Lexus of Thousand Oaks

Service Writer, was great. ...I would follow him to the next Lexus dealer... New Owners of Lexus of Thousand Oaks. Must not have experience in High End Vehicles and thinks cus ...I would follow him to the next Lexus dealer... New Owners of Lexus of Thousand Oaks. Must not have experience in High End Vehicles and thinks customers are idiots. Priced a Cabin Air Filter replacement at 175 dollars. I ordered the filter from Longo Lexus for 31 dollars and put in myself without tools in about 5 min. How they justify 175 I don't know. They were also double the price to replace the front struts, than Keys Lexus quoted me for the same part replacement. Word of warning, this is not the same Lexus Dealer we once loved. Double check the price of services with multiple Lexus Dealers before committing to service. Maybe after they read this, they will up their game. Either that, or they will end up selling the dealership. More

Ben simply is honest, knowledgeable and works and succeeds to be the best value. Nothing but professional service! A promise made is a promise kept! succeeds to be the best value. Nothing but professional service! A promise made is a promise kept! More

Jeremiah was very friendly, patient, and accurate, taking his time to explain every question. On top of all, he was so knowledgeable! We give him a 10 start out of 5 :) Highly recommended dealer. They are ve his time to explain every question. On top of all, he was so knowledgeable! We give him a 10 start out of 5 :) Highly recommended dealer. They are very cooperative.  More

Lexus of Thousand Oaks is a great place to buy a Lexus. We just purchased the last 2023 Gx460 they had. Kimberly, Nick,Noah and the finance department were great to deal with.We were very pleased with Kimb We just purchased the last 2023 Gx460 they had. Kimberly, Nick,Noah and the finance department were great to deal with.We were very pleased with Kimberly's knowledge of the vehicle and how comfortable she made the buying process.We would highly recommend her and this dealer to anyone in the market for a vehicle . More

Lora, Josh and Junious are the best! Highly recommend!! They are knowledgeable and very professional. Great experience. Highly recommend!! They are knowledgeable and very professional. Great experience. More

Very professional. Finished as promised. Would highly recommend to my friends. All my servicing done at this location. Finished as promised. Would highly recommend to my friends. All my servicing done at this location. More

My wife found a used Ford Ranger she wanted so we drove 2 hours to check it out. Made the mistake and drove down in my Jeep which I guess labeled us as white trash. Everyone who was looking at a Lexus was h hours to check it out. Made the mistake and drove down in my Jeep which I guess labeled us as white trash. Everyone who was looking at a Lexus was helped before we were. We finally got help, decided to buy the truck, made our deal, and paid cash for the vehicle. The finance department made a mess of the paperwork, getting phone #'s and address wrong. Both my wife and I tried reaching them by calling, texting, emailing, and the pop-up helper on the site for over a week. No one every returned our calls. Now I have to wait for the post office to send notice a undeliverable, and start all over with the DMV. DON' BUY HERE! More

I just got off the phone with the used car sales manager who, after 8 days, decided not to stand by a transaction I’ve be negotiating. I received an offer to purchase a 2021 RX350 that was advertised on Car who, after 8 days, decided not to stand by a transaction I’ve be negotiating. I received an offer to purchase a 2021 RX350 that was advertised on Car Gurus. After telling the salesman I lived in Arizona and would not be able to pick it up for a couple of weeks, I was transferred to his sales manager. During our conversation, I mentioned I would be paying cash and could arrange for a shipper and was told they needed a credit application which I agreed to but didn’t want to put my social security number in writing for security purposes. Since then the sales manager has been giving me excuses that their office was backed up and the sales agreement w was being prepared but the car was mine and in fact was no longer for sale. This morning, I received an email from Car Gurus advertising the car that supposedly was being held for me at that point, I called my salesman asking why they were still advertising the same car. He again referred me to his sales manager who assured me it was done in error and the car was being held for me. About an hour or so later, I went on line to get the dealership’s phone number and browsed their used car inventory only to find the exact car advertised on their website. I then admittedly upset, contacted my salesman and voiced my concern. I just got off the phone from the used car manager who basically told me they weren’t going to honor the transaction, So my friends, beware when dealing with Thousand Oaks Lexus.!! More