Lexus of Thousand Oaks

top notch service Julie Kobayashi was extremely knowledgable and helpful with setting up all of the features in my Lexus and teaching me how to be able to operate them Julie Kobayashi was extremely knowledgable and helpful with setting up all of the features in my Lexus and teaching me how to be able to operate them on my own. She was professional and friendly and my overall experience was excellent. The facility is beautiful and the other members of the Lexus staff all exhibited excellent customer service. I would recommend checking out Lexus of Thousand Oaks if you are thinking of buying a Lexus. More

Purchase He is a honest sales person that I worked with. He gave us excellent customer service. He helped us to return our lease and purchase our dream car . He is a honest sales person that I worked with. He gave us excellent customer service. He helped us to return our lease and purchase our dream car . More

Fantastic Paul and Lexus of Thousand Oaks were a 5 star experience. Julie, the technology specialist was also so very helpful and worth an appointment with. I Paul and Lexus of Thousand Oaks were a 5 star experience. Julie, the technology specialist was also so very helpful and worth an appointment with. I would send everyone here. More

LEXUS OF THOUSAND OAKS, GREAT BUYING EXPERIENCE! This is the 4th Lexus we have purchased. Lexus is a brand you can trust and their service goes above and beyond. After looking at many different deale This is the 4th Lexus we have purchased. Lexus is a brand you can trust and their service goes above and beyond. After looking at many different dealerships, I was drawn to Lexus of Thousand Oaks because of Sharie Lloyd, the sales consultant. She was very welcoming, extremely knowledgeable, and professional. I visited the dealership several times and Sharie was always the same with no pressure. She really worked hard for us, got us a good deal and even made herself available for follow-up. Thank you Sharie for making the car buying experience so enjoyable! More

Excellent Not only do we love our new car but we are so impressed with the service we were given. Julie Kobayash was our Technolgy Specialist and helped us unde Not only do we love our new car but we are so impressed with the service we were given. Julie Kobayash was our Technolgy Specialist and helped us understand how to use the many features of our new Lexus. She made the experience fun and easy. We have had two meetings to date and love the idea that she is available to us with any questions we have. Julie is very knowledge, caring and easy to work with. The "Lexus" experience has been excellent. More

New purchase & technology specialist Friendly, patient, professional assistance to purchase and learn my new Lexus. Available quickly via phone or email. Very thorough, thoughtful, and d Friendly, patient, professional assistance to purchase and learn my new Lexus. Available quickly via phone or email. Very thorough, thoughtful, and detail oriented. A true asset to Dealership and customers. More

A great car gets even better with Julie Our overall experience with Lexus of Thousand Oaks was just as we expected it to be. The luxury vehicle can sell itself, but the customer service we Our overall experience with Lexus of Thousand Oaks was just as we expected it to be. The luxury vehicle can sell itself, but the customer service we received took our experience over the top. We were not pressured or hassled, and no haggling was needed as we were given the best price from the start. And then there was Julie—our Technology Specialist. We drove our new car for several weeks before meeting with her to go over features of the car. We loved our car before we met with her, but we loved it even more afterwards. Reading the manual was daunting, so it was sooooo helpful to have Julie’s personal service and attention. She was very organized in her approach to explaining things, she was patient and thorough, offered easy and fun ways to remember things, and knew exactly when to stop to avoid memory overload. She is fun, friendly, and so comfortable to work with. We are looking forward to a follow-up session with her to learn even more about what our car can do to enhance our driving experience. Julie and the entire Lexus dealership is a class act!!! More

First Class Experience! It is amazing what happens when you work with a top class professional like Charles! He provided such thorough and amazing attention to my husband an It is amazing what happens when you work with a top class professional like Charles! He provided such thorough and amazing attention to my husband and me while we were car shopping. We are convinced that we have made a lifelong friend. Charles is honest and truly interested in working to earn the respect and admiration of his clients. I will be sending my friends, colleagues and co-workers to visit Charles if they are in the market for ANY brand of luxury automobile. Thank you OVER and OVEAR again Charles for taking all of the anxiety out of the experience and making us feel so positive even weeks after our purchase is complete! We are SOLD on YOU! More

Fantastic group I had a wonderful experience with each employee with whom I had contact while waiting for Julie to finish with her current appointment! When Julie re I had a wonderful experience with each employee with whom I had contact while waiting for Julie to finish with her current appointment! When Julie realized that I was early,instead of taking a break for herself,she focused all her attention on me and my needs.I am 87 and need a lot of patience because of my poor grasp of todays electronics. Julie ended up spending 2 hours in her effort to help educate me ,without any frustration on her part ,but a lot of anxiety on mine. She even offered to make another appointment,but we decided to make the 2nd in about 10 days after I had a chance to become more accquainted with my new car! I have called her 3 times,since leaving the dealership,and with her smile,she again was more then happy to answer and help with my problem! She is a credit to her company! More