Lexus of Thousand Oaks

Money over Customer Service This review is for the service department. I recently took my car in for a diagnosis and repair. Midway through that process, I received a call from a This review is for the service department. I recently took my car in for a diagnosis and repair. Midway through that process, I received a call from a service writer stating Alan had put a hold on things because of a outstanding RO. Fast forward a couple days, I reached out to Alan to resolve the issue. The RO was supposedly from April 2017. I been to the dealer 5+ times since then and nothing has come up. His response was someone on his end dropped the ball however I'm responsible. After some back and forth, Alan agreed to dissolve the balance and told me Lexus of Thousand Oaks is in business to make money and my business was no longer welcomed there. Take note i've had several services done there, one being $3,000 alone. It's amazing that someone on his side made a clerical error and he passed that burden on to a loyal customer of the dealer and the Lexus brand. I am insulted, embarrassed and sad about the situation and based on that, I'll have to sever ties with Lexus as a whole. More

Satisfied Customer Once Again!! Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex has always treated my wife and I like family which is extremely important to me. Zahra, in the finance dept. couldn't have made the process any easier! She's definitely an asset to this organization. Thank you Mackenzie for your patience in reviewing all of the features in our new vehicle. With technology constantly changing, sometimes it takes a little longer for us seniors to "catch on"...but you made it happen:-) More

easy comfortable transaction This is the fifth car we purchased at this dealership. We are treated as welcomed guests. We get fair deals and feel comfortable that we will be tak This is the fifth car we purchased at this dealership. We are treated as welcomed guests. We get fair deals and feel comfortable that we will be taken good care of. I know the service and staff go out of the way to see we happy with our cars and service. I have never had a problem but know if I did it would be taken care of asap More

Dream car! Lora is the kindest lady! She was so knowledgeable and able to show me and teach me everything there is to know about my new is 200 t I have wanted t Lora is the kindest lady! She was so knowledgeable and able to show me and teach me everything there is to know about my new is 200 t I have wanted this pearl white dream car for years! (formerly the is 250) And Lora and her team made it happen. So grateful!!! More

Best customer service! I purchased my first Lexus recently and it was the best experience ever! Jamie was very helpful and answered all my questions promptly. The follow up I purchased my first Lexus recently and it was the best experience ever! Jamie was very helpful and answered all my questions promptly. The follow up was always welcomed and made the car purchasing experience very enjoyable. He scheduled a training session for me with Julie to go over all the bells and whitsles of the car. Julie is fabulous as well! Go there and ask for Jamie! More

Consistency Charles is always there and has been through our last 6 acquisitions . A true professional, a friend, a winner. Always a pleasant experience, always a Charles is always there and has been through our last 6 acquisitions . A true professional, a friend, a winner. Always a pleasant experience, always a rewarding purchase. More