Lexus of Merrillville

Originaly our visit was for service for our current RX 330. Decided to take advantage of sale because our milage was getting high. Our experience with the service manager, Todd, was nothing to bragg about 330. Decided to take advantage of sale because our milage was getting high. Our experience with the service manager, Todd, was nothing to bragg about. He was cold and arrogant from the start. The overall experience with the sales team was outstanding! More

Bill was fantastic to deal with during the entire process. Very helpful, sincere and friendly. No pressure. I will buy my next Lexus from Bill Parish at Lexus of Merrillville. process. Very helpful, sincere and friendly. No pressure. I will buy my next Lexus from Bill Parish at Lexus of Merrillville. More

We could not ask for a better car buying experience. Our salesman, Jim Hineline, was great. He made us feel comfortable and we did not feel pressured. Everyone we dealt with was courteous and friendly. T salesman, Jim Hineline, was great. He made us feel comfortable and we did not feel pressured. Everyone we dealt with was courteous and friendly. The building itself is impressive and spotless. While waiting for your car to be serviced, there is a very nice place to relax. Coffee, water, Coke is offered, along with a TV to watch while waiting. Even a separate area for children to play with a TV with kid friendly programs. We came in with a specific car in mind. They did not pressure us to buy another car, but worked with us to get the car we wanted. Those who readied the car for us did a beautiful job. The car came to us in pristine condition. We made a return trip the following day to finish up some details we were not able to get done the day before. They were just as nice, even though we had bought the car. They could have treated us indifferently, but they did NOT. This is the place to go, and Jim is the one you want to talk with. We have bought many cars over the years, and this is surely the best experience. More

Best car buying experience ever. Bill Parrish is friendly, knowledgeable, and straight forward. Our entire purchasing experience with each individual we encountered, i.e. sales manager, finance man friendly, knowledgeable, and straight forward. Our entire purchasing experience with each individual we encountered, i.e. sales manager, finance manager, concierge, was exceptional. We are now happy owners of a new Lexus and will definitely be returning in 4 years for a newer purchase. More

Even though we were buying a used car, the experience was better than when we had purchased new vehicles at other dealerships. We were very impressed with the professionalism, as well as the friendly and cou better than when we had purchased new vehicles at other dealerships. We were very impressed with the professionalism, as well as the friendly and courteous manner we were treated. We will definitely buy from them again and will recommend them - even though we had to drive over 2 hours to get there! More

My experience with Ms. Sue Iacopelli was excellent. I have bought about 15 new cars in my 33 years in Northwest Indiana and I have never had a better experience with a salesperson than I did with Sue. S have bought about 15 new cars in my 33 years in Northwest Indiana and I have never had a better experience with a salesperson than I did with Sue. She was excellent in almost all aspects. Most importantly she smiles all the time. She makes you feel comfortable, she is polite and very professional. If you go to Lexus of Merrillville do ask her by name and you will understand why I am so positive about Sue. You will not be disappointed. I am extremely happy with my purchase and also working with Sue. More

Pete was a gentleman and very easy to deal with. He is an excellent manager, very understanding and listens very patiently when you talk to him. He gave me a very good deal and I am very happy. an excellent manager, very understanding and listens very patiently when you talk to him. He gave me a very good deal and I am very happy. More

Purchased new car end of January 2012. Was told by both the sale associate and the F&I manager that you can get the car serviced at thier Orland Park, IL location since they are owened by the same company the sale associate and the F&I manager that you can get the car serviced at thier Orland Park, IL location since they are owened by the same company with no issues. It is nothing but a hassle when you go to Orland Park for service. Orlad Park claims Merrillville needs to fix the system and Merrillville says it is Orland Park's fault. If they are owned by same company and are selling the same car line it should not be this hard. Lexus is suppossed to be a luxury car line not a Yugo car sevice company. DO NOT buy any car at Merrillville thinking that it will be seemless to have it serviced at Orland Park. It just is not true. More

Darryl and Paul were a great team in selling me my 3rd Lexus from this dealer - they are professional and exceeded my expectations in service. I will always purchase my cars form Lexus of Merrillville. Lexus from this dealer - they are professional and exceeded my expectations in service. I will always purchase my cars form Lexus of Merrillville. More

We had a fantastic experience, which we drove over 2 hours for. We actually agreed on the trade in & Purchase costs over the phone as we drove to the dealer. When we arrived, it was 30 minutes before hours for. We actually agreed on the trade in & Purchase costs over the phone as we drove to the dealer. When we arrived, it was 30 minutes before closing on a Saturday. The deal stayed true and several people stayed late to finish our deal so we could leave that day with the car. We were very happy with the experience and would highly recommend Lexus of Merrillville and Sue Iacopelli. More