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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
773 Reviews
Call Dealership (805) 601-7646

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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773 Reviews of Lexus of Thousand Oaks

March 08, 2025

Always friendly and the service is quick, thorough and on time. Beautiful facility and easily accessible from freeway. More

by catheebee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in service dept
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March 07, 2025

I am very happy with the service at Lexus in thousand oaks and with everyone that works in the service department. This is the honest reason i bought another Lexus and was happy to give my business to th More

by Tracey.bowen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Mar 07, 2025 -

Lexus of Thousand Oaks responded

Tracey, we're delighted to hear that our service team at Lexus of Thousand Oaks made such a positive impression on you! Thank you for your continued trust and business. Enjoy your new Lexus!

March 07, 2025

Everyone was so friendly and courteous. The work needing to be done was not only explained, but also we saw a video of the problem. Although they needed to order parts, the work was done More

by Bfordrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
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March 07, 2025

Very nice and helpful. They don't mind taking the time to explain things that I don't understand. A pleasant experience! More

by Crockerwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby
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March 07, 2025

Forest was great in knowledge, efficiency and hospitality. I made a great choice switching my maintenance contract to your service center More

by Callinkev1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist
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March 06, 2025

Punctuality, clear explanation, clean service, on-time information, detailed explanation of ongoing services, request to clear for extra services More

by Sia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Mar 06, 2025 -

Lexus of Thousand Oaks responded

Thank you for highlighting the punctuality and clarity of our team at Lexus of Thousand Oaks. We're pleased to know that you appreciated the detailed explanations and clean service provided. Your feedback is greatly valued!

March 06, 2025

Everything was great except they did not reset my dash screen and my Bluetooth I had to reset my Bluetooth and wait for them to reset my dash screen. Everyone was very nice and the building was very cle More

by Lexy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
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Mar 07, 2025 -

Lexus of Thousand Oaks responded

Lexy, thank you for sharing your experience with us at Lexus of Thousand Oaks. We're glad to hear that overall things went well and appreciate your patience regarding the dash screen reset. We hope to see you again soon!

March 05, 2025

Derek was very helpful; he took care of scheduling my appointment and got explained the results of the technical assessment. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
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Mar 06, 2025 -

Lexus of Thousand Oaks responded

Bruce, we're delighted to hear that Derek provided you with excellent service at Lexus of Thousand Oaks. Thank you for sharing your experience!

March 04, 2025

This is a beautiful facility with professional and knowledgeable staff. Derek Bishop was particularly helpful this last visit. Love my Lexus Hybrid! More

by Kelly M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop and Mackenzie, Lora Baworouski
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Mar 04, 2025 -

Lexus of Thousand Oaks responded

Kelly, we're delighted to hear that Derek and the team at Lexus of Thousand Oaks made your visit a great one! Enjoy cruising in your Lexus Hybrid!

March 04, 2025

As always, Yoby was courteous and very helpful. He took the time to explain all matters related to the service including all technical issues More

by hussamkyacoub
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
Mar 04, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with us! We're delighted to hear that Yoby provided courteous and helpful service at Lexus of Thousand Oaks. We appreciate your feedback and look forward to assisting you again in the future!

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