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Lia Volkswagen

Enfield, CT

4.9
136 Reviews

140 Elm St

Enfield, CT

06082

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136 Reviews of Lia Volkswagen

February 28, 2022

I went to multiple dealerships looking for my first car to purchase. Tony at Lia VW was great! He helped us find just the car I was looking for and led me through the whole process with ease and patience. More

by brideland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reynolds
Mar 02, 2022 -

Lia Volkswagen responded

Thank you so much for your wonderful review! We are so glad that Tony provided you with top-notch service and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

December 05, 2021

I cannot say enough good things about this dealership! Chris Proctor and his team (bill especially) were so so extremely helpful in my latest buying process. Even with it being hard to find the exact car More

by laurenp178
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Proctor, Nikole Goodman, Keri Kazalis, Tony Reynolds, Eric S. Tyler, Matthew McBride, William Aitchison, Matt Doyle
Dec 06, 2021 -

Lia Volkswagen responded

Lauren, Congratulations on your new vehicle! We are so appreciative of your repeat business, and we are thrilled that we could get you into the vehicle of your dreams! Your kind words and satisfaction mean so much to us, and we will be awaiting the opportunity to work with you again. Safe travels!

September 30, 2021

We went to the dealership for an oil and filter change and air filter change on a 2016 VW Touareg. A week later we went on a long road trip. After 10 hours of driving the car felt unusual. When we checke More

by Sbdfuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nikole Goodman, Matthew McBride
Oct 05, 2021 -

Lia Volkswagen responded

We do apologize for the inconvenience of this, our records indicate that your last service was in April of this year. This is the first we are hearing of the problem, so again I do apologize. I wish you would have called to let us know of this, as we would have rectified the issue right away. We hope you would give us another shot in the future, if you choose to take us up on the offer please reach out to Nikole Goodman our service manager and she will extend a 15% off discount for you. Nikole can be reached at 860-745-2220. Thank you, Lia Volkswagen

August 18, 2021

Hello: For great service, and a super atmosphere go to LIA VW in Enfield Ct. the whole gang is "The Best" from the manager Chris, to everyone down the line.. My salesman Bill A., Keri, Tony, and More

by sellthingsjust4u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Kazalis, Tony Reynolds, Eric S. Tyler, William Aitchison
Aug 19, 2021 -

Lia Volkswagen responded

Jimmy, Thank you so much for your excellent review! It is an honor to have your confidence and loyalty, and we are delighted that Chris, William, Keri, and Tony consistently provide you with the A+ service that you so much deserve! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We look forward to continuing to provide you with our best care in the years to come.

June 22, 2021

Helpful at first. I paid $160 for a diagnostic and they couldn't find the problem. Looking at the reviews they are clearly fake with all 5 star ratings. Where there is a hint of dishonesty it's usually muc More

by yugofukovski
Recommend Dealer
No
Employees Worked With
idk
Jun 24, 2021 -

Lia Volkswagen responded

I am very sorry to hear that you were dissatisfied with your service visit. I would like the opportunity to speak to you regarding your visit. Please reach out to me at 860-745-2000. Thank you, Nikole Goodman Service Manager Lia Volkswagen

June 10, 2021

After my inquiry online, Anthony Reynolds reached out to me super quickly! I went in and he made the buying experience super quick and easy plus pulled some strings so I could get into my car faster! Thanks More

by Demitriacrease
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reynolds, Matt Doyle
Jun 29, 2021 -

Lia Volkswagen responded

Thank you for taking the time to leave us this 5-star review! We are so appreciative of the opportunity to work with you, and we are pleased that Tony and Matt could make your overall experience so smooth and efficient. It is a pleasure to hear of your satisfaction, and we congratulate you on your new vehicle- on behalf of the entire team!

May 28, 2021

I called the store early Saturday morning to schedule the demo with eric Tyler and Within 30 minutes back at the store we talked through the deal and ended up with an agreement. straight talk resulted in a v More

by richard.white6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Proctor, Eric S. Tyler, Matt Doyle
April 18, 2021

Tony Reynolds was great to work with and made my buying experience quick and easy. There was no hidden fees when signing the paperwork and I did not feel pressured like past experiences buying cars. More

by kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Reynolds
Apr 20, 2021 -

Lia Volkswagen responded

Kenny, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Tony took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.

March 09, 2021

Keri was amazing! She made buying my first car so easy, she was so helpful in every aspect. The process was so quick and efficient! Very happy with my new car. More

by Victoriamullen37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Proctor, Nikole Goodman, Paul Morin, Keri Kazalis, Tony Reynolds, Eric S. Tyler, Matthew McBride, William Aitchison, Matt Doyle
Mar 30, 2021 -

Lia Volkswagen responded

Victoria, thank you for your time and feedback. We are delighted to hear that your shopping experience with Keri was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 28, 2021

Keri Kazalis was so kind and helpful in working with me on leasing a car. I had such a pleasant experience all thanks to her! More

by Nat Dabrowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keri Kazalis
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