Lexus of Edison

The atmosphere was comfortable, staff was friendly, asked while waiting if I was being helped. My sales person Dale R. Johnson was not only friendly, but professional, I felt like I had done business with h while waiting if I was being helped. My sales person Dale R. Johnson was not only friendly, but professional, I felt like I had done business with him before, I felt very comfortable talking to him, he was knowledgeable about the features of the vehicle I was purchasing. I had been to the Lexus of Edison showroom a couple of weeks ago and did not purchase anything because I was undecided. Dale gave me a few courtesy phone calls to see if I had come to any decision. And It was those follow-up calls that made me return to Lexus and make sure I saw Dale for my sale. More

I had been working on replacing my current vehicle and it was a difficult process primarily due to the experience I had with the previous dealer. I had to ensure that the pains I had been through do not repe was a difficult process primarily due to the experience I had with the previous dealer. I had to ensure that the pains I had been through do not repeat more importantly when one is looking to buy luxury vehicle. All in all it was very important for me that the dealership I approach this tme provided me service and support that I desire. It is very important that people from sales group are not forcing the sale. After having done my complete research, I chose Lexus Of Edison. My study revealed that this dealership had very specialized teams in the areas of lease, sales, service and even internest sales. That was the firt indicator that this dealer values customer service as an important part of business. My visit and dealing with Mr. Puneet Kapoor, further convinced me that it was right decision. I surveyed with various dealers and I must state that this sales person not for once made me feel that it was about him acheiving his sales targets. His approach was to seek to understand what I needed, wanted to ensure that Lexus was the right place for me to start with and last but not the least the model I was opting for was the correct one. He took special attention to the details that I did not even account for and helped me making the right decision based on evaluation of all factors. Since my purchase, I am still in contact with him because he has always been there to help me when it was issue around technical confusion and he got me the answers. His pleasant and professional appearance, friendly approach, courteous behavious, focus towards making correct decisions were soem of the core values that have stuck to my memory. I recommend anyone who is looking to buy their next luxury car to visit this dealership and approach Puneet. I am confident that even if one is not a Lexus fan and user, after the first visit you will lean towards this car and from thsi dealership. Way to go Puneet. Keep up the good work and stay focused. More

The low tire pressure light was on in my car. The situation was quickly resolved with high quality. The dealership was able to accommodate my schedule, which I appreciated a lot during this very busy situation was quickly resolved with high quality. The dealership was able to accommodate my schedule, which I appreciated a lot during this very busy time. I wanted to thank you very much for your consideration. More

I am a returning customer to Lexus. I have always been pleased with the service and the product. Mr. Tong, my sales reprentative made the overall expereience very enjoyable. He was professional and poli pleased with the service and the product. Mr. Tong, my sales reprentative made the overall expereience very enjoyable. He was professional and polite. He was extremely helpful and receptive to questions. Overall excellent experience with Lexus of Edison. Lexus of Edison knows how to provide good customer service. Wonderful shopping experience. Thanks so much!! More

salesman was great, management team was very helpful.we enjoyed the process of sales and finance was very smooth.we were treated very well.we were offered test driving of different car with no argument. we enjoyed the process of sales and finance was very smooth.we were treated very well.we were offered test driving of different car with no argument. we were offered coffee and snacks.the showroom looked like a nice hotel.best part was we got the car for price we wanted. More

I only deal with Butch when I come to the service department. He has such a great personality and works with me and my schedule. He goes above and beyond when it comes to making the customer happy. I department. He has such a great personality and works with me and my schedule. He goes above and beyond when it comes to making the customer happy. I will always come to Lexus of Edison as long as he is working there. He is truley an asset to your company. There are not many people that are nice out there now a days(espeically in dealerships) and since I came across Butch it has been a pleasure dealing with Lexus of edison. Thank you Butch! More

It was a very good experience.Puneet was very courteous and gave 100%satisfaction,will recommend Puneet to all my friends.All the managers were very helpful made sure that the deal worked out.overall exper and gave 100%satisfaction,will recommend Puneet to all my friends.All the managers were very helpful made sure that the deal worked out.overall experience was excellent!Puneet took care of all our requirements needed for the car and personal . More

You may need a professional dealer to help you out when you decide to buy a new car. Barbara and her team did an excellent job when I first contacted Lexus of Edison from online. Everything is perfec you decide to buy a new car. Barbara and her team did an excellent job when I first contacted Lexus of Edison from online. Everything is perfect so far, and you will find something even more than you expected (like free car wash for life, free sandwich when you are in the waiting room for your service). It was a pleasure and pride to be there, and thanks for the great help! More

I was in the market for almost a month or so to lease a brand new lexus and went to several dealerships. The hunt for the right dealership who could overall give me the best deal ended at Lexus of Edison. brand new lexus and went to several dealerships. The hunt for the right dealership who could overall give me the best deal ended at Lexus of Edison. I was taken care of by employee named Puneet Kapoor. Without the hassle of haggling or any kind of sales pressure, he offered me the best deal which no other dealership could offer and i was out of the showroom in less than 2 hours after completing all of the required paperwork with a brand new Lexus. The kind of treatment & service i received from this dealership & Puneet absolutely exceeded my expectations. I would strongly recommend this dealership to anyone who is in the market looking to buy or lease a Lexus. And based on my personal experience, Puneet Kapoor is the sales person you may want to ask for.. More

I was shopping for a used car I saw one on Lexus of Edison website I called the dealer and spoke to Mr. Puneet Kapoor about the car and wanted to make sure the car is in good condition and did not want Edison website I called the dealer and spoke to Mr. Puneet Kapoor about the car and wanted to make sure the car is in good condition and did not wanted any surprises when I get to the dealership as I am 60miles from them. Mr. Kapoor was very professional and very knowledgeable and this is my best car buying experience I would recommend my family and friends to Mr. Kapoor. Keep up the good work!!!!!! More