Lexus of North Miami

Horrible Service Center! Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service Lexus of North Miami is the worst car dealership experience i have ever had. Everything started off great in Sales.. and then when I went to service my 2015 RX 350 the nightmare starts. It went in after only three weeks for a small squeaking noise when the steering wheel moved up and down. (07/11/14) They told me that they HAD to replace the ENTIRE STEERING SYSTEM in the car, and was going to be a big job. I was shocked and told them that I researched online, that it might only be a simple matter of adding some lube to the worm gear that moves the wheel up and down when you exit the car. They refused to do that, and I EVEN OFFERED TO PAY for this service and they still would not do it! So, I took my car to another Lexus Dealer (Kendall) and they had this issue fixed in just 15min, and yes, all they needed to do is add the lube to the gear, and magically it was fixed. Clearly they wanted to bill Lexus Corp. for massive work that was not needed, at the expense of not having MY car, and all the un-nessary part replacement, which on a brand new car is ridiculous. I called the service manager Ed Rubenfeld back to let him know how upsetting this was, and how ridiculous it was that I had to drive to Kendal, when I live less then 2mi away from this dealership. He said he was sorry, and that to give them another chance to do work.. Okay, on 01/09/15 I dropped the car off again for an oil service, and for them to detail the car / wax, etc. I had a loaner for two days, and picked it up only to find a DENT in my passenger side door, with white paint on top (I have a black car). THEY DENIED the dent, and said it was already there. (it was not there, the car was spotless). It was so obvious too that this dent was fresh, and just happened. So, much so that I went right over to the collision center there at the dealer and they were able to wipe off the white paint marks around the dent. as it was so new. Now, I am having to fight with them over this. They claim that they marked the condition report to show the dent, but when they gave me the form the date was the day of pickup and not when it was dropped off. They are / were trying to cover up the dent, and took no responsibility. Next.. I get home and read over the service paperwork that was printed.. and notice they patched a nail from one of my tires?? Um, there was no issues with ANY of the tires when I came in. The paperwork stated that the tire light was on, and that they put a patch on the front tire. There was NEVER any tire light on, and this was NEVER on the service order to start with. No one called me to tell me, nothing. IF there was a nail in the tire, then this happened there at the dealership! Trust me, if there was a tire light on don't you think I would have said something when I dropped the car off?? I called and spoke with the Service Advisor "Harvey" today and he was very clear that the tire light was "on" when the tech took the car into the shop. Yeah, I bet it was :roll my eyes: This dealership is not a good place to bring your car. They are too busy, and not careful at all in the least bit. They are trained to take advantage, and offer no support whatsoever. Take your car anywhere else for service, and be VERY careful when you drop it off for service on what the condition is! More

VERY PLEASANTLY SURPRISED BY SUCH KIND AND PERSONABLE VERY I AM A VERY PARTICULAR CUSTOMER AND WAS QUITE PLEASANTLY SURPRISED AND APPRECIATIVE WITH THE PROFESSIONAL AND PATIENT SERVICE OFFERED IN EVERY WAY BY I AM A VERY PARTICULAR CUSTOMER AND WAS QUITE PLEASANTLY SURPRISED AND APPRECIATIVE WITH THE PROFESSIONAL AND PATIENT SERVICE OFFERED IN EVERY WAY BY OUR SALESPERSON, WHO PAID SINCERE ATTENTION TO ALL OUR REQUESTS AND CERTAINLY WAS KEY IN ASSISTING IN HELPING US IN SELECT THE PERFECT CAR FOR US . I HAVE ALWAYS DREADED GOING TO A CAR DEALERSHIP BUT TO MY SURPRISE, THIS ONE DEFINITELY WAS A VERY UNEXPECTED AND REWARDING EXPERIENCE. !! MR. RON MARTIN WAS ALSO VERY COURTEOUS AND HELPFUL THANK YOU SO MUCH! I LOOK FORWARD TO DRIVING MY LEXUS GS, More

Exceeded expectations It was such a pleasure working with Alberto in regards to leasing my first Lexus. He has an amazing ability to truly connect with people and made me f It was such a pleasure working with Alberto in regards to leasing my first Lexus. He has an amazing ability to truly connect with people and made me feel at ease during the entire process. I will defianty work with him in the future. Alberto thank you again for the amazing service. Lexus of north Miami is lucky to have you. More

Great Experience I Purchased My Car through Evolution Leasing, They introduced me to Diego who was nothing but Incredible. He did a wonderful Job of teaching me the in I Purchased My Car through Evolution Leasing, They introduced me to Diego who was nothing but Incredible. He did a wonderful Job of teaching me the ins and outs of my new car and The attention provided even after purchase has been great. He went Beyond what my past experiences have been and would most Definitely recommend Diego at Lexus of North Miami and Evolution leasing for your next car purchase Thank you Diego regards, Marlon More

THE BEST CAR BUYING EXPERIENCE I WAS IN THE MARKET FOR A NEW LEXUS. I HAD VISITED OTHER LEXUS DEALERSHIPS IN MIAMI BUT NONE COMPARE TO THE AMAZING SERVICE I EXPERIENCED IN LEXUS OF I WAS IN THE MARKET FOR A NEW LEXUS. I HAD VISITED OTHER LEXUS DEALERSHIPS IN MIAMI BUT NONE COMPARE TO THE AMAZING SERVICE I EXPERIENCED IN LEXUS OF NORTH MIAMI. DIEGO AND HIS TEAM WENT FAR BEYOND MY EXPECTATIONS. STRONGLY RECOMMEND THESE GUYS. More

Awesome Service Pedro Oslan was excellent. I walked in on Saturday, 12/27/2014 at 7:30 pm after spending all day at Mercedes. I asked to be shown the new NX 200T and Pedro Oslan was excellent. I walked in on Saturday, 12/27/2014 at 7:30 pm after spending all day at Mercedes. I asked to be shown the new NX 200T and he walked me directly to the car that I eventually leased. Pedro and the finance officer gave me more than I expected. The transaction was hassle free and fast. The customer service at Lexus of North Miami surpasses all. More

Lease of a new 2015 IS 350 Juan Mallea assisted me with all my needs. Gave me wonderful explanation and allowed me to test drive the vehicles I requested. The man went beyond my Juan Mallea assisted me with all my needs. Gave me wonderful explanation and allowed me to test drive the vehicles I requested. The man went beyond my expectations. I strongly recommend him. Also the finance person named Frank Diaz was full of knowledge and helped me get on the car I wanted with the price I was able to afford to the extend of his ability. Great staff, great dealership most definitely recommend this Lexus of North Miami. More

great buying experience Scott helped me to find my first Lexus. And he did great ! He was very professional and efficient. I didn't have to haggle to get the right car at th Scott helped me to find my first Lexus. And he did great ! He was very professional and efficient. I didn't have to haggle to get the right car at the best price. He also introduced me to the head manager Yoni who was very helpful and friendly. Scott is also very knowledgeable, he answer every questions I had about the car or the sale process. The next day he called me to see if I was enjoying my new car. And I do as I enjoy the services that comes with it. Thank you Scott More

Best experience/service AAAA++++++++ Matt Parke and Justin Adderly made my experience absolutely amazing !!!! To be honest i thought i was going to have a difficult time shopping around Matt Parke and Justin Adderly made my experience absolutely amazing !!!! To be honest i thought i was going to have a difficult time shopping around for my first lexus , especially during this busy season. My visit to lexus of north miami was one to remember. Matt and Justin were 100% professional, answered all of my questions and helped me find the best car for me. i will definitely recommend anyone looking for a stress free car buying/lease experience to these gentlemen, from my trade in to delivering and showing me how to use all the cool features of my 2015 IS 250. EXCELLENT SERVICE !!!! Thanks again More

a++++++ Thank you! for a 1st NON hassel transaction everything was fast and right on the Money. Just know what you want and go get it. THANK you Alex Thank you! for a 1st NON hassel transaction everything was fast and right on the Money. Just know what you want and go get it. THANK you Alex Suarez. More