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Lexus of North Miami
North Miami, FL
3,251 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 3,251 reviews
June 28, 2019
Wonderful experience with Miguel at Lexus North Miami I wanted to let you know my experience was awesome! I had a great salesperson, Miguel Thodde, he was so experienced with the cars and took his time wi I wanted to let you know my experience was awesome! I had a great salesperson, Miguel Thodde, he was so experienced with the cars and took his time with me, I was so impressed and appreciate all the help he gave me, it was hands down the best car buying experience I have ever had. More
by Ceci
Employees Worked With
Miguel Thodde
June 28, 2019
Great customer service I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. More
by Betty
Employees Worked With
Leah Pichardo
June 28, 2019
Wonderful experience! Out with the old, in with the new! Thank you Lexus of North Miami and Cesar Alcala for making my experience great! I’m very happy with my new lease. This experience was my second time Thank you Lexus of North Miami and Cesar Alcala for making my experience great! I’m very happy with my new lease. This experience was my second time back and it was wonderful. I know my next 3 years of lease will be as nice and sweet as my first day. THANK YOU More
by Maittee33
June 27, 2019
Miguel was AMAZING Our experience with Miguel was perfect! He really understood all our needs and was very accommodating and helpful. He got us the best deal and exactly Our experience with Miguel was perfect! He really understood all our needs and was very accommodating and helpful. He got us the best deal and exactly what we were looking for! We would highly recommend him . Thank you for everything! More
by Hannahgp
Employees Worked With
Miguel Thodde
June 25, 2019
Best car buying experience ever! I want to sincerely thank Miguel for his honesty, patience, and incredible knowledge; he made my car buying experience the absolute best I've ever had I want to sincerely thank Miguel for his honesty, patience, and incredible knowledge; he made my car buying experience the absolute best I've ever had. I am so happy with my car and know that I was treated fairly, so thank you Miguel and Lexus! More
by Lexus4ever
Employees Worked With
Miguel Thodde
June 25, 2019
Incredibly efficient, elegant, and professional Purchasing my current car in this dealership was definitely the best experience I have had when it's come to changing cars. Maria along with the team Purchasing my current car in this dealership was definitely the best experience I have had when it's come to changing cars. Maria along with the team that helped me were extremely professional, walked all the extra miles they could, and gave impeccable customer service. I highly recommend this dealership for anyone who is looking for a hardworking team that will get the job done and the best deal sealed. More
by Xiomaritapolanco
June 24, 2019
Amazing experience Maria is amazing , he make the deal flow . She make us feel like family . Thank to her team work we are a member of Lexus family .👍 Maria is amazing , he make the deal flow . She make us feel like family . Thank to her team work we are a member of Lexus family .👍 More
by Sanchez del Campo
Employees Worked With
Robert finance and Gabriel insurance , Maria Morrone
June 19, 2019
Where's the customer service? First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made anothe First, I made an online appointment for a day in May. When I called because I needed to cancel it, they had no record of my appointment. I made another appointment in June. I showed up at the appointed time and was helped by Erika, who was pleasant. My service was going to take "2-3 hours" so I was given a loaner. Took paperwork to loaner dept. People there barely grunted at me. When the woman brought the loaner around, she stuck her head in the waiting room, and literally said, "Neh neh neh." Assuming the "message" wasn't for me, I didn't respond. Someone else said to me, "Are you waiting for a loaner?" Oh! I went outside to get the loaner. The woman, again, barely said one word while she went through the steps of recording the outside of the car, etc. At 4:57 pm, a little more than 3 hours since my appointment, I got a text that my car was ready. I live 20 min away. I left my house immediately and arrived at 5:20. Whereupon I was told by the people outside, "Hurry up! You're the last customer, and we're closing!" Um. OK, so why text me at 5 pm if you are closing at 5:30? Anyway, as I walked to the cashier office, a sales guy passed me and muttered, "I'm bone-f***ing tired." Um. OK. Not a good experience. Won't be back. NOBODY smiled or cared or thanked me for my business. More
by Miami driver
Employees Worked With
I did not work with any of the above. Cannot rate work as I have no idea what quality it was.
June 17, 2019
Excellent Service Maria treated us so kindly, always looking to satisfy our concerns and make our experience very pleasant and comfortable. She explained the differenc Maria treated us so kindly, always looking to satisfy our concerns and make our experience very pleasant and comfortable. She explained the difference in the models were interested in and brought all the cars around so we could get a feel for them. Very efficient dealership with wonderful, attentive staff!!! Keep up the good work!! More
by lindapantalone
Employees Worked With
Maria Morrone
June 15, 2019
Best customer service ever. My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer se My buying experience at Lexus of North Miami was great. Frank Vidal and Alfred Utset were very helpful and informative on all cars. Best customer service ever! More
by Yennie1981$$
