Lexus of Thousand Oaks

Everyone was so friendly and courteous. The work needing to be done was not only explained, but also we saw a video of the problem. Although they needed to order parts, the work was done The work needing to be done was not only explained, but also we saw a video of the problem. Although they needed to order parts, the work was done the next day. Without any problem, we got a new loaner car for the day. Everything went very smoothly. I highly recommend this dealership and service. More

Very nice and helpful. They don't mind taking the time to explain things that I don't understand. A pleasant experience! They don't mind taking the time to explain things that I don't understand. A pleasant experience! More

Forest was great in knowledge, efficiency and hospitality. I made a great choice switching my maintenance contract to your service center hospitality. I made a great choice switching my maintenance contract to your service center More

Punctuality, clear explanation, clean service, on-time information, detailed explanation of ongoing services, request to clear for extra services information, detailed explanation of ongoing services, request to clear for extra services More

Everything was great except they did not reset my dash screen and my Bluetooth I had to reset my Bluetooth and wait for them to reset my dash screen. Everyone was very nice and the building was very cle screen and my Bluetooth I had to reset my Bluetooth and wait for them to reset my dash screen. Everyone was very nice and the building was very clean. More

Derek was very helpful; he took care of scheduling my appointment and got explained the results of the technical assessment. appointment and got explained the results of the technical assessment. More

This is a beautiful facility with professional and knowledgeable staff. Derek Bishop was particularly helpful this last visit. Love my Lexus Hybrid! knowledgeable staff. Derek Bishop was particularly helpful this last visit. Love my Lexus Hybrid! More

As always, Yoby was courteous and very helpful. He took the time to explain all matters related to the service including all technical issues He took the time to explain all matters related to the service including all technical issues More

Derek in service was amazing to work with. He listened to my concerns and absolutely addressed all of them. He will be my go to guy in the future. Thank you! He listened to my concerns and absolutely addressed all of them. He will be my go to guy in the future. Thank you! More

Came in for service, was greeted promptly and very politely, and was offered a loaner vehicle. I chose to wait. Car was ready as promised and cleaned. Excellent service! politely, and was offered a loaner vehicle. I chose to wait. Car was ready as promised and cleaned. Excellent service! More