Lexus of Merrillville

Absolutely the worst dealership I have ever been to! Lexus should be ashamed to put their name on this dealer. Words to describe them: DIS-HONEST, Shady, Unresponsive, Slick, and will take complete adv Lexus should be ashamed to put their name on this dealer. Words to describe them: DIS-HONEST, Shady, Unresponsive, Slick, and will take complete advantage of anybody who walks through the door. Drive down the road to the next dealership or find another Lexus dealer, I understand they also have another dealership in Illinois, so be careful. Sales Associates and Managers at this dealership are all horrible! The absolute worst I have ever experienced. More

Ric has helped me before, with my first Lexus in 2008 and I was pleased to deal with him again. Ric is always helpful, informative and pleasant to work with. Willie helped me with details and made the expe I was pleased to deal with him again. Ric is always helpful, informative and pleasant to work with. Willie helped me with details and made the experience a good one. He was friendly and patient with my many questions. Paul also was a good experience, he was knowledgeable, patient and answered all my questions. Other employees were friendly, including the receptionists, the worker in parts, others who greeted me as I passed or they passed by me. I can always get a cold bottle of water there, am treated like a valued consumer. More

My family has previously bought their Lexus vehicles from Lexus of Orland, which is owned by the same owners as Lexus of Merrillville. Since my parents had great experiences in the past with Marc (who was at Lexus of Orland, which is owned by the same owners as Lexus of Merrillville. Since my parents had great experiences in the past with Marc (who was at the Orland location before) we decided to take the longer trip and head to the Merrillville location (he's just that good). This time around both myself and my parents were looking for a car. The treatment we received was extremely professional and helpful by both Marc and the sales manager Willie. They were fabulous in both used and new car sales! Marc found a car for me right away (2009 ES 350) and helped my parents with their new 2013 RX. They even stayed after hours for us to make sure we were taken care of, and Marc even sat with my parents for a long gruesome hour of teaching them how to use the navigation system in the new car. Such patience he has! Marc literally went out of his way to make my parents' trade-in on their 2005 ES a breeze, Willie made everything with my used ES perfect, and even the service manager Todd, was extremely friendly and helpful! Everyone in there seemed to have a smile on their face and the mood was very positive. I do not have any complaints and now along with my parents, they have a new customer who will be sure to return! Thanks guys! More

we were very pleased with all 3 employees.we were not rushed. we did not hear or got told any xx ( like some other car dealers do ) very, very friendly and professional. rushed. we did not hear or got told any xx ( like some other car dealers do ) very, very friendly and professional. More

Gentlemen, Just want to let you guys know that you Gentlemen, Just want to let you guys know that you made our LEXUS shopping yesterday afternoon easier, fun and not boring. You made the whole pro Gentlemen, Just want to let you guys know that you made our LEXUS shopping yesterday afternoon easier, fun and not boring. You made the whole process fast, too. Both of you were very approachable and seem to really care about your customers. Wished we bought our LEXUS SC from you guys before, then I would have been called A RETURNING CUSTOMER by your Lexus Merrillville. What a LEXUS EXPERIENCE!!!! Keep it up and stay that way. You can forward this email to your BOSS to let them know he's got good guys working for him and lucky to have both of you. Seldom he'll find good workers like you guys. A Happy, contented customer, Catherine and James P Murray More

I returned to this dealership after I looked around at other kinds of cars. I feel that I got the most for my money here. other kinds of cars. I feel that I got the most for my money here. More

My experience at Lexus of Merrillville with Sue was wonderful. She was very helpful through the process of my trade and purchase of a vehicle. She is always friendly, always going out of her way to h wonderful. She was very helpful through the process of my trade and purchase of a vehicle. She is always friendly, always going out of her way to help. Paul was so helpful with the delivery of my car. He made sure I understood the operation of everything. More

We were very happy to find the car we were looking for with all the features we wanted. We were pleased with the overall experience and felt everyone worked hard to get us what we wanted. with all the features we wanted. We were pleased with the overall experience and felt everyone worked hard to get us what we wanted. More

I called Lexus of Merrillville for more information about a vehicle I viewed on their website. I was connected with Sue and I am incredibly happy I was. Sue made my first car buying experience absolutely exc a vehicle I viewed on their website. I was connected with Sue and I am incredibly happy I was. Sue made my first car buying experience absolutely excellent. She was available to answer any and all of my questions and was very informative. Sue was off the day that I went to purchase the car. She set me up with Willie who also had amazing customer service. Sue even offered to come in on her day off to help. Willie was very knowledgable and also answered all of my questions. They both helped me to feel very comfortable. Mark showed me how to work the car and was great as well! Even the service person was awesome. I had a great experience and definitely would recommend all of my friends and family to go there. More

I had a great overall experience at Lexus of Merrillville. It was my first time purchasing a Lexus and first time purchasing a car from a Lexus dealership and walked away very impressed with bo Merrillville. It was my first time purchasing a Lexus and first time purchasing a car from a Lexus dealership and walked away very impressed with both. If you're in the Chicagoland/Northwest Indiana area, I would highly recommend stopping by Lexus of Merrillville to work with them. The service was impeccable from start to finish. The next time I buy a car for myself or my wife I will definitely stop by Lexus of Merrillville and hopefully buy my next car from them. More