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Lexus of North Miami
North Miami, FL
2,689 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 2,689 reviews
September 13, 2024
Staff was very helpful and courteous. They provided an estimate quickly and the work was completed within the quoted timeframe. They provided an estimate quickly and the work was completed within the quoted timeframe. More
by GARMDG
Verified Customer
September 13, 2024
My experience at North Miami Lexus was wonderful and satisfying. They had great customer services and was very personable. satisfying. They had great customer services and was very personable. More
by APEXXTAXSERVICES
Employees Worked With
September 13, 2024
Excellent experience, easy transaction. Very competitive pricing, paperwork was easy and quickly. Delivery was excellent. Very competitive pricing, paperwork was easy and quickly. Delivery was excellent. More
by alfredofrohlich
September 13, 2024
Excellent experience from beginning to end. Anthony was a great person to work with - very attentive and patient. Good job. Anthony was a great person to work with - very attentive and patient. Good job. More
by davidgarcia
September 13, 2024
My 5-star rating is specifically based on my experience with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and h with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and he does his utmost to make his customers comfortable and to provide a pleasurable experience. He is efficient and respectful of the customer's time and needs. He interacts beautifully and listens well, in contradistinction to many dealership sales reps who are script regurgitators and only pretend to listen. Efrain is the best. To be frank and clear, I do not have an equally high opinion of the dealership management in general. On each occasion that I have transacted with Lexus of North Miami, I have been subjected to deceptive practices by management, which I have ultimately been able to overcome and avoid by virtue of my own vigilance. Not to say that Lexus of N. Miami is unique in this regard - my experience with all auto dealerships has been similar. All told, I put up with the nonsense because of the superior service provided by Efrain Ponce. In an era where there has been tremendous degradation and depersonalization of corporate customer service, generally, I appreciate the consummate professionalism of Efrain all the more! I am also giving a 5-star rating for Abe Oma (finance) and also laud his professionalism. More
by Hlevineesq
September 12, 2024
I was told that the 5K and second key seevice would take one hour and 45 min. I was there over three hours and did not receive my second key, and then was told I would need to return yet another day for an one hour and 45 min. I was there over three hours and did not receive my second key, and then was told I would need to return yet another day for an estimated one hour and 30-minute appt. I never received any updates from my service provider until I asked and followed up. More
by DULCESTEPHENS
Employees Worked With
Eric
September 12, 2024
Jorge is fantastic always helpful always responsive , great experience working with him. Loving the scanner when you enter the service , very helpful. great experience working with him. Loving the scanner when you enter the service , very helpful. More
by Alejandra.rodriguezv954
September 12, 2024
Excellent all around service whether purchasing or leasing a new vehicle or servicing an already existing one leasing a new vehicle or servicing an already existing one More
by Lbdelgado
September 11, 2024
My sales person Jade was very helpful. She made the process very easy. I highly recommend this dealer and Jade. She made the process very easy. I highly recommend this dealer and Jade. More
by steve@namearena.com
Employees Worked With
