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Lexus of North Miami

North Miami, FL

4.6
2,677 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,677 reviews

November 03, 2024

Work was completed on time and as promised. The car was clean when returned to me. More

by shellygloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Nov 04, 2024 -

Lexus of North Miami responded

Shelly, thank you for sharing your support of Lexus of North Miami!

November 02, 2024

Jade and his never followed up after buying my new car . Britney never called back. Had issues since day one. Lexus corporate called, still no call back from Lexus of north Miami More

by Briangullo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus Arcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

Brian, I'm sorry to hear about the lack of follow-up and communication you've experienced. This isn't the level of service we strive for, and I apologize for any inconvenience caused. Please reach out so we can address your concerns directly. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

November 02, 2024

Horrible sales experience with Jade. Gus the sales manager never called back neither did Britney from customer relations even after 3 months after Lexus corporate left you a message whil More

by Briangullo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gus Arcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Stillwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

Brian, I'm sorry to hear about your experience and the lack of follow-up from our team. This is not the level of service we strive for, and I apologize for any inconvenience caused. Please reach out so we can address these issues directly with you. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

November 02, 2024

Buying a car is never easy but the experience with Evan was good. They got me an awesome car that I love. More

by josecalzada
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Adegbayi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

We're delighted to hear that Evan made your car-buying experience a positive one at Lexus of North Miami! Enjoy your awesome new ride, and thank you for choosing us, Jose!

November 02, 2024

I am very happy with my last visit and the buying my new Lexus 250. Mr. Jake Soto help me a lot, made everything easy. I love Lexus. I already had four Lexus cars, two here in Miami and two in Spain. Thank More

by ra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaker Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

We're delighted to hear that Jake made your experience at Lexus of North Miami a smooth one! It's wonderful to know you're enjoying your new Lexus 250 and have been such a loyal customer across continents. Thank you for choosing us once again, and happy driving!

November 02, 2024

Everything was perfect, except one little thing in the car wasn't fixed on the passenger side. More

by sharda23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience! I am glad that you are satisfied with our service overall. Regarding any ongoing issues, please feel free to contact us directly; we will be happy to help!

November 02, 2024

The North Miami Lexus are the best, they have very good staff, very beautifull store and the really offer very good deals, Congrats More

by KRIS35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Vidal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

Thank you for the fantastic feedback! We're delighted to hear that our team and facilities at Lexus of North Miami impressed you. We appreciate your support and look forward to serving you again in the future!

November 02, 2024

Lev and Keila took care of me in any detail that you can image. They answered any questions or doubts I had. More

by gabrielamedi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lev Bargraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lexus of North Miami responded

Gabriela, we're delighted to hear that Lev and Keila provided you with such attentive service at Lexus of North Miami. Thank you for sharing your experience!

November 02, 2024

Good service Was kept informed during the process Car was clean when I picked it up More

by dhontsebastien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina
Nov 04, 2024 -

Lexus of North Miami responded

Thank you for stopping in for service and leaving Lexus of North Miami a five-star review!

November 01, 2024

The service is excellent , great staff. From my experience RONALD AND ERIC ARE THE BEST😍 More

by immaculaaristhene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald and Eric
Nov 01, 2024 -

Lexus of North Miami responded

We appreciate your kind feedback about Ronald. Eric, and the service team! Thanks for being part of the Lexus of North Miami family.

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