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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
753 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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753 Reviews of Lexus of Thousand Oaks

March 30, 2024

I saw a used car I wanted on their web site. The sales person reserved it for me to see once it was cleared through service. The sales manager gave me a generous discount, and the transaction More

by GarySFV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Dobin, Zahra Khanlar
Apr 01, 2024 -

Lexus of Thousand Oaks responded

Gary, we're glad to know that you had a smooth and efficient experience with us at Lexus of Thousand Oaks. Thanks for choosing us!

March 29, 2024

This review is for Yoby Kim at Lexus in Thousand Oaks, CA. Yoby is absolute best! He is knowledgeable, kind, considerate and honest! I will always go where Yoby is! More

by HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
Mar 29, 2024 -

Lexus of Thousand Oaks responded

We're so glad to know that Yoby's knowledge and kindness made a positive impact on your experience at Lexus of Thousand Oaks. We appreciate the support, and we'll be sure to pass along your kind words!

March 29, 2024

Yoby was great getting me in and out quickly and great info for future service. Highly recommend him. More

by daleleisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yogy
Mar 29, 2024 -

Lexus of Thousand Oaks responded

Dale, it's great to know that Yoby provided you with excellent service at Lexus of Thousand Oaks. We appreciate your recommendation and look forward to assisting you in the future!

March 29, 2024

My service advisor was fantastic. He kept me well informed on what was happening and explained why the work was needed. More

by Kmwitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek my service Advisor was fantastic
Mar 29, 2024 -

Lexus of Thousand Oaks responded

We're glad to know our service advisor was able to keep you well-informed and explain the necessary work. Thanks for choosing Lexus of Thousand Oaks, we appreciate your feedback!

March 28, 2024

Mark was helpful and made sure that I was able to use a loaner car that I could put a wheelchair in and was high enough for a disabled passenger could get into. He was quick to contact me about services n More

by kalicaeyes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 28, 2024 -

Lexus of Thousand Oaks responded

We're so glad to know that Mark was able to assist you effectively at Lexus of Thousand Oaks. Ensuring your comfort and convenience is our top priority! Thanks for the positive feedback, we appreciate it greatly.

March 25, 2024

As always the working staff does an excellent job when doing maintenance to our older and newer Lexus cars. Thanks Steve Kramer for seeing it through from start to finish. More

by andressf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Mar 25, 2024 -

Lexus of Thousand Oaks responded

We're glad to know our team at Lexus of Thousand Oaks continues to impress you with their maintenance work. Steve Kramer and the rest will be happy to see your kind words! Thanks for choosing us for your service needs.

March 24, 2024

MARC was extremely professional and helpful. He made my visit extremely easy and quick. I will use him next time as my service representative. More

by Dleckhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Mar 25, 2024 -

Lexus of Thousand Oaks responded

We're delighted to know that Marc provided you with professional and efficient service at Lexus of Thousand Oaks. We look forward to assisting you again in the future!

March 22, 2024

Service Writer, was great. ...I would follow him to the next Lexus dealer... New Owners of Lexus of Thousand Oaks. Must not have experience in High End Vehicles and thinks cus More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No Employees interacted with in the above departments.
Mar 23, 2024 -

Lexus of Thousand Oaks responded

Dennis, we're sorry to read about your recent experience with us. We strive for transparency and fairness in our pricing, so it's concerning to see we've left the wrong impression. Your feedback is valuable as we're always looking for ways to improve our service offerings and customer experiences and we will take this opportunity to re-examine our pricing structures. If you'd like further discussion on this matter or any other concerns, please don't hesitate to reach out directly. Thank you, Leadership Team - customerexperience@swickard.com

March 20, 2024

Ben simply is honest, knowledgeable and works and succeeds to be the best value. Nothing but professional service! A promise made is a promise kept! More

by Experienced
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Lech in sales, Nick manager and Jason in finance.
Mar 20, 2024 -

Lexus of Thousand Oaks responded

We're delighted to know that Ben and our team at Lexus of Thousand Oaks were able to provide you with the honest, professional service you deserve. Thanks for taking a moment to share your experience and welcome to the Swickard family!

March 19, 2024

Jeremiah was very friendly, patient, and accurate, taking his time to explain every question. On top of all, he was so knowledgeable! We give him a 10 start out of 5 :) Highly recommended dealer. They are ve More

by Hila Madani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeramiah and Josh
Mar 19, 2024 -

Lexus of Thousand Oaks responded

Hila, we're delighted to know Jeremiah provided such a great experience at Lexus of Thousand Oaks! We appreciate your high recommendation and are here for any future needs. Enjoy your new ride, and welcome to the Swickard family!

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