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Lexus of North Miami

North Miami, FL

4.6
3,005 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 3,005 reviews

January 30, 2025

Very disappointed they charged for a service that was supposed to be free and I have th wait for a year to get the money back More

by Ealonsonayor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lexus of North Miami responded

I'm sorry to hear about the unexpected charge and delay in reimbursement. We strive for transparency, so this situation is concerning. Please reach out to us directly so we can address this issue promptly. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 30, 2025

I was waiting 3 hours for regular checkup to be completed. Never sent updates on phone, what they doing. After 3 hours, when service was done, they informed me, that, they suggested air filter to b More

by galicjanka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edie Garcia
Feb 03, 2025 -

Lexus of North Miami responded

Galicjanka, I apologize for the long wait and lack of communication during your checkup. We strive to keep our customers informed throughout their service experience, so it's disappointing to hear we fell short. Please feel free to reach out if you'd like us to address any further concerns or questions you may have. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

January 29, 2025

Just purchased a CPO Lexus at this dealership, which provided a very warm welcome introduction to a very positive and top-notch car buying experience. The staff was very courteous, professional, and tho More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred Utset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Lexus of North Miami responded

Steven, we're delighted to hear about your positive experience at Lexus of North Miami! It's wonderful that our team made you feel welcome and ensured a smooth process. Enjoy your new CPO Lexus, and thank you for being part of our family!

January 29, 2025

It's always a pleasant experience! Bobby at Lexus NMB is the best! Very knowledgable and professional. More

by palma.darlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Lexus of North Miami responded

Palma, we're delighted to hear that Bobby provided you with such a pleasant experience at Lexus of North Miami! Thanks for the kind words and support.

January 28, 2025

It is always a pleasure being served by my dealership, Lexus of North Miami. The employees are always so pleasant and very kind and hospitable to the customers. More

by lmromelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in Service Department
Jan 28, 2025 -

Lexus of North Miami responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of North Miami consistently provides pleasant and hospitable service. We look forward to serving you in the future!

January 28, 2025

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service More

by Jose Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Velianet Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
Jan 28, 2025 -

Lexus of North Miami responded

Jose, thank you for emphasizing the excellent service at Lexus of North Miami! We appreciate your feedback!

January 27, 2025

Very professional service, fast attention i recommend to everyone car wash was not good but we fontvtsg More

by Myratonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simmon more
Jan 28, 2025 -

Lexus of North Miami responded

Thank you for recommending Lexus of North Miami! We're glad to hear that the service was professional and attentive. We appreciate your feedback about the car wash and will work on improving it.

January 27, 2025

Bobby and Lexus of NMB are the best! Thank you for everything over the years! Rachel M. More

by MIARA.RACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

Rachel, thank you for sharing this praise for Bobby and Lexus of North Miami!

January 27, 2025

Had to wait 45 minutes to get my car. They forgot to wash it. Thanks More

by BYGPETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Lexus of North Miami responded

We appreciate your feedback and apologize for any inconvenience caused. Our team at Lexus of North Miami will use this as a learning opportunity and hopes to provide a 5-star experience next time!

January 27, 2025

The facility is exceptional. Impecable. The atmosphere is relaxing and friendly. The staff cordial and friendly and very profesional More

by beatriz.raydo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Lexus of North Miami responded

Beatriz, thank you for the wonderful feedback! We're delighted to hear that our team at Lexus of North Miami provided a relaxing and professional experience. We appreciate your support!

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