Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of North Miami
North Miami, FL
3,316 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 3,316 reviews
Verified Customer
May 18, 2025
Just the oil change. Didn’t address my other concerns. Issues with the tail light and wheel well Didn’t address my other concerns. Issues with the tail light and wheel well More
by pedromerida00
May 18, 2025
I purchased a 2025 IS350 here in April, only because I wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance wanted the Ultrasonic Blue, and the experience was horrible. I declined their lowball trade-in offer on my car with only 500 miles, so the finance manager, Ibrahim Umar, spent hours trying to stick me with the highest interest rate possible, despite my perfect credit. He was condescending the entire time, constantly asking, “You happy??” Just remember, dealers often inflate your rate to profit off your loan. On the highway ride home, I noticed tire flat spots, as a vibration, likely from the car sitting too long. Days later, my service advisor, Kristi Moore, dismissed the issue and said I wouldn’t be getting new tires because her techs didn’t feel a vibration, after dangerously speeding on US1, no less. Her techs abused my brand-new car, flooring it to 6,000 RPM and 60 mph on side roads, trying to replicate the issue. I spent seven hours in service, and they only replaced one tire to humor me, which fixed nothing. After two more weeks and a battle with Lexus corporate, another dealer stepped up and replaced all the tires. North Miami refused to take accountability for an issue with the car they sold me. Beware: Once you sign the paperwork, you’re on your own. More
by Brandon
May 18, 2025
Great experience with Lexus, Evan and Que, everyone was kind, helpful and experienced, I left in a short time with my new Lexus. Thank you guys kind, helpful and experienced, I left in a short time with my new Lexus. Thank you guys More
by lukieforever
May 18, 2025
We bought our vehicle and had it shipped to us in Orlando. Very smooth transaction all the way through. Orlando. Very smooth transaction all the way through. More
by goldenknight111
Employees Worked With
May 18, 2025
Luis was excellent in all areas: keeping me updated, working with the mechanic on the best and most practical (often least expensive!) options for the best outcome. working with the mechanic on the best and most practical (often least expensive!) options for the best outcome. More
by gregschn18
Employees Worked With
Luis
May 18, 2025
Efficient friendly professional. As always service right on point on all level and a pleasant atmosphere in the dealership with snack bar and gift shop. Large sofas and confortable As always service right on point on all level and a pleasant atmosphere in the dealership with snack bar and gift shop. Large sofas and confortable waiting experience More
by danrebiz
Employees Worked With
Jonathan
May 17, 2025
Nice dealership, clean, professional , Lexus is the best, they return my car very clean , very satisfied they return my car very clean , very satisfied More
by MMNYBIG
Employees Worked With
May 17, 2025
Knowledgeable and caring personnel. Demetri was a great specialist who assisted with purchase. Not sure why we have to see some, for lock of better words, unprofessional people at the e Demetri was a great specialist who assisted with purchase. Not sure why we have to see some, for lock of better words, unprofessional people at the end of the corridor and answer questions that can be discussed at the Demetri’s desk during signing. And if so have to be done, have the personnel to be more professional and pay attention to customer, not to their personal affairs on the phone. More
by TALKTOGARY
Employees Worked With
May 17, 2025
I don’t know about the whole dealer per se. But deal with Terry is always an amazing experience no gimmicks no xx! But deal with Terry is always an amazing experience no gimmicks no xx! More
by DanGeckordz
Employees Worked With
