Lia Volkswagen

Great Experience! I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made ever I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made every step of the way easy and stress-free. They were very knowledgeable and were able to answer all of my questions and acknowledge all of my concerns. We were able to help me find the perfect car that fits all of my needs for an extremely reasonable cost. I couldn't be happier with my new car and the service I received when searching for it! I would highly recommend this dealership to a friend! More

Keri Excellent!!!- Amy :) When I met Keri, I knew I was going to buy a car from her. She made it simple and easy. She is very good at her job, and she wants it to work for yo When I met Keri, I knew I was going to buy a car from her. She made it simple and easy. She is very good at her job, and she wants it to work for you. I love the car. I couldn't have asked for a better experience. More

Positive experience A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on li A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on line the pricing came in just under the average. With the new technology in cars these days the sales team is more than helpful. They welcomed me to come back anytime as questions arise. I also had questions for our existing VW and the folks in the service we're more than helpful. More

Friendly, low-stress sales and service Their sales are friendly and low-pressure. This dealership has always been accommodating when scheduling service on my GTI, which itself has been bull Their sales are friendly and low-pressure. This dealership has always been accommodating when scheduling service on my GTI, which itself has been bulletproof. I'll be looking to trade up to a Golf R at some point, and I plan to do it with Lia. My family has also bought a CC and Touareg from them in the past; always a good experience each time. More

Tried to blame me for an oil leak,said I drilled holes So I want to start with the dealer gave me a fair price for my trade in and honored a holiday sale price. The service manager on the other hand well l So I want to start with the dealer gave me a fair price for my trade in and honored a holiday sale price. The service manager on the other hand well lets just say I have more confidence in a Walmart mechanic. It was raining when I purchased the vehicle and when I inspected the vehicle I did not notice the oil leaks. I brought my vehicle to an ASE certified garage that I have used for 35 years. When we put the vehicle on the lift we noticed two leaks. One from the oil heat exchanger and a CV boot. Basically when I brought it back to the service manager she accused me of drilling holes where both leaks were!!! Anyway I had to replace the C.V. shaft, the cooling hose, the driver side vacuum hub,the 4x4 didnt work, replace the brakes and get a front end alignment all out of my own pocket. This was a $40,000 truck not some $1000 trade in. I was so upset basically being called a lier and xxxxxxx that it wasnt worth the stress of dealing with her or any of the sales managers because the sale was done and they could care less. More

Poor sales manager; yelled at me and intimidated me tonight! I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he would not be in today, but would arrange for my pick up/papers for today. I called earlier today and spoke with Bill to ask about insurance and confirm I was coming in tonight at 5:30 (as arranged with Aaron this past Saturday.) He was kind in sharing the needed information with me and when I hung up, I confirmed the 5:30 appt for tonight. When I arrived today, the staff (Kerri) welcomed me and told me that there would be a little bit of a wait, as they had deliveries or shipments and had been running behind. Kerri even went to show me my car to help pass the time. When it was approaching 7pm, I went to Mr. Proctor's office to inquire about the delay. He informed me they weren't even expecting me today. They were expecting me tomorrow. I told him that my understanding was that Aaron and I had set up the appt for this evening. He argued with me about this and I ultimately had to redirect him and tell him that would be more of an issue between he and his staff, but that I was interested in putting some momentum on my visit there today. Mr. Proctor began to yell at me that I had an attitude and he was clearly was attempting to intimidate me by the tone and volume of his voice. He became very scary to me at that point and I was astounded that he would treat anyone like that. When I spoke to Mr. Proctor I couldn't get him to turn away from his computer to look at me. He yelled at me for "barging" into his office (I knocked and said "excuse me") and he told me that I came into their dealership with an "attitude" today. He told me that they had "bent over backwards" to deal with me the other day when we were engaged in pricing of my lease. He told me that today they were "scrambling around" to fit me in since they were not expecting me. I took a couple pictures of staff in Mr. Proctor's office with staff sitting in chairs doing literally nothing. I was so very upset to see that, because it didn't feel like there was any "scrambling around." Mr. Proctor's yelling and intimidation of me became so irrational that I then requested to leave the deal and no longer lease a new vehicle from Lia VW tonight. He welcomed that request and when I asked for a refund of my deposit, he snapped at me that they were closed. Mr. Proctor lacked any level of professionalism and I was very scared by the yelling and intimidation. I beleive his staff were a little startled as well because they cleared the area pretty quickly when he raised his voice to me. While I was waiting for his staff (Kerri was great, Aaron was great on Saturday) to put my plates back onto my car, he was marching around telling his staff that it was easier this way anyways; clearly for me to hear. I am very concerned that Mr. Proctor used this kind of intimidation with a customer. I did not raise my voice to him at all and am dismayed about why he felt like he could treat me like this. Very disappointed in this man. I can only hope that his actions do not represent all of Lia VW staff! More

Great Experience!! Keri is the best! I bought a used Porsche today and I have to say this place is impressive. For starters, no pressure at all. They have incredible patience in addres I bought a used Porsche today and I have to say this place is impressive. For starters, no pressure at all. They have incredible patience in addressing every one of my concerns. Kyriaki Kazalis was my rep. Really nice person. Extremely professional, polite and accommodating. Marcus also extremely helpful. Overall, perhaps my best car purchase experience yet. . Thanks More

"Great experience , No pressure at all " I saw the car I wanted online. I emailed to take it for a test drive. Eric Tyler presented the test drive for my son and me. The car exceeded my expec I saw the car I wanted online. I emailed to take it for a test drive. Eric Tyler presented the test drive for my son and me. The car exceeded my expectations. Eric Tyler and the team made the purchase a very pleasant experience! More

Keri was very helpful in facilitating the purchase of a car. Keri is very patient in answering all of my questions which helped me purchase a car. She has all what it takes to be an excellent sales person: the s Keri is very patient in answering all of my questions which helped me purchase a car. She has all what it takes to be an excellent sales person: the smile, knowledge of the business, and above all her patience. I would definitely recommend her to anybody who is looking to buy a new or used car. Keri is the real deal, and I wish her all the best. More