Lexus of Thousand Oaks

Went to Lexus Las Vegas, Henderson and Oxnard for 20k service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advi service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advisor Daphne Gates assisted me to resolve this issue. She was very helpful and courteous. But this dealer did very poor job on Carwash. Lexus always offer a complimentary carwash but looks like they did not do because bugs and dirt still on the hood and front fender. I will not go back to this dealer anymore. More

Service department is helpful, thorough in checking into concerns, great with timely follow-ups, and not pushy with sales. Material and labor is surprisingly reasonably priced for a luxury brand dealership. concerns, great with timely follow-ups, and not pushy with sales. Material and labor is surprisingly reasonably priced for a luxury brand dealership. More

Very accommodating and efficient and clean. The manager and representative were very knowledgeable and helpful The manager and representative were very knowledgeable and helpful More

My experience at Lexus of Thousand Oaks was great. Daphne helped me out and was on top of it. She made sure everything went smoothly and quickly and that I was taking care of while I waited. Excellent Daphne helped me out and was on top of it. She made sure everything went smoothly and quickly and that I was taking care of while I waited. Excellent service. More

This was the best experience with service that I have ever experienced. The communication with the service that was needed was excellent ever experienced. The communication with the service that was needed was excellent More

Making service appmt was prompt, Service Consultant (Derek B), who greeted me was outstanding - very knowledgeable, courteous and a great commicator. (Derek B), who greeted me was outstanding - very knowledgeable, courteous and a great commicator. More

Derek was very pleasant, professional and efficient. Access to a loaner car is always appreciated. Access to a loaner car is always appreciated. More

Marc L. St Pierre as my service contact does an excellent job and is very customer oriented. I have brought my 2 Lexus’s here for service for at least 20 ye St Pierre as my service contact does an excellent job and is very customer oriented. I have brought my 2 Lexus’s here for service for at least 20 years. More

They always take care of issues and questions always have the issue resolved in the end the issue resolved in the end More

Good service advice, competent mechanics and nice waiting area with snacks, coffee choices and bottled water. area with snacks, coffee choices and bottled water. More