Lexus of North Miami - Service Center

I had to wait almost three hours for my vehicle and once I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on the additional wait. I was told after waiting 15 minutes that my car was heading to be washed which I refused. Very very bad experience. I'm not sure sure if having a new advisor contributed to this change but it was bad. More

Bobby is the best, the service was fast and the waiting having a great complementary capuchino it’s the best. having a great complementary capuchino it’s the best. More

Eric was very helpful and knowledgable. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. More

I was disappointed by the way the service department found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given an RX 350 as loaner and I never had the wind noise I have with my car at times It also has a water leak usually on the expressway at higher speeds not around town. I don’t feel that this could be normal If you like to try to correct this I can appreciate a return call. I contacted Lexus customer I explained to him the situation they told me they will call me back to help me with the issues. Thank you and have a great day Pablo Villaverde. Best way to reach if you like is to call me or text me at 305710-2948 More

The service was great and performed in time. Wish the free offerings in the cafe were better. Wish the free offerings in the cafe were better. More

My car was washed and ready on time. All the crew was very professional congrats! All the crew was very professional congrats! More

Bobby is an exceptional service representative. He is efficient, knowledgeable and works very hard to accommodate the needs of the customer He is efficient, knowledgeable and works very hard to accommodate the needs of the customer More

I recently visited the service area at Lexus of North Miami, and I was thoroughly impressed with the experience. Ronald, my service advisor, was extremely professional and helpful throughout the entire p Miami, and I was thoroughly impressed with the experience. Ronald, my service advisor, was extremely professional and helpful throughout the entire process. Despite not having an appointment, the service time was efficient and appropriate. They even provided a courtesy vehicle while the service was performed, which was incredibly convenient. Overall, the level of professionalism and customer care exceeded my expectations. Highly recommend! More

I always got my car service at this dealer this is my second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none ava second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none available when I got there I had to sit and wait for my car to get service I was 3 hours late for work so I'm not that happy with the service this time More

Wait was too long. Very hard to find service mgr. Service itself was very good Very hard to find service mgr. Service itself was very good More