Lexus of Merrillville

The names I choose are the people that took the extra mile to satisfy us, this just didn't happen we have been dealing with Lexus for years. Pete and Mark have always been courteous, professional, and g mile to satisfy us, this just didn't happen we have been dealing with Lexus for years. Pete and Mark have always been courteous, professional, and give us the best deals they could. We are very satisfied customers, and as I wrote we have been customers for years and will always recommend them. More

Good morning, This is Linda Ford, I would like to Good morning, This is Linda Ford, I would like to share my experience with you of purchasing my Lexus ES 350 2013 on July 5, 2013 at Lexus Of Merri Good morning, This is Linda Ford, I would like to share my experience with you of purchasing my Lexus ES 350 2013 on July 5, 2013 at Lexus Of Merrillville, Indiana. This is my fifth ES 350 and my third one from Mr. Marc Lovejoy, I really love this one. So therefore, I thank you !!!!! More

The sales experience at Lexus of Merriville even exceeded what one would expect for a luxury vehicle. The showroom is very beautiful, comfortable and inviting. As usual, I was immediately greeted by a very what one would expect for a luxury vehicle. The showroom is very beautiful, comfortable and inviting. As usual, I was immediately greeted by a very friendly receptionist upon entry to the dealership. I was quickly directed to Ric Coven, the sales representative. This is the second Lexus I purchased from Ric. We had discussed my desires for the new Lexus RX450h and Ric had called when there was a vehicle that met all of my requirements. When I came in, the vehicle he presented was just what I wanted. He carefully described all the differences between my old Lexus and the 2013 model and demonstrated all of the differences. We took a test drive and I was sold. Ric arranged for the car to be delivered at the time of my choosing and handled the delivery paperwork. John Desmet explained the availalbe programs as well as the financial arrangements. He also advised in great detail how to transfer the extended warrantee for the old vehicle to the new buyer. Finally, Paul Kalrlin gave great assistance in the setup of the high-tech features of the RX450h. In all, a very enjoyable purchasing experience. More

This is the second car that I have purchased from Jim. Both times I have found him to be extremely helpful and friendly. Jim also will periodically check to see how my car is doing and always remembers m Both times I have found him to be extremely helpful and friendly. Jim also will periodically check to see how my car is doing and always remembers me. Willie was very helpful in helping get the process done in a quick time frame and providing me with useful insight. This was my first time dealing with Paul but he did a fantastic job of showing me the car and helping to get my phone hooked-up. I would definitely buy another car from this dealership. More

Staff was friendly and courteous. This is the second car I have purchased at this dealership. I feel the 2011 ES350 is far superior to the 2007 ES350 which I previously owned. I plan on keeping this car f I have purchased at this dealership. I feel the 2011 ES350 is far superior to the 2007 ES350 which I previously owned. I plan on keeping this car for a few years. I had very little problems with my previous vehicle. Lexus of Merrillville was prompt and efficient to take care of any problems I had. My sales person was Sue Iacopelli. She is very knowledgeable and helpful. More

Recently purchased a 2007 Lexus ES350 with the Luxury package from this dealership. I just want to stress that the entire experience was eye-opening and refreshing from the moment I entered the building package from this dealership. I just want to stress that the entire experience was eye-opening and refreshing from the moment I entered the building. The Sales Consultant - Darryl presented all the paperwork on the vehicles Carfax history, Owners manuals, books, and both keys. He took his time going over the features and functionality of the car during the test drive and inspection, which made my wife and I feel like we were purchasing a brand new 50K vehicle. After deciding to purchase we were then introduced to John who was very fast and accurate in the handling of our financing at a acceptable rate for a used car, he also presented us with value based options that made sense, primarily the 3yr/36k warranty from Lexus and wheel/tire coverage's. While the vehicle was being prepped for delivery GM - Pete introduced himself and thanked us for our business putting the finishing touch on our vehicle purchase with a Lexus Coffee Mug. Lastly Paul made sure the vehicle had the correct license plate bracket installed as it was missing from the front bumper. My Wife and I departed with a very clean and well maintained vehicle that was obtained at a fair price. After having driven the car for 4 days my wife is very happy with the ride and handling, and I have peace of mind knowing I have a low maintenance vehicle with a warranty directly from Lexus. In contrast the dealership I had been to prior to coming here was pushy, didn't want to disclose critical information to allow me the customer to make a sound financial decision. Thank You Lexus of Merriville Sincerely, Rasheed and Letitia More

We were very impressed with the appearance of this dealership. The employees were very friendly and helpful. Our sales consultant did an excellent job and made our purchasing experience very enjoyable dealership. The employees were very friendly and helpful. Our sales consultant did an excellent job and made our purchasing experience very enjoyable. He is an asset to the dealership More

Jim was patient while we worked through the purchase price of the vehicle. John explained the financing options well. Overall, we were pleased with the friendliness & level of service received. price of the vehicle. John explained the financing options well. Overall, we were pleased with the friendliness & level of service received. More

Absolute worst experience ever. Very dishonest and delivered me a dirty vehicle with no gas with someone's belongings in the car. For such a prestigious company the service was extremely disappointing delivered me a dirty vehicle with no gas with someone's belongings in the car. For such a prestigious company the service was extremely disappointing. I would never buy another Lexus vehicle and NEVER from Lexus of Merrillville. More

Bill Parish is one of the best Sales Consultants I have ever dealt with. Bill will go beyond the call of duty to make sure your buying experience is outstanding. He gives you his cell phone number so you ever dealt with. Bill will go beyond the call of duty to make sure your buying experience is outstanding. He gives you his cell phone number so you can call him for anything. He is straight forward and tells you the truth about anything you ask. In 40 years of buying cars John Desmet is the best Business Manager I have ever dealt with. Usually this is the part of the deal I dread. John worked very hard to put together a deal that not only worked, but was right for me. John is the first Finance Manager ever to sell me an extended warranty. Not only did I buy it from him, but I was glad I did! No pressure just facts. If your even thinking about an extended warranty (with the technology on these cars today you should be) talk to John about it. He will make it work. Peter Takacs is the first GM I have ever dealt with that really cares and listens to his Customers. While I know his job is maximize profits, he is committed to make your buying experience truly outstanding. When I left the dealership I felt very good about my purchase and the entire process. They made me feel special. Usually when I leave a dealership I feel beat up and beat down. NOT HERE! I highly recommend Lexus of Merrillville! More