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Lexus of North Miami - Service Center

North Miami, FL

4.2
327 Reviews

327 Reviews of Lexus of North Miami - Service Center

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October 06, 2023

Very happy with Cesar knowledge an attention to details. make the transaction very easy, explaining what to expect from the car and the dealership. More

by miriaml44
Recommend Dealer
Yes
Employees Worked With
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lexus of North Miami responded

Miriam, we're glad to know Cesar's attention to detail and knowledge made your experience at Lexus of North Miami a positive one. Thanks for sharing!

September 28, 2023

Anna is a very good specialist. She is very professional and attentive. It was a pleasure to buy a car with her care and recommendations. I recommend everyone to buy cars with Anna. More

by svgarbuzova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Lexus of North Miami responded

We're so glad to know that Anna provided you with such a great experience at Lexus of North Miami. We appreciate your recommendation and we hope you enjoy your new car!

June 28, 2023

Always courteous and proficient. You did a great job in a minimum amount of time. You also have a comfortable waiting area. Thanks, Iris Burak More

by Missiristb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Name not listed
Jun 28, 2023 -

Lexus of North Miami responded

Thank you for the kind words, Iris! We're glad to hear that our team at Lexus of North Miami provided courteous and efficient service. We appreciate your feedback and hope to see you again down the road!

June 16, 2023

Attentive, cooperative, committed to service excellence- Mauricio is the consummate service writer - only word work w him and definitely would recommend him More

by Heshy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Lexus of North Miami responded

Heshy, thank you for the fantastic review! We're so glad that Mauricio provided you with such attentive and excellent service. We appreciate your recommendation and look forward to working with you again in the future. Have a great day! - The Lexus of North Miami Team

May 23, 2023

No issues when I visit lexus of north Miami. They take care of my needs and always follow up to check on me. More

by Nelson
Recommend Dealer
Yes
Employees Worked With
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Lexus of North Miami responded

Thank you for the review, Nelson! We appreciate your business and hope to see you again at Lexus of North Miami. Safe travels!

April 06, 2023

Simple 10000 miles service. I asked to check the doors alignment (excessive force to close them) and I asked to activate the automatic windows/sunroof closing when locking the c More

by AGARKAUSKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Semon Mor
Apr 18, 2023 -

Lexus of North Miami responded

I am sorry to hear that we left you with a negative impression. Firstly, we pride ourselves on thorough, meticulous service and it is disappointing that your service visit didn't meet your expectations. In addition, we never want to provide unwanted communication to our guests and we will use your comments to improve. In the meantime, if there is anything else we can do for you, please don't hesitate to give me a call directly. Thank you, Sean Kamal - General Sales Manager - 786-528-3779

March 04, 2023

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018. More

by thewavescondogm
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2023 -

thewavescondogm responded

grate job !

Mar 07, 2023 -

Lexus of North Miami responded

It's an honor to receive this praise about Lexus of North Miami and Babak! Thank you for being a loyal customer!

March 03, 2023

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait. More

by dale0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We loved this feedback and look forward to your next service visit.

Mar 07, 2023 -

dale0513 responded

very nice dealership

February 12, 2023

No happy with service, my car no complete good in the service soliciting, alignment no good More

by denisysilvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauricio Galvan
Feb 13, 2023 -

Lexus of North Miami responded

I apologize that you were not greeted with the service visit you had hoped for. It is never our intention to leave our customers with a negative experience, and I would like the chance to make this right and learn more about what happened. Would you please call me so that I can see how we can assist you moving forward? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

Feb 13, 2023 -

denisysilvia responded

ok thank you i call tomorrow miss Brittany Rivera

January 20, 2023

I’m waiting for a 2010 Lexus LS 460 dashboard recall almost four years and I have no answer on it. I don’t know where to go for it. How long do I have to wait? I would like a definite date as More

by Bela.abady
Recommend Dealer
No
Employees Worked With
My salesperson name is not on the list. Maybe he’s not working anymore.
Jan 23, 2023 -

Lexus of North Miami responded

I am sorry to hear that your vehicle is still in need of service. I'd like to step in so that I may address your outstanding concerns and questions and ensure that your recall is taken care of. I will take a look for your information, but, to expedite this process, please contact me on my direct line when you are available. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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