the car I wanted. He honored all of Frank's quotes and searched as far away as Pennsylvania to get me a car. Jessell was professional, friendly, and responsive. I really felt he was truly working for me and not just trying to pressure me into what they had on the lot. I highly recommend him for your future Ford purchases. More

Kevin Bailey is the sole reason I purchased through Lindsay Ford of Wheaton. He was straightforward, respectful and low-key. From the beginning, I felt comfortable with him and believed that he would Lindsay Ford of Wheaton. He was straightforward, respectful and low-key. From the beginning, I felt comfortable with him and believed that he would treat me fairly. He said he would match a deal I found online and held true to his word. If he wasn't there, I can definitely say I would not have purchased through Lindsay since I was already working with another sales associate at Apple Ford. More