Back

Lexus of North Miami

North Miami, FL

4.6
3,096 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
Contact Dealership

14100 Biscayne Blvd

North Miami, FL

33181

Directions

By Type

Showing 3,096 reviews

October 26, 2022

MAria Antonella was awesome, very helpful, engaging in what I want and what I was looking for. I could not ask for a better seller person. Thank you very much! More

by neisa79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Oct 26, 2022 -

Lexus of North Miami responded

Your kind review of Maria and the team puts a smile on our faces! Thank you for choosing Lexus of North Miami and for sharing your five stars. Safe travels ahead!

October 25, 2022

Maria was a delight to work with, very nice & friendly, she had the car we wanted to see ready for us when we arrived so there was very little wait time. There were a few issues with the used car I pointed More

by egiraldo311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone
Oct 26, 2022 -

Lexus of North Miami responded

Thank you for taking the time to share your purchasing experience with Lexus of North Miami! We can't wait to tell Maria and the team how much you appreciated their high-quality care. Safe travels in your new ride!

Mar 02, 2023 -

egiraldo311 responded

In Sept 2022 I purchased a certified preowned NX300 from this dealership. Car fax was clean and despite a few leather burns I was happy with my purchase. That was until I took the vehicle back a few days later to repair the cigarette burns and they DID NOT fix them. They just put some black putty on two of the holes and left the rest as is. They did not even mention why the repairs were left incomplete when I picked up the car. Then this past weekend I got the windows tinted and boy was I in for a huge surprise!! Front windshield has multiple scratches, passenger side door was crashed and repaired. The vehicle has plenty of evidence of being in an accident that any seasoned technician should have caught the damage, even if the CARFAX says the VIN is clean. This is south Florida and we have many scam artists out there, just like this dealership. Unfortunately I am not a technician and did not know but I do now! Never again will I buy a vehicle from this dealership. I will be sure to spread the word and make sure everyone knows what to expect when visiting this place. $37k down the drain because this dealership is incapable of doing their due diligence on trade ins. Crazy how a guy who tints windows can perform a better inspection than a ASE certified auto technician.

Mar 06, 2023 -

Lexus of North Miami responded

Ellie, this feedback is very concerning to receive. It is our goal to deliver a straightforward and communicative purchase experience, and we do not run our business to mislead our guests. I am sure my manager would appreciate another chance to speak with you to see what more we can do to help straighten things out. If you are willing to discuss this further, please contact Brittany Rivera, our Customer Relations Manager, at 786-528-3885. Thank you.

October 20, 2022

The whole process was smooth and easy. I was greeted by the service writer Antonio he was very helpful.He solve the problem. And we’re extremely happy with the service department at Lexus More

by Richkramarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio
Oct 20, 2022 -

Lexus of North Miami responded

Rich, thank you for the great review! We are so glad to hear that Antonio delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of North Miami!

October 12, 2022

Excellent service and dedicated staff Luis Portillo went out of his way to help me with my sell Five starts all the way!! More

by shaferman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that Luis delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of North Miami!

October 12, 2022

William is awesome. Very patient , upfront & informative. Thank you for my brand new baby. I’ll see you again . More

by C Lloyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willian Viegas
Oct 12, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami! We are delighted to hear that William provided you with a smooth experience. Safe travels!

October 07, 2022

Anna was helpful, very friendly and had a lot of patience with me in finding the right car. When I inquired online about an IS350 F Sport she contacted me pretty quickly. We set up a date and time to meet an More

by orivera137
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review us! We strive to deliver a seamless and professional purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Anna. We will be sure to pass on the kind feedback to her. Drive safely in your new Lexus RC 300 F Sport, and congratulations! We hope to see you back again at Lexus of North Miami!

October 06, 2022

Maria was SUPER AWESOME to work with! She was very knowledgeable and very committed to ensure maximum ease and satisfaction with our ES 350 purchase. She was always responsive and followe More

by NJones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Oct 07, 2022 -

Lexus of North Miami responded

Thank you for your great review of Maria and the team! We appreciate your business and we hope to see you again at Lexus of North Miami. Safe travels in your new Lexus ES 350!

October 05, 2022

Maria is easygoing, patient, knowledgeable, and thoughtful. This is the second vehicle leased from Lexus of North Miami with the help of Maria. Everything is transparent. She is always able to help More

by Yeting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Oct 06, 2022 -

Lexus of North Miami responded

Thank you for sharing your glowing appreciation of Maria! She will be so grateful when we pass it along. Many safe and happy miles from all of us at Lexus of North Miami!

September 15, 2022

I wanted to give a huge personal thank you to Maria Morrone for helping us out with the purchase of our new Lexus 2022 RX 350. She is very engaging, patient, upfront, honest and knowledgeable; she answ More

by Terry_w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone
Sep 15, 2022 -

Lexus of North Miami responded

Thank you for giving a shout-out to Maria! The Lexus of North Miami team is thrilled you found a new 2022 Lexus RX 350 that you love and feel confident driving. It was a pleasure doing business with you, and we wish you many safe miles!

September 14, 2022

Very nice guy. We will work with you and make sure you get what you really want. More

by dimitrymimose92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos A Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Lexus of North Miami responded

Thank you for sharing your exceptional experience at Lexus of North Miami! We hope to see you again!

...
94
...