Lexus of Thousand Oaks

They made leading a car easy and worked quickly to get all the paperwork done. all the paperwork done. More

Mark was 5 star as well. Very friendly and informative. Perfect. I would highly recommend. Very friendly and informative. Perfect. I would highly recommend. More

Daphane was very kind and helpful to me I soo appreciate her. Great experience. Thank you her. Great experience. Thank you More

Great service level from Daryl and the Lexus dealership. I love my new car. Highly recommend. I love my new car. Highly recommend. More

Fast, easy and great service. Marc contacted me to let me know my drive belt needed to be replaced. He gave me the price and all the details. Marc contacted me to let me know my drive belt needed to be replaced. He gave me the price and all the details. More

Took my car in for its first service and the mechanic did not do what he was supposed to do. Took a screenshot from my Lexus app of my and my tire pressure level. went to pick up the car had the same miles o not do what he was supposed to do. Took a screenshot from my Lexus app of my and my tire pressure level. went to pick up the car had the same miles on it from when I left it they were supposed to test drive the car they did not and they did not check my tire pressure. They were at 29 and 30 and they were supposed to be 33 to 35 had to take the car back so they could fill up my tires. Been a customer there for over 20 years. The new owners are doing a terrible job. No one seems happy there. Don't feel very confident that the mechanic did the other stuff he was supposed to do. I've always loved Lexus, but this is very disappointing and I don't know if I can trust to take my car back there again. I left a message for the service manager to call me to discuss this problem, but then I found out that they don't have a service manager as of right now, but the shop foreman would give me a call because was off. I have not heard from anyone from Lexus. also, Darrell was supposed to call me back to give me a price on his scraped wheel. Haven't heard from him either. More

Dereck was very kind and he addressed all of my issues. I felt like he truly cared for me as the customer. I felt like he truly cared for me as the customer. More

Kind, courteous & informative throughout the entire sales process. No pressure was ever applied to us. Sales associate Jeremiah, finance guru Josh and manager Junius were terrific process. No pressure was ever applied to us. Sales associate Jeremiah, finance guru Josh and manager Junius were terrific More

Daphne service rep is amazing, make good suggestions for clients And follows up with repairs. clients And follows up with repairs. More

Very efficient and quick response time! Mark was professional and helpful to my needs and questions. Mark was professional and helpful to my needs and questions. More