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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
796 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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796 Reviews of Lexus of Thousand Oaks

December 05, 2024

The service for my Lexus 350 RX went smoothly, from making the appointment, to having the work done. Marc ,my Service Representative, was thorough and explained the entire procedure. As a recent wido More

by fischere716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Dec 06, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc and the team at Lexus of Thousand Oaks made your service experience seamless. Thank you for trusting us with your RX 350, and we're here whenever you need assistance in the future!

December 04, 2024

Great service. Marc was very friendly and efficient. He kept us informed and has our car ready for pick up before agreed upon time. Excellent experience! More

by moi2moi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Dec 04, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc provided such friendly and efficient service at Lexus of Thousand Oaks! It's wonderful knowing your car was ready ahead of schedule. Thank you for sharing your excellent experience with us!

December 03, 2024

Marc was great. Service was fast. They found an issue with my battery and were able to replace it covered under warranty. More

by bf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St. Pierre
Dec 03, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc and the team at Lexus of Thousand Oaks provided you with fast service and resolved your battery issue under warranty. Thank you for sharing your experience!

December 02, 2024

Yoby Kim, my Service Consultant, has helped me to understand critical repairs vs non-critical repairs which can be addressed in the future. It should be noted that both me and my husband purchased More

by sly159young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant/ Yoby Kim
Dec 03, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with us! We're glad to hear that Yoby Kim was able to assist you in understanding the repairs needed. We appreciate your continued trust and support at Lexus of Thousand Oaks!

November 29, 2024

Very polite employees. Work was done timely. Nice waiting room. Work was explained very completely. More

by petrickjlm@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 02, 2024 -

Lexus of Thousand Oaks responded

Thanks so much for your review. We look forward to your next visit to Lexus of Thousand Oaks!

November 27, 2024

Mark was a great service rep and took care of the service issues and found some covered replacemrnts by warranty. Good communication throughout More

by GenaQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre
Nov 27, 2024 -

GenaQ responded

Marc did a great job as the service rider. Kept me informed throughout the process.

Dec 02, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Mark provided excellent service and kept you informed throughout your visit at Lexus of Thousand Oaks. Thank you for sharing this positive feedback!

November 26, 2024

Very professional. Clean and welcoming. Paul was very helpful and accommodating. He delivered as promised. Paul is a professional. I would recommend him to friends. More

by Cd_joaquin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 26, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Paul provided you with a professional and accommodating experience at Lexus of Thousand Oaks. Thank you for recommending him, and we appreciate your kind words!

November 26, 2024

Wonderful service from the service department to the sales department. Jonathan and Lora are the best More

by ohrice9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Nov 26, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Jonathan and Lora provided you with wonderful service at Lexus of Thousand Oaks! Thank you for the kind words, and we look forward to serving you again in the future.

November 23, 2024

A very helpful and efficient service for my Lexus, especially from Marc, my service agent. More

by uklady
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marc
Nov 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for leaving Lexus of Thousand Oaks a five-star review! We are pleased to hear that Marc provided top-notch service.

November 22, 2024

Everyone was nice. They were willing to go out of there way to answer questions. From service mgr. ,to service writer, to valets. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, marc
Nov 25, 2024 -

Lexus of Thousand Oaks responded

Robert, we're delighted to hear that our team at Lexus of Thousand Oaks went above and beyond for you. Thank you for sharing your experience with us!

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