Lexus of Thousand Oaks

It was such a good experience having Steve to help me find my next new Lexus. The minute I got to the dealership, I was nervous about which salesperson was going to approach me. Being a female, you fe find my next new Lexus. The minute I got to the dealership, I was nervous about which salesperson was going to approach me. Being a female, you feel quite vulnerable at car dealerships. However, all that went out the window because of Steve. Unlike other salespeople that I've dealt with, he's not pushy or shows any manipulative manners just to meet his sales quota. Quite the opposite, he was like another friend who patiently guided me to all the different options and pricing that meets my satisfaction and needs. I loved working with Steve who knows how to deliver a promise and makes sure that you walk away from this dealership with a 5 star rating in your mind! HIGHLY RECOMMENDED!!! More

I went to Steven to just inquire about buying a new is350 but pretty much decided on the spot that he was the guy I wanted to deal with. He didnt try to upsell or rush the process, he knew that I was just lo but pretty much decided on the spot that he was the guy I wanted to deal with. He didnt try to upsell or rush the process, he knew that I was just looking around at my options and he respected that. With that said, he was still super helpful even though I gave a lot of clear signals that I wasn't ready to buy on that day. After I did more of my homework, I decided to go with the is and knew that Steven was the person I wanted to speak with only. With the minimal amount of time spent on paperwork, I left the dealership feeling clean and excited to drive my new baby..not dirty and scummy like some of the other dealerships around. I dont know if Steven got his training at Lexus of TO or if he was just naturally this genuine but it made for a great experience. I have and will continue to recommend Steven to all my my lexus buying buddies! Thanks man! More

Steve was very helpful in helping me understand my different car options and made sure I would be satisfied with the choice I was making. He also made sure that I did not leave until I had all my ques different car options and made sure I would be satisfied with the choice I was making. He also made sure that I did not leave until I had all my questions answered and followed up with me shortly after to see if I had any questions or concerns. Definitely recommend! More

I purchased a pre-owned vehicle from Omid Navid this past weekend. He made the entire experience extrememly enjoyable. Not only was he very professional, pleasant, and easy to work with, he was very knowledg weekend. He made the entire experience extrememly enjoyable. Not only was he very professional, pleasant, and easy to work with, he was very knowledgable and thorough in explaining the process and extra features the car had to offer. I even received a follow up call to make sure I was happy with my purchase. I would recommend this dealership and Omid to my family and friends, and to anyone who is looking to purchase a new car. Overall, it was a great (and painless!) experience. More

I had a mystery problem with my 1999 Lexus not starting. I had a mystery problem with my 1999 Lexus not starting. Ianthe, Kevin and Lora all were extemely helpful (on multiple occasions), and stuck wit I had a mystery problem with my 1999 Lexus not starting. Ianthe, Kevin and Lora all were extemely helpful (on multiple occasions), and stuck with me until the cause was identified and remedied. This is the first Lexus I've owned. I will eventually buy another Lexus from this dealership, not only because I like the car but even more because dealing with the people there has been such a pleasure. This is obviously a very service oriented operation. More

lora was great to work with! All her information was 100% accurate and done in a timely manner. we bought the car 320 miles away and she met me half way to deliver the car and was exaclty on time. Forgot to accurate and done in a timely manner. we bought the car 320 miles away and she met me half way to deliver the car and was exaclty on time. Forgot to mention we love the car too!! Thanks Again , Ty Angle More

This is the absolute best dealer in the state. I recently purchased a Lexus Is250 and I was blown away by the great sales team and financing department. My sales person Jason was awesome. Upfront pricing and purchased a Lexus Is250 and I was blown away by the great sales team and financing department. My sales person Jason was awesome. Upfront pricing and no sales gimmicks or nonsense. I have purchased many cars in my lifetime and this was the best experience I ever had at a car dealer. Now I know why Movie stars travel to Lexus of thousand oaks to buy a car. Thanks Jason and Lexus of thousand oaks. This is a dealership I will stay with for life. I am so happy with my car and experience I had to share my experience. More

Ianthe Teeters (in service) was very helpful and really went above and beyond!!!! She was very helpful and knowledgable. We really appreciate all of her help. went above and beyond!!!! She was very helpful and knowledgable. We really appreciate all of her help. More

Working with Lara is the best. She makes car buying a lot more pleasant than anyone I've ever dealt with. She is so knowledgeable about her cars and all the bells the whistles! Lora is always there for lot more pleasant than anyone I've ever dealt with. She is so knowledgeable about her cars and all the bells the whistles! Lora is always there for you when you call and need help. I will be buying cars from her until she decides to retire!! More

We had been looking for a used 2010 Lexus with low mileage, and Nick called us when it came in. We bought it the day we went into see it.We had a very positive experience with Nick from start to finis mileage, and Nick called us when it came in. We bought it the day we went into see it.We had a very positive experience with Nick from start to finish. When we picked up the car, he explained in detail every thing we needed to know about the Navigation system and the entire workings of the car. He set up my follow appointments and made sure I had a loaner car when I came in. I told him my sister might also be interested in the same year car as long as it had low mileage, and he called me immediately after locating a car that fit the criteria. I went in with her a few days later to look at the car, we made a deal.... and she drove off with the car. Nick was courteous, very knowledgeable and professional. I was also impressed with the service when I took the car in to get the gel coat applied. I will definitely consider purchasing another car from your dealership, and would hope that Nick is there to take care of us at the time. I understand Silver star also owns the Chevrolet dealer in Thousand Oaks, and my husband purchased a SSR truck there, and unfortunately he did not have the same experience as we had with Lexus.Their service department has not lived up to the standards one would expect, while Lexus does. More