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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

August 30, 2022

Jose Garcia was excellent! He helped me come up with a creative way to deal with the cost of the service! More

by Eskjoldal
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Aug 31, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

August 30, 2022

Lorie, a device manager, was excellent. Juan in parts was great. I was impressed with both of them. More

by Tahomsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan. , Lori Devega
Report | Print
Aug 31, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2022

Lori is great when ever we have a problem and need to bring in our Lexus. We have a 2006 SUV and love it. We are now over 257, 000 miles and it is still going strong. Thank you to your service department More

by Lynda@gaspar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

Lynda, Thank you for the kind words for our service department! Lori and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 27, 2022

The service department did not change a engine oil🙄🙄🙄 so it’s not good at all ,!!! More

by allnoneremodeling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Coyoc
Report | Print
Aug 31, 2022 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Aug 31, 2022 -

allnoneremodeling responded

Hello, Yes when I come over I explained need to change oil, because the last visit they did not do it according to the time , so I’m not sure who’s right , but it’s my car and I would like to do it right specially on dealerships!!!

August 27, 2022

Very Good , very clean very knowledgeable great to work with,, will buy my next car there 👍 More

by TARANKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

August 26, 2022

Very prompt service and affordable and fair pricing. Eddie ,from service Lexus ArlingtonHeights ,was nice and sincere and didn’t make me feel pressured to do any work that I couldn’t afford. Really neat More

by David B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

David, Thank you! Eddie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

August 25, 2022

Work was everything I expected. Cost can always be better but other than that it was a good experience More

by JAMA0390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 25, 2022

Good service,friendly and knowledgeable stuff,a lot of amenities in waiting room,will.come again. More

by Bujor1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

We are very happy to hear Eddie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 25, 2022

Professional very polite friendly employees. I am very satisfied with their services .I will definitely come back to Lexus of Arlington. More

by sophiebzurek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garcia Edward , Peter Demos, Marcin Wierzba
Report | Print
Aug 28, 2022 -

Lexus of Arlington responded

Sophie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

August 24, 2022

Jose was great to work with! He was very thorough in explaining everything and provided me with several options to choose from for my service. More

by johnkaroumi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Aug 25, 2022 -

Lexus of Arlington responded

Thank you for sharing your experience with us, John. We truly appreciate your business and your kind feedback!

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