Lexus of Thousand Oaks

Toby is always kind and professional manner to the customers, and also provides the best service with prompt follow up. customers, and also provides the best service with prompt follow up. More

I have been a customer with this dealership and up until this time I have experience good to excellent service. This was my second new car I purchased from them. This time it was a comedy of mishandling. this time I have experience good to excellent service. This was my second new car I purchased from them. This time it was a comedy of mishandling. Drop off was ok, but it was obvious things were different. It seemed no one was attempting to receive and greet me, eventhough I made an appointment 2 days prior. Finally a young lady, obviously new, took my car, and gave me a loaner. Oil change and a software update from a recall. Told it should be ready by 5:00, or possibly in morning, and I would be texted. Nothing! Finally the next day about noon, I tried to call. I kept getting transferred, only voice messages, even a dropped call. Nothing. Finally got a text that it was ready. Went to pick it up, and I saw nothing on the paperwork about the software update. I now had a good service rep,Roby, He agreed that they forgot it. Left again. Next day a got a text that it was again ready. 2+ days for an oil change, and most probably a 30 min software update. The dealership has changed ownership recently, and it appears they are trying to cut corners with staffing etc.even not giving service reps business cards. This is Lexus! I expect top quality and service! I may go elsewhere for future service and purchases. More

Great job on service. Daphne was extremely helpful/knowledgeable. She kept us informed. Very honest. Daphne was extremely helpful/knowledgeable. She kept us informed. Very honest. More

Conscience and attentive staff. Knowledgeable and friendly. Service completed in a timely manner. Prompt followup Knowledgeable and friendly. Service completed in a timely manner. Prompt followup More

My first lexus was in nineteen ninety eight. I'm still going there for Lexuus cars. .. I'm still going there for Lexuus cars. .. More

Very impressed by prompt and courteous reception by Derek. All my inputs and concerns were thoroughly investigated with detailed feedback about service findings. Derek. All my inputs and concerns were thoroughly investigated with detailed feedback about service findings. More

Great service fair deal. Jeremiah was very helpful. Highly recommend. This company Will probably shop there again Jeremiah was very helpful. Highly recommend. This company Will probably shop there again More

The dealership was well-run, professional, and everyone was extremely polite and helpful. We worked with Nick and he was the best. was extremely polite and helpful. We worked with Nick and he was the best. More

Daphne was wonderful and arranged my drop off and pick up and called me back! She identified the problem with my tire and it was promptly repaired. and called me back! She identified the problem with my tire and it was promptly repaired. More

I needed a new tire because I had a nail in mine. Everything went very smoothly and didn’t take very long at all. And Samantha is wonderful! Everything went very smoothly and didn’t take very long at all. And Samantha is wonderful! More