Lexus of Thousand Oaks

For more than a quarter century Lexus of Thousand Oaks has been providing outstanding service for our cars. My experience during last two years has shown even an higher level of service. Their service p has been providing outstanding service for our cars. My experience during last two years has shown even an higher level of service. Their service people are truly outstanding and their use of technology in serving my cars has dramatically improved. Thank you Lexus of Thousand Oaks for world class service!!! More

The service I received was great. I was greeting when I arrived. The safety recall work was completed on my car timely and I was provided with a courtesy vehicle while my car was bein I was greeting when I arrived. The safety recall work was completed on my car timely and I was provided with a courtesy vehicle while my car was being serviced. I was also updated regarding the service of my vehicle. Very pleased! More

They provided excellent service. Derek was very informative and extremely knowledgeable and helpful. Everything was outstanding Derek was very informative and extremely knowledgeable and helpful. Everything was outstanding More

Efficient. Courteous. Professional. Thorough debrief. Written report with invoice. Love inspection video. Much preferred dealer. Courteous. Professional. Thorough debrief. Written report with invoice. Love inspection video. Much preferred dealer. More

Michael Hernandez was an outstanding salesperson. We came in to just look and left with a fabulous car. Thanks much Michael! We came in to just look and left with a fabulous car. Thanks much Michael! More

Prompt service, appreciated the professionalism. Derek was great to work with at pick up as well. Derek was great to work with at pick up as well. More

Service writer seemed to be in a rush and kept me waiting a bit even though I was on time for my appointment. Had some questions about the service app. Service writer referred me to the shuttle driver who he a bit even though I was on time for my appointment. Had some questions about the service app. Service writer referred me to the shuttle driver who he said had experience with the app. Shuttle driver referred me to one of the app specialists at the dealership which we had just left. Didn’t have time when I picked up the car to track down one of the app specialists. Seemed like everyone I interacted with had a goal of passing me off to someone else, rather than resolving the issue. My recommendation would be to have more of a concierge-type customer-facing organization where each customer is assigned a service person who sees to it that all the customer’s issues are resolved to their satisfaction without any vague referrals. More

Greeted by friendly porter, consultant professional, friendly and knowledgeable. Explained what work needed to be done with vehicle. Very happy with overall service and car is running great. Highly re friendly and knowledgeable. Explained what work needed to be done with vehicle. Very happy with overall service and car is running great. Highly recommend Lexus T. Oaks. More

The service was outstanding as usual Yobi always does a great job explains the service and my options great job explains the service and my options More

Paul was great and he made my experience with Lexus very comfortable while I waited comfortable while I waited More