Lexus of Thousand Oaks

The sales process was simple and fast - everyone was very pleasant to work with. My only feedback about the sale was that if Lexus is promoting that their RX 350 Sport runs on regular gasoline - that they in pleasant to work with. My only feedback about the sale was that if Lexus is promoting that their RX 350 Sport runs on regular gasoline - that they inform the buyer that performance is significantly affected. When I asked Service about running the car on regular gasoline they informed that the manual suggests a higher octane. I brought my RX in for servicing - to add accessories and explained the lag at a dead stop and when pushing on the gas pedal the car took a second or more to respond - I received two different messages from two different service people - one said the transmission and engine could be adjusted - the second said that the car is learning and could NOT be adjusted. Either way the RX sometimes lags and now it jumps forward and quickly shifts it gears - very inconsistent for such an expensive vehicle. More

We had a very good experience at Lexus of T.O.! Omid Navid treated us extremely well and met all our needs for this purchase! Navid treated us extremely well and met all our needs for this purchase! More

I came to lease a new automobile and Omid was no pressure, very imformed and took the stigma of the "car salesman" out of my experience. I found that he was there to make sure I got what I wanted. pressure, very imformed and took the stigma of the "car salesman" out of my experience. I found that he was there to make sure I got what I wanted. He listened and was direct and fair. He also gave me an excellent information session after I purchased the car. I trust him, will refer to him and from this point on, work with Omid for a new car when this lease is up. Thank you so much for this opportunity to share with you what a car salesman should be like, please recognize Omid for his excellence in sales and service. Thank you again, Jo Fletcher More

My husband, Ron, and I went to just look at a new Lexus for him one Saturday. Omid greeted us with open arms and showed us a few cars. We drove one car but decided it wasn't quite right. Then Omid showe for him one Saturday. Omid greeted us with open arms and showed us a few cars. We drove one car but decided it wasn't quite right. Then Omid showed us the 2013 ES 300h Hybrid. We loved it. We then did our research as far as pricing and decided to purchase it through Omid. Omid did a fantastic job in all aspects of the sale but especially showing us how to use all of the features of the car. He was very patient and informative, offering us his cell phone in case we have any future questions about the various "buttons" on the car. Thank you Omid for a wonderful car-buying experience. We will definitely recommend you to anyone looking to purchase a Lexus. Patti Pillsbury More

Had great experience at Lexus of Thousand Oaks. Mr. Omid Navid was very helpful and friendly and made it a very nice experience. Omid was friendly, knowledgeable and very professional. He walked us throug Navid was very helpful and friendly and made it a very nice experience. Omid was friendly, knowledgeable and very professional. He walked us through every step until our new Lexus was ready to go. All features were explained to us and also nice follow up a few days later. Thank you Omid for very nice experience. Highly recommend! Hootan R More

On two separate occasions I needed to have my bluetooth activated. I took my Lexus to the dealership and asked that they help me with this. Each time I was referred to Laura Baworouski for this service. activated. I took my Lexus to the dealership and asked that they help me with this. Each time I was referred to Laura Baworouski for this service. Laura was incredibly helpful and pleasant. Despite the fact that she was unfamiliar with my new nokia smart phone, she didn't give up the effort in trying. She has amazing technical skills and was willing to spend the time needed to activate my phone. I was impressed with her technical skills but what mostly impressed me was her relentless drive to succeed in activating my phone. I left a happy lady. My phone was working, and I had tremendous respect for such dedication in an employee. Go Laura!! You deserve the BEST acknowledgement for being a superior employee. More

We own 3 Lexusus which we service at Thousand Oaks Lexus. I have gotten to know Marty Yoakum for the many years we've had our cars serviced at this dealership. He always takes great care of us-- my husband I have gotten to know Marty Yoakum for the many years we've had our cars serviced at this dealership. He always takes great care of us-- my husband, my son, and myself. We can count on reliability, courtesy, and honesty. That's why we continue to service our cars with Thousand Oaks Lexus. More

Philippe at Lexus of TO found a nice used car for us at a great price. I took the car by my mechanic, who felt the Lexus dealership had been particularly thorough in their inspection. The sale was quick beca great price. I took the car by my mechanic, who felt the Lexus dealership had been particularly thorough in their inspection. The sale was quick because Philippe had the paperwork prepped. The price included a couple minor repairs. When I picked it up, not only was all work done well, the dealership had also detailed the car and filled it with gas. I am very pleased with the entire transaction. More

I absolutely loved this experience. From the first email to Gerttel to the purchase from Lora, everyone was fantastic. Lora was unbelievably professional... she had answers to every question and was very t to Gerttel to the purchase from Lora, everyone was fantastic. Lora was unbelievably professional... she had answers to every question and was very through. More

Omid was very respectful and committed to working together with us throughout our car buying experience. Having had a not so great experience at one of the other dealerships, we decided to explore th together with us throughout our car buying experience. Having had a not so great experience at one of the other dealerships, we decided to explore the Lexus dealership in Thousand Oaks. Omid greeted us with a smile and we immediately came to a mutual agreement both on price and other available options. We were not given any 'run around' and after deciding on purchasing the 2013 Lexus IS, my vehicle was ready for pick up on time. Omid also showed me all the features the car had to offer as well as all the safety features. Omid was very thorough and helpful, answering any questions i had about my new vehicle. We had a very positive experience at the Lexus dealership in Thousand Oaks and would gladly recommend going to Omid to any of our friends who are interested in purchasing a new vehicle. More