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Lia Volkswagen

Enfield, CT

4.9
136 Reviews

140 Elm St

Enfield, CT

06082

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136 Reviews of Lia Volkswagen

November 13, 2020

Chris Proctor the General Manager of the dealership, Keri Kazalis went above and beyond in assisting me to understand the purchasing process. Went back to see Keri, had leased my vehicle, went back to purch More

by rich.james.mail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keri Kazalis
Nov 18, 2020 -

Lia Volkswagen responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

November 01, 2020

I had an amazing expiration buy from Eric, he was professional and very honest through the process. Would love to see him for future purchases. Thanks! More

by Wesleytoothny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Proctor, Eric S. Tyler, Matt Doyle
Nov 10, 2020 -

Lia Volkswagen responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

August 26, 2020

been dealing with al in parts for years(hes very knowledgeable and welling to go extra mile)he hooked me up with jason in service.very happy with whole process and will definitely be back More

by ttallen99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
al in parts--jason in service
Sep 02, 2020 -

Lia Volkswagen responded

Thank you for your time and kind review. We are pleased to hear that you had such a positive experience with Jason. We look forward to working with you again in the future.

July 16, 2020

Great service I brought my car in for service. Jason Farwell answered all my questions, and the car was ready on time. I am a very satisfied customer! More

by VW-owner
Recommend Dealer
Yes
Employees Worked With
Jason Farwell
Jul 17, 2020 -

Lia Volkswagen responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your Volkswagen is ready for its next service.

June 13, 2020

Oil change still running fine with over 174K Nicole Goodman Swear by VW after being hit by a Semi in 1995 and still survived. Went in for routine oil change and left after meeting with Keri Kazalis and purchasi More

by cflah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikole Goodman, Keri Kazalis, Matt Doyle
Jun 19, 2020 -

Lia Volkswagen responded

Thank you so much for sharing this amazing review. Your safety is of the utmost importance to us, and we are pleased that we could get you into another safe and reliable, new vehicle. We hope you enjoy your new Volkswagen Passat, and we look forward to continuing to provide you and your vehicle with our best care in the future. Thank you so much for confiding in our dealership with your automotive needs!

April 29, 2020

Great experience! I had been looking for a car for almost a year and a car caught my attention at the Lia Volkswagen. The process was so easy to follow and they did ev More

by Rosa Lopez Moritz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Reynolds
Apr 29, 2020 -

Lia Volkswagen responded

Congratulations on your new vehicle, Rosa! We are overjoyed that your automotive search led you to our dealership, and we are thrilled that Anthony could get you into the perfect one! Your satisfaction means so much to us, and we are so excited for you to enjoy your new ride!

February 05, 2020

Easy and complete Another great service experience at Lia. From arrival to completion of the 50K checkup, staff was courteous and professional. Jason Farwell explaine More

by teduffy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Farwell, Nikole Goodman
Feb 07, 2020 -

Lia Volkswagen responded

Thank you so much for your positive feedback! We are happy to hear that your recent visit went seamlessly! It is our goal to make your experiences with us as pleasant as possible, and we look forward to working with you again the next time you are in need of automotive service!

February 01, 2020

Had a scheduled pit change and was in and out quickly. Even looked up and did some recall work within the same visit. Great service! More

by Eg8353
Recommend Dealer
Yes
Employees Worked With
Nikole Goodman
Feb 03, 2020 -

Lia Volkswagen responded

Thank you so much for your 5-star review! Providing quality and efficient service is so important to us, and we are overjoyed that our efforts met your satisfaction. We wish you safe travels and hope to hear from you again the next time you are in need of automotive service!

October 23, 2019

What an amazing and quick car buying experience! My previous vehicle had over 150K on it and the transmission was failing so I needed a car fast. Cars.com led me to Lia Volkswagon of Enfield where I More

by Rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikole Goodman, Tony Reynolds
Oct 25, 2019 -

Lia Volkswagen responded

Rob, Congratulations on your new vehicle! We are so glad that your search led you to our dealership, and we are thrilled that Tony could promptly and efficiently get you into the perfect car. We warmly congratulate you on your new Volkswagen Passat SE. Please don't hesitate to let us know if there is anything more that we may help you with in the future.

August 12, 2019

great salesmen in Bill Aitchison Bill was great to deal with and he got me a great deal on my jetta,.Bill made buying a car very easy with no high pressure, More

by casey,steven860
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Aitchison
Aug 27, 2019 -

Lia Volkswagen responded

We are thrilled to hear that we made the purchase of your new Jetta easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Bill is certainly a favorite around here, so it is no surprise that you had a great experience working with him.

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