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Lexus of Merrillville
Merrillville, IN
426 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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426 Reviews of Lexus of Merrillville
January 16, 2021
The staff is always friendly. They’re always concerned about my needs for my vehicle. They are very timely with the service and they keep you updated. I would recommend Lexus of Merrillville to anyone tha about my needs for my vehicle. They are very timely with the service and they keep you updated. I would recommend Lexus of Merrillville to anyone that’s looking for a vehicle I appreciate their entire staff. More
by Mic1104
Employees Worked With
Darryl Jones & Edgar Covarrubias, Todd Sobczak, Chris Hodges
January 12, 2021
We experienced a serous warning light while away from home. Lexus of Merrillville squeezed us in, and solved the problem. They were friendly and professional. Highly recommend! home. Lexus of Merrillville squeezed us in, and solved the problem. They were friendly and professional. Highly recommend! More
by 36whitepine
Employees Worked With
Edgar
December 08, 2020
Service was prompt and plesent as usual. It tool less time than expected. There was no charge based on maintenance contract. He looki up any additional services available to me. time than expected. There was no charge based on maintenance contract. He looki up any additional services available to me. More
by elmcc
Employees Worked With
Willie Haddad, Chris Hodges
December 04, 2020
Bought my car almost 8 years ago Chris always take care of all my service. He’s always treat me with respect & professionalism. Keep up the good work! of all my service. He’s always treat me with respect & professionalism. Keep up the good work! More
by Tammy
Employees Worked With
Chris Hodges
November 30, 2020
Whole process of Buying a car at Lexus of Merrillville was very pleasant experience . Bruce, Bob and Ric worked hard to meet our expectations. Thank you. was very pleasant experience . Bruce, Bob and Ric worked hard to meet our expectations. Thank you. More
by Grace Pycinski
Employees Worked With
Rick Coven, Bob Navarrro, Bruce Clark
November 18, 2020
Really great service. First class. Way better than a regular car dealership. They stand behind their work and products. My replacement battery failed after one year and they replaced it under warranty regular car dealership. They stand behind their work and products. My replacement battery failed after one year and they replaced it under warranty for no charge. More
by William
Employees Worked With
Rick Coven, Todd Sobczak, Chris Hodges, Bruce Clark
July 29, 2020
Certified Pre-owned I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this expe I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this experience has made me a little jaded. I have been looking at the same 2019 RX with 15300 miles since the beginning of June I was told that the vehicles cannot be sold pre-owned certified until a part which it needed was replaced and with C19 I had no problem waiting. Went back to the dealership 2 weeks ago vehicle still not on the lot a salesman came out gave me his card and said he would call once it was on the lot. He did call stated car was available and there was no room for negotiation the price is the price so I waited a few more weeks the car is still available and still be advertised with the same mileage and price. Today I went to see the car it was on the lot and available. Here is the kicker I am trading a 2017 vehicle with very low miles and even the dealership gave it an excellent grade per KBB, they came back at the lowest price which was fine I still have some wiggle room I was very close to saying yes. So I decide to take the 2019 RX out for a test drive and it doesn't have 15300 miles it has 20028 miles 25% more than advertised I thought I was given the wrong car. The salesman stated that someone has been driving the car than I asked how much are they taking off since it now has 5000 miles more and the answer was SAME Price no difference for an additional 5000 miles this makes no sense to me. I am sure if I brought the car I was trading with an additional 5K in miles the price would change from their original offer. In closing I have made more than 1 attempt to look at this car since the beginning of June at this point I am very disappointed with Lexus of Merrillville I am not sure why I was not called about it once it was repaired but I will see what happens over the next few days. More
by KAM282
Employees Worked With
Jerry Storey
June 12, 2020
If I could give him 0 stars, I would. He doesn’t belong in this industry because he cannot talk to customers with good bedside manor. The day we went in to buy our cars, yes that’s plural, we saw him yelli in this industry because he cannot talk to customers with good bedside manor. The day we went in to buy our cars, yes that’s plural, we saw him yelling at a couple before he was able to handle our purchase. He then yelled and threatened to call cops on us for lord knows what. Still have no idea why he felt the need to threaten us. We were with our 8 month old and our 2 year old. Seriously? Calling the cops on two parents with two young ones? Are we that threatening to you? Unreal. He should be relieved of his duties at Lexus. He’s a horrible person. More
by Lebastinian423
Employees Worked With
Willie Haddad
February 12, 2020
Wrong quote over the phone I called for my 20K mile service. I asked if the 20K service was still complimentary and was told it was not. I said it was not worth the drive and I called for my 20K mile service. I asked if the 20K service was still complimentary and was told it was not. I said it was not worth the drive and the woman on the phone told me are you sure the oil change is under $50. When I arrived I was told the service for oil change and tire rotation would be $164.68. when I told the service rep. what was quoted to me first he said that is not the correct price as my vehicle need full synthetic oil, then he came back and said I was quoted for 25K mike service which would be a little over $50. I do not believe any of this as it still was not the same price I was quoted. This is my second new Lexus purchase from this dealership, I wont be back. More
by koobs1
Employees Worked With
Edgar
