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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,060 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,060 Reviews of Lexus of Thousand Oaks

January 25, 2026

We have been leasing or purchasing lexus models from Lora for over 30 years. Lora is the consummate professional and tirelessly in finding the right vehicle and deal. In addition,the service department has More

by Bobnahm49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lora Baworouski
Report | Print
January 24, 2026

I found it very useful to view the video of my car and see the things which were fine and the items on my car which needed attention. More

by Richcornel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
January 22, 2026

Excellent Lexus service: professional staff, clear communication, fast turnaround, comfortable waiting area, and outstanding experience. More

by Anna.platonova130284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Report | Print
Jan 22, 2026 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with our team, Anna! We appreciate your business and hope to see you again at Lexus of Thousand Oaks. Thank you, Customer Experience Management customerexperience@swickard.com

January 21, 2026

The experience was easy from the start to making the reservation and our service manager Forest Creasy was very efficient and friendly. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Falsafi, Zahra Khanlar
Report | Print
Jan 22, 2026 -

Lexus of Thousand Oaks responded

We are delighted to hear that Forest made your experience seamless and enjoyable from start to finish. Thank you so much for choosing Lexus of Thousand Oaks and for sharing your feedback! Thank you, Customer Experience Management customerexperience@swickard.com

January 20, 2026

All requested maintenance and recall services were done accordingly and ready as promised at the end of day! More

by lawpaul2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Report | Print
Jan 20, 2026 -

Lexus of Thousand Oaks responded

We’re happy to hear everything went smoothly and on schedule! Thanks for choosing Lexus of Thousand Oaks and for sharing your feedback with us. We’ll be sure to pass along your kind words to our service team! Thank You, Customer Experience Management customerexperience@swickard.com

January 16, 2026

Paul continues to deliver exceptional customer service. Appreciate my visit being such a positive experience. More

by Terry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jan 16, 2026 -

Lexus of Thousand Oaks responded

Terry, thank you for sharing your experience with Paul! We appreciate your repeat business and your confidence in the Lexus of Thousand Oaks team. See you next time! Thank You, Customer Experience Management customerexperience@swickard.com

January 15, 2026

Excellent service. The people were polite and very helpful. I would recommend this dealership to my friends and family More

by Dyyamano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in the service department
Report | Print
Jan 15, 2026 -

Lexus of Thousand Oaks responded

Thank you for recommending Lexus of Thousand Oaks! Our team is proud to receive your five-star review. We look forward to serving you again down the road. Thank You, Customer Experience Management customerexperience@swickard.com

January 15, 2026

Derek always understand and very helpful to his clients, he is the best! excellent job, good customers service! More

by Jenny Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek B
Report | Print
Jan 16, 2026 -

Lexus of Thousand Oaks responded

Jenny, thank you for sharing your love for Derek and our team! We look forward to welcoming you back to Lexus of Thousand Oaks Service Center in the future! Thank You, Customer Experience Management customerexperience@swickard.com

January 12, 2026

Paul was knowledgeable and understood the problem. He offered me information on the issue do I could make an informed decision about the level of repair I desired. More

by penguincity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jan 12, 2026 -

Lexus of Thousand Oaks responded

We're glad Paul was so helpful! Thank you for choosing Lexus of Thousand Oaks and for sharing your feedback. We hope to welcome you back next time! Safe travels! Thank you, Customer Experience Management customerexperience@swickard.com

January 11, 2026

Paul was very kind and helpful. I was helped with minutes upon my arrival. Paul kept me updated with the status of my vehicle and sent a shuttle to pick me up without my having to c More

by rassag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from the service dept
Report | Print
Jan 12, 2026 -

Lexus of Thousand Oaks responded

We are thrilled to hear that Paul provided you with such prompt and attentive service at Lexus of Thousand Oaks. Thank you for your recommendation! We look forward to assisting you again in the future! Thank You, Customer Experience Management customerexperience@swickard.com

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