Lexus of Cleveland

Lexus Cleveland Metro was very helpful. I would highly recommend to someone in the market for a new car! I would highly recommend to someone in the market for a new car! More

I had a great experience with Allison with Lexus of Cleveland! She was very helpful, answering all of my many questions in a timely and thorough fashion. I was coming from 2 hours away on a holiday wee Cleveland! She was very helpful, answering all of my many questions in a timely and thorough fashion. I was coming from 2 hours away on a holiday weekend and they worked with me to find a solution so that I wouldn't have to make multiple trips to get the car. Allison didn't use high pressure sales tactics and was very friendly and helpful throughout! She made the generally unpleasant process of buying a car as pleasant as it can be! I overall had a great experience and would totally be willing to buy a car with them again! More

I truly can’t say enough good things about Colin and the entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotio entire team at Lexus (e.g., Peter et al.). They were incredibly informative, patient, and reassuring during what was a genuinely stressful and emotional car-buying process for me. From the very beginning, they took the time to educate me, explain options clearly, and answer every single question I had (and there were many) without pressure, condescension, or rushing. I always felt supported rather than “sold to,” which made all the difference. Colin, in particular, went above and beyond. He was exceptionally attentive, responsive, and thoughtful, and it was clear he was genuinely invested in making sure I had a great experience from start to finish. He checked in often, anticipated concerns before I even voiced them, and handled every detail with care and professionalism. Lexus is already known for being a reliable, high-quality brand, but the customer service here truly sets it apart. The experience was seamless, human, and even enjoyable. Impeccable service, exceptional people, and a team I would recommend without hesitation. More

Dear Cleveland Metro Lexus Team, I am writing to express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for m express my heartfelt gratitude for the outstanding experience I had purchasing my first car at your dealership. This was an important milestone for me, and thanks to your team, especially my sales representative, Ryan, it was an experience I will remember in the best way. Ryan went above and beyond in every aspect of the process. From our first conversation, he demonstrated exceptional knowledge, transparency, and patience, taking the time to understand exactly what I was looking for and ensuring I felt completely comfortable with every decision. His ability to explain details clearly, anticipate questions, and offer honest guidance made a potentially overwhelming experience feel effortless and even exciting. What truly set Ryan apart was his genuine care and professionalism. He never applied pressure, always made himself available, and consistently went the extra mile to make sure everything was handled smoothly. It was clear that he takes great pride in his work and truly values his customers, which speaks volumes about both him and your dealership. Because of Ryan’s dedication and outstanding service, I drove away not only thrilled with my car, but also confident that I had been treated with integrity and respect throughout the entire process. He is an incredible asset to your team, and I cannot recommend him highly enough. Thank you again for such an exceptional experience. I will enthusiastically recommend your dealership, and especially Ryan, to anyone looking to purchase a vehicle. Warm regards, Adam Schoonover More

We had an absolutely incredible experience at this Lexus dealership, all thanks to Ryan Yee. My partner was purchasing their very first car, which can usually be a stressful process, but Ryan made it seamle dealership, all thanks to Ryan Yee. My partner was purchasing their very first car, which can usually be a stressful process, but Ryan made it seamless from start to finish. Ryan is extremely knowledgeable about every feature of the vehicle and took the time to explain everything in a way that felt helpful, not overwhelming. He has a way of creating a very relaxed, no-pressure environment while maintaining total professionalism. From the initial test drive all the way through to the final purchase, it was clear that Ryan’s priority was making sure we had a great experience. We couldn't be happier with the service. My partner loves the new car, and I honestly can’t wait to come back and work with Ryan again when it’s time to buy a car for myself! Highly recommend asking for him if you’re stopping by. More

The entire staff at Lexus of Cleveland is professional, respectful, & responsive. Colin walked me though the process from customer ordering to driving away in my new RX350h seamlessly. I will definitely sh respectful, & responsive. Colin walked me though the process from customer ordering to driving away in my new RX350h seamlessly. I will definitely shops here again for my next family vehicle! More

Abed was very pleasant and respectful when I came in. He didn't rush me and made me feel comfortable enough to purchase a car from him. He didn't rush me and made me feel comfortable enough to purchase a car from him. More