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Lexus of Thousand Oaks
Thousand Oaks, CA
753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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753 Reviews of Lexus of Thousand Oaks
March 25, 2015
In love with my new IS. I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday bef I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday before & we made arrangements for me to come in on Wednesday to see what we could work out. We sat down with Paul Vallis, Internet Business Manager, (Grettel was never far away) & we talked for a few minutes about what options & color I'd like, he said ok & walked away for a few minutes. As soon as he came back he told me what they could do for me & asked what I thought about it. I was shocked & so happy that I just sat there for a bit with the room spinning around me. If this sounds dramatic then my apologies but I'm just telling you how it went down. It was a very easy time for me. I test drove the car, Paul went with us & answered some of my questions along the way. We got back to the dealership, I met with Maryann Cord in finance, she is so awesome. Easy going, calm, nice. I felt comfortable the whole time I was signing away just being in her company. She is a real asset to the dealership. Finally we met with Julie Kobayashi, Vehicle Delivery Specialist, who is a walking book of knowledge when it comes to what these cars can do. It's astonishing. She went over the basics with me, not to overwhelm me too much! She is the sweetest! (I'm still learning little things everyday that I had no idea of the day before). Overall, my experience with Lexus of TO was a very positive one. I'm grateful for Grettel & her endless patience & kindness from Day 1. She has a very strong business presence about her, but at the same time she's truly caring of her customers. I can honestly say I recommend Lexus of TO to anyone with complete & total confidence that they too will leave feeling great. More
by Alison Lynn
Employees Worked With
Grettel Perricone, Julie Kobayashi, Paul Vallis, Maryann Cord
December 22, 2013
Wow, and wow!! I found my second Lexus on the web and called Nick at 10 am on Sunday to ask if that car is still available. He said 'yes' and that was pretty much it! My husband and I got there, test d called Nick at 10 am on Sunday to ask if that car is still available. He said 'yes' and that was pretty much it! My husband and I got there, test drove it and negotiated for 10 minutes; got the best possible price, sat down for 20 minutes with Maryann, got our financing and drove off before you know it. This dealership is a hidden gem and I recommend it wholeheartedly to everyone who wants a hassle-free car purchase! No wonder this dealership is ranked among highest - top professionals and excellent prices. As long as I am a Lexus fan there will be no other dealership for me - hopefully other fans will read this review and visit them soon. More
by SvetlanaKiric
Employees Worked With
Nick Falsafi, Maryann Cord
October 23, 2013
I had a chance to visit and lease my new 2013 Lexus GS350 I had a chance to visit and lease my new 2013 Lexus GS350 from this dealer and PhilipPE was helping me to have my car. He is a very wonderful pers I had a chance to visit and lease my new 2013 Lexus GS350 from this dealer and PhilipPE was helping me to have my car. He is a very wonderful person and took his time to make sure I know everything about this car and feel comfortable while I am sitting in it. I really appreciate his hard work and I believe people like him has to be rewarded for their excellent job. Farah More
by fkatibeh
Employees Worked With
Philippe Pasche
July 23, 2013
I called into the dealership knowing what I wanted. I asked for a lease quote by email and for a fast and easy purchase process. Paul and Omid worked together and gave me exactly what I asked for. I se asked for a lease quote by email and for a fast and easy purchase process. Paul and Omid worked together and gave me exactly what I asked for. I sent in my credit app via email and made an appointment to pick up the car. The car was ready to go when we arrived at the dealership. The price was right and even the paperwork process was relatively painless. I'd definitely use them again! More
by bjdykes
Employees Worked With
Paul Vallis
May 28, 2013
We just purchased our second car from Omid and the experience was even better than the first time. Omid was very friendly and we felt no pressure to buy at any time. He fully explained the terms or ou experience was even better than the first time. Omid was very friendly and we felt no pressure to buy at any time. He fully explained the terms or our purchase and was with us throughout the entire sale. He spent over an hour explaining all the features of our new car so my wife and myself were familiar with the vehicle prior to leaving the dealership. I highly recommend Omid and Thousand Oaks Lexus. More
by Bob5736
May 18, 2013
Great service, honest, got the best deal and a great car. Took ample time to go through all the features, setup my phone and describe all my options. Highly recommended. I like the car even better than I Took ample time to go through all the features, setup my phone and describe all my options. Highly recommended. I like the car even better than I thought. More
by kbavandi
Employees Worked With
Omid Navid
May 14, 2013
Omid Navid made this the most amazing car leasing experience we've ever had! He was able to give us a model with more features than we originally wanted at a price we were beyond happy with. The ex experience we've ever had! He was able to give us a model with more features than we originally wanted at a price we were beyond happy with. The extra things he did were what really stood out- he installed our son's car seat in a matter of seconds, stayed until well past closing time to explain all features of the car, and even helped set up my Bluetooth, radio settings and navigation. He was friendly, funny and didn't try to pressure us on anything. My mom got her car from Omid and we came from Orange County to get ours from him as well. We would recommend him to anyone! Maryanne was very friendly and enjoyable as well. More
by U043446
Employees Worked With
Maryann Cord
May 04, 2013
Omid Navid was absolutely wonderful! We phoned asking about a certified pre-owned ES 350 at Lexus of Thousand Oaks and he agreed to stay past his normal shift to assist us. When we arrived, he gave us h about a certified pre-owned ES 350 at Lexus of Thousand Oaks and he agreed to stay past his normal shift to assist us. When we arrived, he gave us his full attention. He was able to answer all of our questions and presented a pressure free atmosphere. When we decided to make the purchase, he continued to give us his full attention. Omid is a very personable, knowledgeable and funny person. His technical knowledge and genuine personality make him a true asset to the Lexus brand. We would absolutely recommend him to others. More
by nhanchett
April 03, 2013
I leased my Lexus IS from Thousand Oaks Lexus in December 2012. Shopping for a car with Thousand Oaks Lexus dealer was the best car purchase experience so far. I worked with Omid Navid to get approved for 2012. Shopping for a car with Thousand Oaks Lexus dealer was the best car purchase experience so far. I worked with Omid Navid to get approved for a lease. I am very thankful to him that he was able to secure the deal and wait for all documentation as it took me some time to deliver due to my busy schedule. Omid is truly a great professional and able to accommodate all customers needs and recommend the best solution. I received top notch customer service at Thousand Oaks and documentation processing went through fairly quickly. Thousand Oaks Lexus staff are very knowledgeable about their inventory and take time to explain all vehicle features and specifications. Most importantly, I got the best price for a Lexus IS than I could get anywhere and had the quickest, hassle-free shopping experience. If you are going to Th. Oaks Lexus, I would definitely recommend to talk to Omid. THUMBS UP! More
by antonrud
March 25, 2013
Philippe Pasche was my salesman, and he was terrific! Philippe Pasche was my salesman, and he was terrific! He assisted me in every possible way! In additon, his after sale tutorials regarding the c Philippe Pasche was my salesman, and he was terrific! He assisted me in every possible way! In additon, his after sale tutorials regarding the car's computer system was outstanding! In addition, he introduced me to people in all of the dealership's departments. As a result, I am well aquainted with all aspects of Lexus Thousand Oaks. This dealership is THE one to buy your new Lexus! More
by rcrobinson4
Employees Worked With
Philippe Pasche
