Lexus of Merrillville

3957 West 81st Avenue

Merrillville, IN 46410

Please update the areas marked in red before submitting.

Share Your Experience

Yes
No
See Review Guidelines
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0
0 1 2 3 4 5 6 7 8 9 0

Reason For Visit

Sales (New)
Sales (Used)
Service

Did you purchase or lease a vehicle from this dealership?

Could You Say a Little More? (Optional)

How was your experience with the vehicle financing process? (Optional)

How would you rate the speed of your transaction? (Optional)

How would you rate the dealership's explanation of final vehicle pricing? (Optional)

If you traded in or sold a vehicle, how was that experience? (Optional)

How was your vehicle home delivery from this dealership? (Optional)

How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)

What Others Say

I recently purchased a NX350 and the sales person, Rafael, was very helpful and worked with me to stay within the price range that I requested. He was very efficient and a pleasure to work with - I would recommended this dealership to my friends and definitely encourage them to request Rafael to handle their sale.

Phenomenal experience with Jerry Storey, who can teach a master class in customer service. He found exactly what I wanted within 45 minutes of my leaving the dealership for the very first time. Very happy customer!

Overall, I was extremely impressed with the customer service I received at this Lexus dealership. I was assisted by Mr. Willie Haddad who went above and beyond to make sure I got the best deal possible for my 2024 Lexus NX. He was professional, courteous, and truly cared about providing the best experience for me. Desmond assisted in answering my questions and made the entire car-buying process smooth and stress-free. I would highly recommend this dealership to anyone in the market!

the worst place where I could have bought my truck I thought that having bought my truck in this certified place there would be no problems but instead I bought a truck about to blow the engine about to blow the transmission but they did it right by buying my The truck erased all the codes from the dashboard and just after 1:30 minutes I got home, everything turned on and the nightmare began. I called and they told me they couldn't do anything because since I bought cash and my truck already left their dealer, they don't care. say that I paid 20,000 cash and in repairs I have spent around 13,000 and there are still things to repair on my certified car

Professional service and very helpful to answer your questions about Do and Don’t with your car

Tessa Wilson was my sales person. She was very caring, professional and very knowledgeable. I would recommend this dealership and Tessa if I knew of someone looking to purchase a Lexus.