Lexus of Thousand Oaks

We worked with Omid for the past 7 years and we have purchased 4 cars from him. Last one being the Lexus CT200h. We love the dealership and Omid because we trust him fully. We recommend him to anyone re purchased 4 cars from him. Last one being the Lexus CT200h. We love the dealership and Omid because we trust him fully. We recommend him to anyone reading this because of his honesty and professionalism. If anyone in our family is searching for a new car, he is the guy to go to, even for a different brand of car. Brian S. brian@beverlyhillscaviar.com More

When I was in search for a new Lexus, I knew immediately that I would go back to Lexus of Thousand Oaks. I was helped by Omid,(who coincidentally also sold me my first Lexus at this dealership 10 years ago) that I would go back to Lexus of Thousand Oaks. I was helped by Omid,(who coincidentally also sold me my first Lexus at this dealership 10 years ago) and my experience couldn't have been better. Having a newborn at home, it was hard to get to the dealership, so Omid went out of his way to bring all the necessary paperwork and documents to my house almost 30 miles away, and made my car buying experience such a pleasure. He explained everything to me straight forward and was so honest and helpful, and took his time to answer all my questions and did not make me feel rushed. He made sure I was completely satisfied with my purchase before I left the lot and on top of that-gave me an amazing deal on my dream car! I wish all car salesmen could be like him! In fact, he made my car buying experience so easy, my brother who went to pick up the car with me, commented on how his next car is going to be a Lexus, just so he can buy it here! Thanks Omid and Lexus of Thousand Oaks!I really appreciate everything that you guys did, keep up the great work! More

They may have a great sales team but their service department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant spr department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumer's standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasn't their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but after I got my car back for the coolant exchange, there were no notes of a leaking radiator at the seam or the overflow tank. It is the dealer's duty to notify me, the owner, of any preexisting condition of my vehicle before starting work and note it on the work order, especially in an OPEN AND OBVIOUS area of the engine, for liability reasons. Not to my surprise, there were no notes of a leaking radiator or leaking overflow tank when I checked the work order on the receipt they gave me and they gave me the car only to find out of this problem when I got home. After a call to the Lexus Customer Satisfaction hotline about my complaint, Alan Vollbrecht, the Service Manager, called me on my cell accusing my car of having a head gasket leak causing carbon to enter my coolant system and proposed that they do a engine block leak test for free. I asked when is a good time to bring in my car and he said anytime tomorrow. So, at 9 am, I promptly arrived at the service department with my car which was smoking by the time I arrived at the dealer. After a two and a half hour wait, Alan came back with the test results and wouldn't you know it? My car came came back passing the test with no leaks in the head gasket and no carbon in the coolant. I find it hard to believe that right after they worked on my car that the radiator started leaking just by coincidence. With this new information, Alan, said that they "could help me" and give me a %15 percent discount of a $1385 dollar estimate they gave me to repair this problem. I refused and filed a complaint to Lexus Customer Satisfaction and I am awaiting a call back from them. If it wasn't for Dale Allen, Chris Doria, Steve Leisenring, or Marty Yoakum, I would have had a much more unfavorable experience with Lexus of Thousand Oaks. More

Omid was very good sales men i rate him the best sales men. everything was very easy , he never forced in anything . he honstey was also a plus. men. everything was very easy , he never forced in anything . he honstey was also a plus. More

I was curious to see the IS Convertible so I walked into Lexus of Thousand Oaks to look at one and met Mr Pasche. His product knowledge and professionalism was beyond my expectations. After spending a cons Lexus of Thousand Oaks to look at one and met Mr Pasche. His product knowledge and professionalism was beyond my expectations. After spending a considerable amount of time with Phillipe we were able to come to an agreement and I purchased my ISC from Phillipe. Since my purchase I've had questions about my car on a few occassions called Phillpe and he has promptly returned my calls even on his day off. Phillipe has always responded with the information I needed and if he didn't have an immediate answer he did the research and got back to me with the info I wanted. I had to take my car back twice to have two adjustments and the service department has made it as painless as possible. The service staff was professional and efficient. They turned around my car in the time they quoted and each time the reapir was done correctly. I will refer as many of my friends and family to Phillipe in the future with full confidence that they will be treated with respect and honesty. Mr Pasche is an Automitive Executive not a car salesman. My car is a head turner and I'm happy to refer anyone that asks to speak to Phillipe personally. Thank you, David H. Hertz More

Just leased our 5th and 6th Lexus from this location. Sales Rep. Charles Shapiro, as usual, made our experience more than satisfactory. When he leaves, so do we. Sales Rep. Charles Shapiro, as usual, made our experience more than satisfactory. When he leaves, so do we. More

Phillippe Pasche is terrific. He listened to my needs and desires in a Lexus and came up with the perfect 350 RX for me. I highly recommend Phillippe. He is very professional, courteous, helpful and kn and desires in a Lexus and came up with the perfect 350 RX for me. I highly recommend Phillippe. He is very professional, courteous, helpful and knowledgeable. He is a great guy!! I shall buy another from Phillippe when the time is right. My friend highly recommended Phillippe and I agree. Linda Montana More

Omid is very helpful.. I know I am a pain in the xxx, But he is very kind and helpful and takes his time to explain everything. I am buying a car from him and I will send all my friends and family to him. G he is very kind and helpful and takes his time to explain everything. I am buying a car from him and I will send all my friends and family to him. Great Job Omid!!!!! More

I purchased my third car from Mr. Omid Navid a few months ago. I am a returning customer not only because I am very happy with my car (RX 350) but also because of the manner in which Mr. Navid treats me at t ago. I am a returning customer not only because I am very happy with my car (RX 350) but also because of the manner in which Mr. Navid treats me at the dealership. He is extremely professional and kind. He takes the time to show me my options and allows me to make a knowledgeable choice. He is very thorough in explaining the details of the vehicle and makes certain I understand the features of the car. Mr. Omid Navid has always made my experience at the dealership very pleasant. He is a very caring person and really knows the A to Z of each vehicle. I recommend Lexus to all my co-workers and friends who drive other cars but I also add that a Lexus must be purchased from Mr. Omid Navid as there is no other person like him. Thank you Lexus of Thousand Oaks and a special thanks to Mr. Omid Navid. More

I have purchased 2 vehicles from Lexus of Thousand Oaks. I can tell you that Omid had a lot to do with my return to purchase the second vehicle for my wife. He had made the sales process for my HS such a pl I can tell you that Omid had a lot to do with my return to purchase the second vehicle for my wife. He had made the sales process for my HS such a pleasant experience. I have leased many vehicles over the years and no one has ever taken the time to be so thorough and explain the features of a vehicle with such a passion and joy. My lease will be coming up soon and I am already in discussion with him about my options and his recommendation for my next Lexus. Kevin More