Lexus of Merrillville

Amazing experience-amazing Jim From the first conversation I had with Jim Hineline to the hours of his help to get my paperwork finished he was great! Honest about the car honest ab From the first conversation I had with Jim Hineline to the hours of his help to get my paperwork finished he was great! Honest about the car honest about the price and fair with my trade in. He treated me with respect which is not always the case when a woman is buying a car and we even had some great laughs.Everyone at the dealership was pleasant. My many thanks to him for his patience and calm.If I didn't live in Illinois I would visit. More

Very enjoyable experience Great experience. Dave Gardiner did a wonderful job of explaining the car and all it's features. He Did'nt pressure me or try to sell me the car. Wa Great experience. Dave Gardiner did a wonderful job of explaining the car and all it's features. He Did'nt pressure me or try to sell me the car. Was never a fan of the RX but the new version sold me. Pete and Dave got me the price I wanted with no hassle. My 2nd Lexus fron this dealer and would recommend them to my friends. Good job gentlemen. More

An exceptional car buying experience! I felt no sales pressure during my contemplation time (several days, visits and test drives). The deal was a fair price on both the car I bought and I felt no sales pressure during my contemplation time (several days, visits and test drives). The deal was a fair price on both the car I bought and the car I traded. The new car was spotlessly detailed and clean at delivery. It felt like a new car. Sue, my salesperson, was joy to work with and was quick in responding to my many questions by way of text messages. As if all this wasn't great, when I got home I discovered the spare tire had a bulge and needed replacement. Since it was not a certified car I figured this was my problem. However, a quick text to Sue and she told me they would order me a new tire and install it. When I had the tire installed, they also gave me new wiper blades and washed/vacuumed my car. Cost $0. I am beyond satisfied with both this dealership's customer service and my new (to me) LS460! More

Very good experience There was no sales pressure. We enjoyed dealing with Dave, our sales rep. He was especially helpful with explaining the car's features and especiall There was no sales pressure. We enjoyed dealing with Dave, our sales rep. He was especially helpful with explaining the car's features and especially the navigation system. Very excellent overall experience. More

Good purchase experience I was able to start negotiations on site and complete them via telephone. I didn't experience pressure to purchase. It was a relatively quick and st I was able to start negotiations on site and complete them via telephone. I didn't experience pressure to purchase. It was a relatively quick and straightforward process. This is the second auto that I have purchased from this dealer and sales representative. I would recommend bot the dealer and the sales representative. More

Go to another dealer Went there to look at certified Lexus. My salesperson, Sue brought car out and remarked how car should of not been on lot as certified cars are rigoro Went there to look at certified Lexus. My salesperson, Sue brought car out and remarked how car should of not been on lot as certified cars are rigorously inspected and all deficiencies fixed. This car clearly was passed by...but knowing that would all be taken care of we spent several hours ther e going over numbers and driving. Sue told me the car would be ready in a day or two. Talked with Sue the next day and she told me they needed a few more days to get car ready....no problem!! I told her I wanted to bring my trade in over to get appraised...as i wanted to get that process out of the way. Sue told me to wait till the Lexus was complete and we would do everything at once. Great...so I thought as the dealer is a hour away. But to my shock....Sue called me and told me they sold the car the same day I last spoke with her. How could the car of gotten sold if it was in the body shop getting cleaned up for me? Something smells fishy I'd say. But let us look and see if we can fiind you another vehicle exactly as that one. ... They sure did...with double the miles and more money!!! I thought bait and switch was illegal!!!! More

Certified Lexus - Trim falling off car in car wash A week after I purchased a certified Lexus from this dealership I discovered an undetected issue - front door trim pieces falling off vehicle. I coul A week after I purchased a certified Lexus from this dealership I discovered an undetected issue - front door trim pieces falling off vehicle. I could not get the dealership to return my calls to address the problem. Finally with the assistance from Corporate Lexus I received a call from the dealership and they eventually addressed the problem. Awhile later when I had my first oil change and tire rotation, the place where I was having this service done pointed out that all my tires were on "backwards". Lexus of Merryville had installed new tires on this vehicle but these apparently were special tires that were clearly marked "inside" and "outside" and all four of my tires had the "inside" side facing out. The dealership did not respond to my call to correct this issue. Kris and Paul did a good job of presenting and reviewing vehicle to us and we had no issues with John in completing sale documents. More

A good sales person Marc Lovejoy answered my questions thoroughly and patiently.He did not attempt to sell something I did not want. He kept his word and made himself av Marc Lovejoy answered my questions thoroughly and patiently.He did not attempt to sell something I did not want. He kept his word and made himself available. More

Customer I was grossly overcharged for I-ring, thermostat,washer and labor.$600.00 pluss dollars. On the 11th of april. I was called by a call center And told I was grossly overcharged for I-ring, thermostat,washer and labor.$600.00 pluss dollars. On the 11th of april. I was called by a call center And told them my concern and all they said was sorry I will only be satisfied with a refund More

Outstanding Service I am very selective about making recommendations, but don't have a problem enthusiastically recommending this dealership! They are a great group of p I am very selective about making recommendations, but don't have a problem enthusiastically recommending this dealership! They are a great group of people. From the moment we met Marc Lovejoy, who really worked with us to make our 1st Lexus purchase possible, to the service crew that continue to take great care of us. We are very pleased and proud owners, and appreciate all they do for us. You definitely get extra-special service with this dealership and it feels good! More