Lexus of Merrillville

I went to several Lexus dealers and received the best service and price from Jim at Lexus of Merrillville I would definitely recommend my salesmen and dealership for anyone considering a new vehicle service and price from Jim at Lexus of Merrillville I would definitely recommend my salesmen and dealership for anyone considering a new vehicle More

Very pleasant and professional staff. Located close enough to do all of my regularly scheduled maintenance. Salesman Jim Hineline was extremely helpful and instrumental in the purchase of this car. enough to do all of my regularly scheduled maintenance. Salesman Jim Hineline was extremely helpful and instrumental in the purchase of this car. More

I had been searching for my "dream car" - a 2010 to 2012 Matador Red ES 350 with parchment interior and navigation - for over 6 months. DriveChicago.com found a 2011 meeting all my specs at Le 2010 to 2012 Matador Red ES 350 with parchment interior and navigation - for over 6 months. DriveChicago.com found a 2011 meeting all my specs at Lexus of Merrillville, which is quite a trek from my home in DuPage County, IL. I was at a client in the area and stopped in. I was greeted by Darryl Jones who was professional and friendly throughout the buying experience. I fell in love with this car during minute 1 of the test drive, but I knew I needed to negotiate to make the dream a reality. Darryl and I haggled for a while to get to a price we both could live with, and we shook hands on a deal. The next evening, I had to drive my 2000 ES 300 (trade-in) back to NW Indiana from my Loop office to pick-up my new "baby". After paperwork and payment, Darryl was thorough and patient explaining basic technological features that felt to me like the Starship Enterprise. Like any good salesperson, Darryl sold himself first, and then sold the product. I recommend Lexus as the best two cars I have ever owned, Lexus of Merrillville as a dealership where I was treated with respect, and Darryl Jones as a true professional and a gentleman. More

I would not purchase a Lexus anywhere but Lexus of Merrillville. Bill Parish took his time answered all my questions and showed me many different vehicles. After I bought Bill was there to make sur Merrillville. Bill Parish took his time answered all my questions and showed me many different vehicles. After I bought Bill was there to make sure everything went smooth. He delivered the car in immaculate condition. Not a spec of dust anywhere. Bill is a true expert on Lexus products. He began selling Toyota’s in 1981 and started selling the Lexus brand at one of the first dealerships in the country. If you want a Sales Rep who knows the product and can answer any question Bill is the man. I would not think of talking to anyone else. The Finance Manger John Desment is the best finance manager I have dealt with in 40 years of buying cars. Sometimes people over look the importance of a great finance Manager, but they are one of the most import people you deal with. John took the time to go over every option I had to help me get the best rate and lowest cost available to me. John also took his time and explained every additional add on they have. He was in no way pushy, he just wanted to be sure I understood my options and got what was right for me. John is the first Finance manger to ever sell me an extended warranty. Having a MBA I can assure you that John would never try and inflate interest rates or add unneeded fees. He would never try and confuse you with the numbers. If he goes to fast just tell he to slow down and he will. The General Manager, Pete Takacs was not there when I purchased my car. However the next day when I returned he came out of his office to thank me personally and ask if I needed anything. He called me by name and made me feel like I was the only Customer they have. Buying the car I did was a result of a life time of work... Pete knew this and made me feel like I was buying a Rolls Royce. Before I bought a car from Lexus of Merrillville I did not know anyone there. Now I feel like they are friends, ready to help me with any problem I have. When I am ready for my next car I am going to Lexus of Merrillville. If Bill and John are not there, I will make an extra trip to come when they are. They are that good! More

I purchased a 2012 RX350 in July of this year and have had one problem after another with this dealership. The way it appears to me is that if all goes well your experience will be fine. However, be for had one problem after another with this dealership. The way it appears to me is that if all goes well your experience will be fine. However, be forewarned, if there is a problem this dealership will not be responsive or timely. In my case, their (specifically the business offices) lack of action, not returning phone calls, and claiming messages were lost has led to even bigger problems. I have made over 30 calls (yes, 30!) and have received less than a handful of return calls. I have, however, received many unfulfilled promises! (I only have a cell phone and thus tracking outgoing/incoming phone calls is easy and my count is accurate.) My main issue - I bought my car over 6 weeks ago and I STILL do not have proper titling or license plates! As it stands now, the GM (Pete Takacs) told me that, he, personally, would call me back. As of this writing, three days later, I still have not heard from him, neither by phone nor email. This is unacceptable. I have been getting the run-around for over 6 weeks! It seems their tactic of dealing with problems is avoidance. I have now placed the initial credit card charge in dispute with my credit card company, am sending a registered letter to Gene Kowalis Jr (owner of Merrillville and Orland Park dealerships), filing a complaint with the BBB and with the Office of The Attorney General. I'm sorry it's come to this and I am writing this review to make you aware that dealing with Lexus of Merrillville can be fraught with ongoing problems. In addition to the unresolved problems of titling and license plates, let me tell you about my experience with service. The initial detailing took three days! Why so long, you ask? Jennifer in service said she "didn't have time" to call to let me know my car was ready 2 days previous! I had to make 4 phone calls to get my car back - and even then the detailing wasn't done properly and the car had to be brought back for service because an entire handle was missing. My call about this problem went unreturned for nearly a week and again it took 4 phone calls just to get the part ordered. And when the part did arrive no one even called to tell me! There's more….but I think you get the idea. As a side note, however, I do want to mention two people who have done a great job of returning phone calls and trying to help in any way they can. Many thanks to Chris in service and to Ric Coven in sales. More

I had a wonderful experience. I was able to get a great deal and the salesperson, Darryl, worked diligently on my deal to make it happen. Both he and Pete were patient and kind, and they took the time to deal and the salesperson, Darryl, worked diligently on my deal to make it happen. Both he and Pete were patient and kind, and they took the time to make sure that I got the vehicle that I wanted , but at a great price. I highly recommend this dealership. More

We enjoy working with the people from Merrillville Lexus so much that this is our third purchase! Talk about customer service, Pete Takacs and Rick Coven went out of their way to deliver the Best price and so much that this is our third purchase! Talk about customer service, Pete Takacs and Rick Coven went out of their way to deliver the Best price and Excellent buying experience! John Desmet and Mark Lovejoy were exceptionally knowledgeable and friendly and explained everything very thoroughly! Thanks again Lexus of Merrillville! More

Service was consistently good. I recieved immediate help upon arrival. All of my questions/concerns were addressed and was given great options in regards to what I was looking for. Even now, about a month o upon arrival. All of my questions/concerns were addressed and was given great options in regards to what I was looking for. Even now, about a month out I do not have buyers remorse and feel confident that this was the best deal that I could have gotten and I was able to get exactly what I wanted! More

Personally, I detest the automobile shopping/buying experience and classify it almost as "cruel and unusual punishment." Understanding where I am coming from and my immediately negative reaction to an experience and classify it almost as "cruel and unusual punishment." Understanding where I am coming from and my immediately negative reaction to anyone involved in that process, I am willing to share some of my experiences when I purchased a new Lexus 350 RX in August of 2013. Sales representative, Ric Coven, did his best to make my visit a pleasant experience. Warning him on the telephone how much I dislike the car-buying experience, he took my threats to walk out seriously and minimized his "meetings" with his manager when I asked for something or made a counter offer. Although we had several issues to resolve prior to my accepting the vehicle, I would say that Mr. Coven truly tried to be convivial, informative and genuinely helpful throughout. Business Manager, John Desmet was exceptionally well informed, seemed genuinely interested in meeting my individual needs and clearly had honed his presentation to an efficiency rivaling that of an award-winning pit crew at the Indianapolis 500. I left his office having purchased two of the recommendations he made for ongoing warranty and cosmetic enhancement which I never would have considered from anyone other than this particularly gifted orchestrator of a sales' successful conclusion. He is a masterful choreographer/director of words selected, and actions designed, to tell a sophisticated story without use of confusing facts or unnecessary descriptors. Rather than his coming across as offensive or imperious, he left me feeling as if I had been in good hands the entire time, and believe him to have been remarkably honest with me. I found Mr. Desmet to be particularly well-qualified and actually a pleasure to deal with. He came across to me as an oxymoron of an automobile salesperson and a consultative client advocate, living together comfortably in the same sentence. More

Flew in from Tennessee and was blown away at how well I was treated, I felt as if I was buying a new $500k Rolls Royce not a Certified Pre Owned Lexus. Kris was amazing, straight to the point, and above al was treated, I felt as if I was buying a new $500k Rolls Royce not a Certified Pre Owned Lexus. Kris was amazing, straight to the point, and above all, he was honest. Even though I live 7 hours away I will be back to see Kris in the future and will direct any friend or family member his way. Thank you Lexus of Merrillville, Paul, and Kris! More