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Lexus of Thousand Oaks

Thousand Oaks, CA

4.8
714 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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714 Reviews of Lexus of Thousand Oaks

November 04, 2024

Total satisfaction is very professional with clients accurate with the details of the automobile, very nice with us and offered hospitality More

by Mgonzalez6254@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service automotive
Nov 04, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience with us at Lexus of Thousand Oaks! We're delighted to hear that our team provided professional service and made you feel welcome. We appreciate your feedback and look forward to serving you again in the future!

November 03, 2024

Good service and friendly staff. With helpful suttle for me to commute back/from my work. More

by nicepeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN ENRIQUEZ
Nov 04, 2024 -

Lexus of Thousand Oaks responded

We are honored to receive your support, and we are glad everything went smoothly. Thank you! - Lexus of Thousand Oaks Team

November 02, 2024

Good service, friendly, helpful and courteous staff and a very nice loaner vehicle. Car washed. Thank you! More

by martali
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in the service department
Nov 04, 2024 -

Lexus of Thousand Oaks responded

Martali, thank you for sharing your positive experience with us at Lexus of Thousand Oaks! We're glad to hear our team provided excellent service and that you enjoyed the loaner vehicle. Safe travels until we see you next time!

November 01, 2024

Always polite and coureious when scheduling the appointment and writing up the service. Service Manager Marc explains the work and discusses recommendations. I recommend the Lexus of Thousand Oak More

by Dale35023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre - Service Advisor , Nick Falsafi
Nov 01, 2024 -

Lexus of Thousand Oaks responded

Thank you for recommending Lexus of Thousand Oaks! We're delighted to hear that Marc and our team provided a courteous experience, along with helpful videos and photos. We appreciate your support and look forward to serving you again in the future!

October 31, 2024

Jonathan is a fantastic service advisor. I recommend this dealership for service and sales. My service was quick, I was offered a loaner car just in case, they washed and vacuumed my car. More

by DaveF:)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Oct 31, 2024 -

Lexus of Thousand Oaks responded

Dave, we're delighted to hear that Jonathan and the team at Lexus of Thousand Oaks impressed you with their service! Thank you for recommending us; we look forward to serving you again.

October 31, 2024

Derek, excellent customer service! Thank you for explaining what and why my car needed service and repairs. More

by Cpadour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 31, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek provided excellent customer service at Lexus of Thousand Oaks! It's great to know you felt informed and well taken care of during your visit. Thank you for sharing your experience with us!

October 31, 2024

This service department is a level above everyplace else. Their communication, responsiveness and follow-up is excellent. They worked with me within my budget and were helpful fundamentals extra discounts. T More

by Annettejobro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Oct 31, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek and our service team at Lexus of Thousand Oaks exceeded your expectations. Thank you for sharing such positive feedback! We look forward to assisting you again in the future.

October 31, 2024

Yoby Kim from Lexus Thousand Oaks provided excellent customer services. He keeps open communication and follow-up with his clients. More

by mpguardiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim - Service
Nov 01, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yoby Kim provided excellent customer service at Lexus of Thousand Oaks. Open communication and follow-up are key, and we're glad you experienced just that!

October 31, 2024

The service people were all very nice especially Marc was very helpful and pleasant. The car looked perfectly clean and made it look brand new More

by btboop1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre and Jeremiah was my salesperson
Nov 01, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc and the team at Lexus of Thousand Oaks provided such a pleasant experience for you. It's wonderful knowing your car looked brand new after our service! Thanks for sharing this feedback with us!

October 31, 2024

Worldclass customer experience at Lexus of Thousand Oaks Service. Great service advisors Jonathan, Daphne, and Yoby! Thank you More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Daphne, Yoby
Nov 01, 2024 -

Lexus of Thousand Oaks responded

Robbie, thank you for recognizing Jonathan, Daphne, and Yoby at Lexus of Thousand Oaks! We're delighted to hear about your world-class experience with our service team. Safe travels until we see you next time!

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