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Lexus of Merrillville
Merrillville, IN
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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427 Reviews of Lexus of Merrillville
April 10, 2025
I recently purchased a NX350 and the sales person, Rafael, was very helpful and worked with me to stay within the price range that I requested. He was very efficient and a pleasure to work with - I wo Rafael, was very helpful and worked with me to stay within the price range that I requested. He was very efficient and a pleasure to work with - I would recommended this dealership to my friends and definitely encourage them to request Rafael to handle their sale. More
by snazyg
Employees Worked With
Rafael Cartagena
March 13, 2024
Phenomenal experience with Jerry Storey, who can teach a master class in customer service. He found exactly what I wanted within 45 minutes of my leaving the dealership for the very first time. Very happy c master class in customer service. He found exactly what I wanted within 45 minutes of my leaving the dealership for the very first time. Very happy customer! More
by Rhonda
Employees Worked With
Jerry Storey
March 11, 2024
Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. I would highly recommend this dealership to anyone in the market! More
by Asia L
Employees Worked With
Desmond Walton, Willie Haddad
February 16, 2024
the worst place where I could have bought my truck I thought that having bought my truck in this certified place there would be no problems but instead I bought a truck about to blow the engine about to thought that having bought my truck in this certified place there would be no problems but instead I bought a truck about to blow the engine about to blow the transmission but they did it right by buying my The truck erased all the codes from the dashboard and just after 1:30 minutes I got home, everything turned on and the nightmare began. I called and they told me they couldn't do anything because since I bought cash and my truck already left their dealer, they don't care. say that I paid 20,000 cash and in repairs I have spent around 13,000 and there are still things to repair on my certified car More
by dc9148125
Employees Worked With
Johnathan Vargas
January 29, 2024
Tessa Wilson was my sales person. She was very caring, professional and very knowledgeable. I would recommend this dealership and Tessa if I knew of someone looking to purchase a Lex She was very caring, professional and very knowledgeable. I would recommend this dealership and Tessa if I knew of someone looking to purchase a Lexus. More
by asaverson
Employees Worked With
Tessa Wilson
January 18, 2024
Inquired on a used certified vehicle beginning December 14th, offer declined on December 21st. Car then reduced in price, contacted same people January 15th, 16th, and told on Wednesday, January 17th Mgr. 14th, offer declined on December 21st. Car then reduced in price, contacted same people January 15th, 16th, and told on Wednesday, January 17th Mgr. off would have to wait until next day for purchase numbers. Same day at 8:52 pm receive a text from Pete stating car I wanted numbers on and had been speaking to dealership on for the past three days and in December, was sold that day. Beware of this dealership and their negotiating tactics. Initials of people I spoke with are: SN; WH; TW; and Pete. More
by DJ83
Employees Worked With
Stacy Nord, Pete, Tessa Wilson, Willie Haddad
December 30, 2023
Another wonderful experience at Lexus of Merrillville. I brought me NX350H in for it's 20,000 mile service. I was in and out in about 30 minutes, unlike the terrible experiences I have had with Team Toyot I brought me NX350H in for it's 20,000 mile service. I was in and out in about 30 minutes, unlike the terrible experiences I have had with Team Toyota in Schererville. Thanks Chris for always being so prompt and doing a great job. More
by dsheerman
Employees Worked With
Chris Hodges
December 19, 2023
My experience with Darryl Jone was quick thorough and flawless.. when I arrived everything and everyone was ready to proceed with the closing of the deal. flawless.. when I arrived everything and everyone was ready to proceed with the closing of the deal. More
by Downey1912
Employees Worked With
Darryl Jones, Todd Sobczak, Chris Hodges, Jerry Storey, Bruce Clark
