Lexus of Thousand Oaks

How to surprise you wife My wife and I were discussing a new car for the last year as our 2017 RX400h had 119,500 miles on it and we had only replaced a water pump in 13 years My wife and I were discussing a new car for the last year as our 2017 RX400h had 119,500 miles on it and we had only replaced a water pump in 13 years. We were looking at other brands and finally decided that we wanted another RX,. Questions were what color what options etc. So shopping other dealers and working with Charles (Superman) Shapiro, I finally decided that he was the best salesman of all with the best attitude. During our conversations, I told him I didn't like the new front grill and he stated "That's because your old and the millennial's love it", I then realized he would be honest with me and I took a liking to him. After asking my wife little questions for months, I finally figured out what color and options to get, final decision on the car was an RX450h, with the luxury package. Long story short, Charles did not have the car but found one at another dealer and had it brought in. . On delivery day, Charles helped me set up the surprise for her with the car and we also had friends there to add to the surprise. We had lunch plans and Charles put the rush on to deliver the car, so our family & friends would not have to wait a long time. We have nothing but admiration for Charles (Superman) Shapiro for all he did. Thanks Charles, I look forward to working with you in another 13 years, since the RX is such a long lasting and trouble free car, we probably with keep this one a long time also. More

Julie went above and beyond in helping us. Julie was most knowledgeable about the features of our car. This is our 5th lease from Lexus of Thousand Oaks and the 3rd time she has gone out of he Julie was most knowledgeable about the features of our car. This is our 5th lease from Lexus of Thousand Oaks and the 3rd time she has gone out of her way for us. She was kind and made sure we understood everything necessary. More

Fantastic Experience! From the time we walked in, the service has been phenomenal. The vehicle delivery demonstration was really awesome and learned so much from Julie. I h From the time we walked in, the service has been phenomenal. The vehicle delivery demonstration was really awesome and learned so much from Julie. I highly recommend this place! More

Lexus is well deserved. Julie is professional and polite to present us the details of the car in a patient manner. Julie is even kind enough to transfer 20 more albums to USB Julie is professional and polite to present us the details of the car in a patient manner. Julie is even kind enough to transfer 20 more albums to USB for us. Fantastic service! This is our first Lexus. The more we drive, the more we love our Lexus. Not only Julie, we appreciated having the great car dealer Paul & Patric as well. It's the right choice. More

Best experience ever!! Julie was so knowledgeable and was able to communicate all the features and tech details so I could understand. She made the whole experience better f Julie was so knowledgeable and was able to communicate all the features and tech details so I could understand. She made the whole experience better for me. After being taught the car I defiantly feel like Lexus IS the only car for me! More

Julie from TO Lexus Very positive experience. She simplified understanding a very complex car. She was organized. I felt confident driving the car and taking advantage o Very positive experience. She simplified understanding a very complex car. She was organized. I felt confident driving the car and taking advantage of the safety advances. More

Lease of a Lexus ES 350 We had a great experience, most thankful to Nick Falsafi he was very patience and friendly he made us feel really confortable , we appreciated all of We had a great experience, most thankful to Nick Falsafi he was very patience and friendly he made us feel really confortable , we appreciated all of his suggestions, Thank you The Gebert’s More

Awesome experience! Everyone was super helpful when I bought my car! Julie was amazing. She brought my car to my home and took my lease car back. She sat with me for near Everyone was super helpful when I bought my car! Julie was amazing. She brought my car to my home and took my lease car back. She sat with me for nearly 20 minutes teaching me how to use the features of my car. I definitely felt that is was exceptional service! More

Once Again, Excellent purchase experience. WE have purchased 3 cars here over the last 12 years, all from Lora, our trusted car salesperson. We have also used them exclusively for our service WE have purchased 3 cars here over the last 12 years, all from Lora, our trusted car salesperson. We have also used them exclusively for our service and been very satisfied. The purchase experience with Lora is never difficult, and after 12 years of her promises being fulfilled, we know we can trust her. As long as we remain with Lexus cars and are in this area we wouldn't think of going elsewhere. More

Appointments with Julie Fifth appointment with Julie, she is a great teacher. She answers all of my questions and demonstrates what i need to have shown. Could not have dri Fifth appointment with Julie, she is a great teacher. She answers all of my questions and demonstrates what i need to have shown. Could not have driven the car without all of her help. She is patient and cares about her guests. More