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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
816 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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816 Reviews of Lexus of Thousand Oaks

December 18, 2024

Lexus is always welcoming from greeter at arrival to service consultant. Toby was extremely helpful in recommending servicing situations for my car . We have leased at least 7 cars from Lexus in the pas More

by Dianegoer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Thank you for your continued trust in Lexus of Thousand Oaks! We're delighted to hear that Toby and our team have consistently provided a welcoming experience. We look forward to serving you again in the future!

December 18, 2024

Paul was very professional and took care of all my car needs in a timely manner. Thank you. More

by Sevan.ploozian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 19, 2024 -

Lexus of Thousand Oaks responded

Sevan, thanks for stopping in at Lexus of Thousand Oaks and leaving us a five-star review! It's great to hear that Paul was professional and timely.

December 17, 2024

Helpful and timely😊 and knowledgeable about my car Staff was also friendly and available for me. More

by stevenmarckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 17, 2024 -

Lexus of Thousand Oaks responded

Steven, we're delighted to hear that our team at Lexus of Thousand Oaks provided you with helpful and friendly service. Thanks for sharing your experience!

December 15, 2024

Derek was excellent! The facility was great, except they didn't pay for the TV coverage. The service seemed very good, but be skeptical about recommendations. It worked More

by Klein.jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that Derek and the facility met your expectations. We appreciate your feedback on TV coverage and recommendations, as it helps us improve our services. If there's anything else you'd like to discuss or if you have further questions, feel free to reach out. Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

December 14, 2024

Excellent service and Yobi Kim is great! Very expensive though. However, they guarantee their work! More

by aliciaherts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for your feedback, Alicia! We're glad to hear that Yobi Kim provided excellent service at Lexus of Thousand Oaks. We understand the importance of quality and are pleased to offer a guarantee on our work.

December 14, 2024

Professional nice service very clean and nice dealer shop. My dealer Jonathan has given us a very good and professional service. More

by Xinfangxiao
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're delighted to hear that Jonathan provided excellent service at Lexus of Thousand Oaks. We appreciate your feedback and hope to see you again soon!

December 14, 2024

I have used this Lexus of Thousand Oaks for The last 30 years. This includes both service and sales. For sales, we always enjoy Nick. For service I always seek out Yobi. More

by rxtras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi , Nick Falsafi
Dec 16, 2024 -

Lexus of Thousand Oaks responded

Thank you for your loyalty to Lexus of Thousand Oaks over the past 30 years! We're delighted to hear that Nick and Yobi have consistently provided excellent service. We look forward to continuing our relationship with you in both sales and service!

December 13, 2024

Derek Got everything done, addressed to recall got my service done and ordered a part. Got me in a loaner and I was well taken care of. More

by Joshua De La O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda, Derek and Junius all 5 stars 😊, Lora Baworouski, Zahra Khanlar
Dec 13, 2024 -

Lexus of Thousand Oaks responded

Joshua, we're delighted to hear that Derek and the team at Lexus of Thousand Oaks took great care of you. Thanks for sharing your experience with us!

December 12, 2024

Very friendly and has been great to work with, so much so my daughter bought a new car there as well! More

by yeagersheryl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember sales person
Dec 12, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you and your daughter had a great experience with us at Lexus of Thousand Oaks! Thank you for choosing our dealership. Enjoy the road in your new vehicle, and welcome to the Swickard family!

December 12, 2024

Mark was excellent! He was friendly, helpful, and explained what services my car needed throughly in details. No time wasted! 👍👍👍 More

by Kitty Hutchinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark at service desk
Dec 13, 2024 -

Lexus of Thousand Oaks responded

Kitty, we're happy to hear that Mark provided such excellent service at Lexus of Thousand Oaks! Thanks for sharing your experience with us.

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