Lexus of Merrillville

Thank you Edgar, Holly, Aleksa, and Todd for your help with servicing my Lexus trucks recently especially... Helping to get me in for appointments last minute. with servicing my Lexus trucks recently especially... Helping to get me in for appointments last minute. More

I have been a repeat customer of Lexus of Merrillville for over 20 years. Superb customer service and exceptional dealership experience is why I return! for over 20 years. Superb customer service and exceptional dealership experience is why I return! More

Excellent service dealing with Chris Hodges in the service department. I was kept informed step by step regarding the problem with my car. Chris has exceptional customer service management. service department. I was kept informed step by step regarding the problem with my car. Chris has exceptional customer service management. More

Edgar is very professional and took care of all my needs in a timely manner and without any inconvenience to me. Will return for additional service. in a timely manner and without any inconvenience to me. Will return for additional service. More

My husband and I had an appointment and traveled 1hour 15 min each way to see and discuss a specific vehicle the dealership had in stock only to learn that the vehicle had been committed to another dealer 15 min each way to see and discuss a specific vehicle the dealership had in stock only to learn that the vehicle had been committed to another dealership. We were cash customers and ready to drive that vehicle home the same day. Someone should have notified us that the vehicle was no longer available. Very poor customer service! Definitely will not do business with them!!!! More

I don’t own a car just yet. But I’m giving this review because The service staff members are VERY respectful and Kind people. Todd, has helped my mom with her issues (car wise) and he has dealt with it, w because The service staff members are VERY respectful and Kind people. Todd, has helped my mom with her issues (car wise) and he has dealt with it, with kindness and respect. Chris has been an ABSOLUTE wonderful help to my mom, when she asked him a question, Chris always replied with a respectful tone, and used professionalism. Chris is really a guy that has very wonderful potential to his job. He always has a positive attitude when he arrives first thing to work. he takes everything seriously, he treats other people with just OVERALL respect to the customers and that’s he loves to hear. Chris is a guy who you can REALLY count on. He is an amazing person at Lexus Of Merrillville! ~Madison Fowler More

Edgar took care of my RX 350 very well. Excellent job. Deals with Very respectfully and sitting area was excellent to wait during vehicle service Deals with Very respectfully and sitting area was excellent to wait during vehicle service More

Chris Hodges is my service man .. he’s always efficient and courteous.. and takes care of whatever needs to be done.. need more like him and courteous.. and takes care of whatever needs to be done.. need more like him More