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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,060 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,060 Reviews of Lexus of Thousand Oaks

January 10, 2026

Always the best for sales, service and the communication for the dealership is top notch. Mark St. Pierre is a pleasure to work with. More

by rr1la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark St. Pierre
January 09, 2026

Excellent personal service. Explained in detail all important issues with my car. I will return whenever I have a car problem. This my second car that I purchased from that dea More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
Jan 09, 2026 -

Lexus of Thousand Oaks responded

Don, we're glad you're satisfied with our service and decided to return to Lexus of Thousand Oaks! Thank you for your valuable business and your thoughtful review. Drive safely! Thank You, Customer Experience Management customerexperience@swickard.com

January 09, 2026

Marc knows all about my Rx450 and all the work that has been done. He worked hard with my insurance company to get a very expensive repair approved. I will keep coming back More

by mhroddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre
Jan 09, 2026 -

Lexus of Thousand Oaks responded

We're so glad to hear Marc provided such thorough and knowledgeable service, securing the approval for your repair. Thank you for choosing Lexus of Thousand Oaks. We look forward to your continued visits! Thank You, Customer Experience Management customerexperience@swickard.com

January 08, 2026

Since changing ownership to Swickard it has been less personal service and more expensive and the customer is just a number that said exception is: Justin and Derek are very nice and good people who ca More

by Simen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Shorb and Derek Bishop
Jan 11, 2026 -

Lexus of Thousand Oaks responded

Simen, we appreciate your feedback and are glad to hear that Justin and Derek have made a positive impression, but I'm sorry you feel our service has become less personal overall. I appreciate your feedback and I'm going to forward your comments over to our store management staff for their review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 07, 2026

Yobi Kim is the best. I am always happy with the service at this dealer when Yobi is there. More

by elauridsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yobi Kim
Jan 08, 2026 -

Lexus of Thousand Oaks responded

Thank you for reviewing Lexus of Thousand Oaks! It was so kind of you to share your experience, Elauridsen. Thank You, Customer Experience Management customerexperience@swickard.com

January 07, 2026

Top notice service ALL THE WAY. Can't say enough about Lexus if Thousand Oaks Ca. Paul, who signed me in for my 5k service and got me a loaner car couldn't be more helpful and kin More

by ellen.schned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahra Khanlar, Tom Valasek
Jan 08, 2026 -

Lexus of Thousand Oaks responded

Hi Ellen, we're thrilled to hear Paul and the service team made your visit at Lexus of Thousand Oaks a 5-star experience. We truly value your business and look forward to seeing you again! Safe travels ahead! Thank You, Customer Experience Management customerexperience@swickard.com

January 03, 2026

Excellent service. Jonathan and Derek are wonderful to work with, and I can’t ask for more! More

by chrisvjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek, Jonathan
Jan 05, 2026 -

Lexus of Thousand Oaks responded

Kevin, we're so glad Sean made your car-buying experience smooth and informative. Thank you for choosing Swickard Toyota 101! Enjoy the road in your new vehicle, and welcome to the Swickard family! Thank You, Customer Experience Management customerexperience@swickard.com

January 02, 2026

Jonathan was great…did as promised. .all great…will definitely use jonathan again…he set up my phone too!!!! More

by Dmalgieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service dept
Jan 05, 2026 -

Lexus of Thousand Oaks responded

We’re glad Jonathan made the process smooth and even helped with your phone setup. We appreciate your business and look forward to serving you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

January 01, 2026

Always a First Class experience at Lexus of Thousand Oaks service center ! Always appreciate the organized and smooth experience when bring my car in for service. More

by mitchell.bryan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 05, 2026 -

Lexus of Thousand Oaks responded

Thank you for sharing your seamless experience with our service team, Mitchell! We appreciate your business and look forward to your next visit here at Lexus of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com

December 30, 2025

Great service department. Marc was awesome and had our car ready when promised. Highly recommend them. More

by sk8biz54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Dec 31, 2025 -

Lexus of Thousand Oaks responded

Thank you for recommending Marc and the team at Lexus of Thousand Oaks! We hope to see you again down the road! Thank You, Customer Experience Management customerexperience@swickard.com