Lexus of Thousand Oaks

Excellent people from sales person to finance to technology Doug was a great sales person. Samira was a great finance manager. Julie was a wonderful technology/ vehicle delivery specialist. Each provided except Doug was a great sales person. Samira was a great finance manager. Julie was a wonderful technology/ vehicle delivery specialist. Each provided exceptional guidance along the way to completion of the process of purchasing our RX350. What can otherwise be a grueling process was made easier because of the expertise of these people. I would wholeheartedly recommend them to anyone thinking of purchasing a new Lexus. More

Excellent experience Alex and Julie are very helpful. Julie answered all of the questions that I asked; she gave me all of the information I needed about my new car. Alex and Julie are very helpful. Julie answered all of the questions that I asked; she gave me all of the information I needed about my new car. More

Understanding the technology of my SUV. I have worked with Julie several times and she always explains and answers my questions thoroughly. Without her I would not understand as much of the I have worked with Julie several times and she always explains and answers my questions thoroughly. Without her I would not understand as much of the technology incorporated in my SUV as I do. She always makes herself available when I have a problem or question. Personally, Julie is such a pleasure to work with and willing to go beyond in helping you understand and get the most out of the automobile. More

Best car service! I want to thank the service manager.for the great service! I have had my lexus for 10 years and it’s too good to give up. I have always been treate I want to thank the service manager.for the great service! I have had my lexus for 10 years and it’s too good to give up. I have always been treated well by all the service people. I drive a Lexus because of the quality and service. More

Made purchase of a certified (VERY gently) used car easy. Their no hassle, no dickering policy is right up my alley. Price, financing,test drive, delivery DONE. Made the purchase my replacement hybrid Lexus Their no hassle, no dickering policy is right up my alley. Price, financing,test drive, delivery DONE. Made the purchase my replacement hybrid Lexus SUV painless. More

Money over Customer Service This review is for the service department. I recently took my car in for a diagnosis and repair. Midway through that process, I received a call from a This review is for the service department. I recently took my car in for a diagnosis and repair. Midway through that process, I received a call from a service writer stating Alan had put a hold on things because of a outstanding RO. Fast forward a couple days, I reached out to Alan to resolve the issue. The RO was supposedly from April 2017. I been to the dealer 5+ times since then and nothing has come up. His response was someone on his end dropped the ball however I'm responsible. After some back and forth, Alan agreed to dissolve the balance and told me Lexus of Thousand Oaks is in business to make money and my business was no longer welcomed there. Take note i've had several services done there, one being $3,000 alone. It's amazing that someone on his side made a clerical error and he passed that burden on to a loyal customer of the dealer and the Lexus brand. I am insulted, embarrassed and sad about the situation and based on that, I'll have to sever ties with Lexus as a whole. More

Satisfied Customer Once Again!! Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex Cherkas & the staff at Lexus of Thousand Oaks have once again gone out of their way to make my leasing another new Lexus a wonderful experience. Alex has always treated my wife and I like family which is extremely important to me. Zahra, in the finance dept. couldn't have made the process any easier! She's definitely an asset to this organization. Thank you Mackenzie for your patience in reviewing all of the features in our new vehicle. With technology constantly changing, sometimes it takes a little longer for us seniors to "catch on"...but you made it happen:-) More