Lexus of Thousand Oaks

Service at Lexus T. O. is always an experience in courtesy and efficiency from top to bottom. Thank you to A+ Service Rep Daphne Gates and her Master Mechanic for discove O. is always an experience in courtesy and efficiency from top to bottom. Thank you to A+ Service Rep Daphne Gates and her Master Mechanic for discovering and repairing a potentially dangerous faulty strut assembly. Well taken care of each and every time. More

Easy to book, easy to drop off, quick service with hassle-free loaner, everyone was super nice hassle-free loaner, everyone was super nice More

Derek was outstanding. He met me at the car and was already prepared. He explained things clearly and concisely. It was a pleasure to work with him. He met me at the car and was already prepared. He explained things clearly and concisely. It was a pleasure to work with him. More

They were very professional and quick to meet my needs. I was in for a routine maintenance and they discovered that one of my tires had a nail in it. I told them I would go to America’s Tire to have it rep I was in for a routine maintenance and they discovered that one of my tires had a nail in it. I told them I would go to America’s Tire to have it replaced, but they match the price at America’s Tire and replaced my tire at that time. I love this dealership. Steve, the service rep was great! More

Very pleasant, courteous, and easy to talk. It was a pleasure to work with him. Great customer service. It was a pleasure to work with him. Great customer service. More

David Feiss and Lexus of Thousand Oaks made buying a new car super easy, flexible and professional. David thanks for excellent service. You are very nice, polite and excellent customer service. I highly car super easy, flexible and professional. David thanks for excellent service. You are very nice, polite and excellent customer service. I highly recommend this dealership and David. More

I was not happy with my agent nor the customer service I was told one thing and I received another it took a long time just to do an oil change and I found out they were trying to do more also when I left i was told one thing and I received another it took a long time just to do an oil change and I found out they were trying to do more also when I left it showed that my wiper fluid was low I went to buy a big bottle of the wiping fluid filled up the container in the car in the engine area and some reason it started leaking out that lets me know that somebody tampered with my water windshield washer container cuz now it's leaking out it won't hold and it was fine before I ride there so something happened something went wrong on your dealership property but I am not happy with the customer service that I received I am not More

We were glad that Dave Feiss help us on our choice of car. He is very professional, friendly and very accommodating. He help us get my expected trade in value. Thank you Dave. I’m as well lucky to visi car. He is very professional, friendly and very accommodating. He help us get my expected trade in value. Thank you Dave. I’m as well lucky to visit the great delearship. Sales manager and finance officer were forthcomng I did not feel tenseful. More

Take lots of tine with you. Always find a loaner. Like that they do a car wash at the end Always find a loaner. Like that they do a car wash at the end More

Went to Lexus Las Vegas, Henderson and Oxnard for 20k service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advi service but were refused. Found out that Lexus Thousand Oaks did not register my Prepaid Luxury Agreement on their system. Thousand Oaks Service Advisor Daphne Gates assisted me to resolve this issue. She was very helpful and courteous. But this dealer did very poor job on Carwash. Lexus always offer a complimentary carwash but looks like they did not do because bugs and dirt still on the hood and front fender. I will not go back to this dealer anymore. More