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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

August 24, 2022

My debt battery was dead and my car was stuck in the garage. I called and talked to Chris & he had a nice young man come out within 20 minutes to jump my car. He followed me to the service Center and More

by Neens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc, Lori Devega, Edwin Thalhammer, Julianna Uriostequi, Dakota Younglove
Report | Print
Aug 25, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 21, 2022

The service was excellent. They even eased my car without me asking. I trust them. More

by LUCILLE111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Lucille, We appreciate your business and our service team looks forward to serving you again soon!

August 21, 2022

Alway’s friendly and working on anything that needs to be fixed. Always tells me the problems that need to be fixed and the amount. More

by Lynda@gaspar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Lynda, Thank you for taking the time to share your feedback with us. Lori and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 21, 2022

We had an issue with the lighter not charging a phone on a car we purchased and the car locking while on. The dealer resolved the issue while we waited. More

by NORRIS.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Norris, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

August 20, 2022

The service and the people in the service department were exceptional. Vehicle was done when promised. More

by jwfennell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 20, 2022

Had a synthetic oil change next morning I had a pool of oil on my garage floor. They had to come and get the car and stated it was a faulty gasket. I was left to clean up the mess. Not very good service!!! More

by Puzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Devega
Report | Print
Aug 24, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 20, 2022

Good courtesy. Service met our needs. Easy to deal with, but a bit expensive. okay. More

by sposmani89
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Tony and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 20, 2022

Service Dept, Lori, was very helpful and kind. Thank you so much for the service! More

by YANGSIL04
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. Lori and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

August 20, 2022

Great service! Can’t go wrong with Arlington Lexus! They exemplify great customer service every time! More

by 2Rushed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 20, 2022

Service department clean as a whistle. Very satisfied with the work and the communication. Great job very happy! More

by barbara_levin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Aug 21, 2022 -

Lexus of Arlington responded

Barbara, Thanks for sharing your thoughts about your service experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

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