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Lexus of North Miami - Service Center

North Miami, FL

4.4
446 Reviews

446 Reviews of Lexus of North Miami - Service Center

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November 01, 2024

Quick and efficient service. I did not spend the whole day waiting for my car to be serviced. I was in & out within the promised time More

by yeyoluv43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
Nov 01, 2024 -

Lexus of North Miami responded

We're delighted to hear that you had a quick and efficient service experience at Lexus of North Miami! Thank you for sharing your feedback, and we look forward to serving you again in the future.

November 01, 2024

My service is excellent as always. I remain totally satisfied with work, the professionalism, the contact regarding any issues and the concern. Thank you for being an organization th More

by BEVPKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vladimir Keslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Chebotova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lexus of North Miami responded

Thank you for sharing your positive experience with us at Lexus of North Miami! We're delighted to know that our professionalism and customer care continue to meet your expectations. We appreciate your support and look forward to serving you again in the future!

November 01, 2024

Our family have been coming to Lexus of North Maimi since 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus More

by Jenny20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Lexus of North Miami responded

I'm truly sorry to hear about your recent experience with our service team. It's disappointing that we didn't meet the high standards you've come to expect from us over the years, and I apologize for any inconvenience caused by this situation. We value your loyalty and would like to address these concerns directly; please feel free to reach out at your convenience so we can make things right. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 01, 2024

I am very satisfied with the ease of making the appointment. The efficiency of service advisor was great. My service took about 2 hrs. Only problem is I wish that they would re open the gym. More

by tajabali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 04, 2024 -

Lexus of North Miami responded

Tajabali, we're glad to hear you had a smooth experience with our service advisor at Lexus of North Miami. We appreciate your feedback about the gym and will take it into consideration. Thank you for choosing us!

October 31, 2024

Check in is great. Check out need more attention. After you pay the car is never ready and many times not yet washed. More

by avias10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lexus of North Miami responded

Thank you for your feedback on your recent visit to Lexus of North Miami. We're glad to hear the check-in process went smoothly, but sorry about any inconvenience during checkout. We'll work on improving this aspect and appreciate you bringing it to our attention!

October 31, 2024

Bobby is always a pleasure to work with. You are lucky to have him! What more can we say? More

by jmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We are so glad that you continue to enjoy working with Bobby. See you next time!

October 31, 2024

I was very satisfied with the services provided. All issues were addressed and resolved with ease. More

by lovealot417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Lexus of North Miami responded

Thank you so much for the kind review! We appreciate your business here at Lexus of North Miami.

October 31, 2024

Never heard from my service manager, they had my car for two days. The loaner guy was the only guy that I communicated with. Didn't do 2 of the 3 things I wanted them to do. The good news is...I got the More

by paulbdmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon
Oct 31, 2024 -

Lexus of North Miami responded

Hi Paul. It's disappointing to hear about the lack of communication and incomplete service during your visit. We strive for thoroughness and clear communication, so I apologize for any inconvenience caused. If you'd like to discuss this further or still need assistance with your vehicle, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

October 31, 2024

Thanks to Benny! !!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! More

by OKSANA910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Lexus of North Miami responded

We're delighted to hear that Benny made such a positive impact on your experience at Lexus of North Miami! Thank you for sharing your enthusiasm with us.

October 31, 2024

Lexus of North Miami has very pleasant and courteous individuals in the workplace. They are willing to make every effort that the customer is satisfied. More

by gailj7546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lev Bargraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
Oct 31, 2024 -

Lexus of North Miami responded

Thank you for recognizing the efforts of our team at Lexus of North Miami! We're delighted to hear that you found our staff pleasant and courteous. Your satisfaction is always our top priority!

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