Lexus of Arlington

Horrible customer service Do Not Patronize this dealer. We purchased from both Naperville and McGrath Lexus with amazing help so go there for your car. Buying from Montana sight unseen so were reliant on We purchased from both Naperville and McGrath Lexus with amazing help so go there for your car. Buying from Montana sight unseen so were reliant on our salesperson for pictures and to answer questions. Never purchased a car this way before so we specifically looked to buy from a Lexus dealer. Over 25 years of owning only Lexus and dealing with Lexus dealerships our service has always been impeccable. Not here. The second our wire was sent they refused to speak to us. Wednesday and all day Thursday I called, texted, left messages and pleaded with someone to confirm the wire was received. I had transport scheduled for the next day and didn't know if the sale was final. My husband after calling every number he could find was able to confirm the money was received around 5 pm. I still didn't know if the car was ready for transport so my husband sent an email to the general manager Marcin with no reply. I left a voicemail for Igor the new car manager whom I was assured was in the office and sent an email to Al the general sales manager. We were completely ignored. What company manager ignores customers who are unhappy and just looking for help? It was a horrible, powerless feeling and all I wanted to do was cancel the sale and be done but they waited until the money was there to show how they really feel about their customers. No call, reply nothing. I had no idea if everything was ready until I got confirmation that the vehicle was picked up from the transportation company. We received the car today. No front floor mats and no owners manual. The car was supposed to be detailed but the inside is filthy. I asked my salesman Marcin if the car was clean, no dents or cosmetic issues and was assured the car was perfect. Not true. The rear bumper is going to have to be replaced where it was apparently hit by something. There are big holes and long cracks in the paint. I am going to try to contact them Monday but don't expect any assistance with this because they won't even take my calls. I have never been treated this way before and especially not through a Lexus Dealer. My husband was completely against purchasing this car because of all the trouble we had just getting pictures but we have always had such confidence in the Lexus brand and dealerships I assured him we had nothing to worry about. I was dead wrong and have completely lost my faith in a company that allows dealerships to treat people this way. Truthfully I am worried about what else they didn't disclose. More

This dealer is only interested in racking up numbers. I was interested in their new IS500 and made an appointment to make a deposit on one. They sent several emails to me to confirm my appointment and I I was interested in their new IS500 and made an appointment to make a deposit on one. They sent several emails to me to confirm my appointment and I confirmed all of them. About 30 minutes before my appointment they called me indicating that they sold the car to someone else. The sales consultant did not even offer to order the car for me until the next day, but it was the general manager who did it. Lexus, especially the Arlington location, has put a bad taste in my month and they had lost a new customer. This would have been my first Lexus, but the transaction never happened. They had lost a potential repeat customer. I eventually went to a competitor where I decided to spend a little more to get a better car as well as superior customer service. Buyer beware with Lexus of Arlington. More

I could not believe how friendly and easy the purchasing experience was. Mohammed went out of his way helping me test drive vehicles, texting and calling me during the pre-purchasing phase to answer any an experience was. Mohammed went out of his way helping me test drive vehicles, texting and calling me during the pre-purchasing phase to answer any and all questions, and working with Igor, also at Lexus of Arlington, to get the vehicle I was looking for, which was at a dealership out of state. Even the finance department was amazing--Chris was informative but not pushy, and the financing step took no time at all. The service department (Frank) was also super friendly and helpful. I would recommend this dealership to anyone. Thank you so much. More

Excellent service from the moment I drove into the service area to work with Harish on what my car needed, a cup of coffee and a few cookies and out the door with the loaner. service area to work with Harish on what my car needed, a cup of coffee and a few cookies and out the door with the loaner. More

Sebastian and Bo were very good, easy deal to make. Only negative is the added Exterior protection not being advertised in the online price. Only negative is the added Exterior protection not being advertised in the online price. More

Jamie Brown the salesperson was great and the whole process was very smooth and quick. We would highly recommend them!! process was very smooth and quick. We would highly recommend them!! More

Mohammed was exceptional from initial contact to drive the new car out of the door. Nice dealership. the new car out of the door. Nice dealership. More

Great service. Service advisor Haresh T. is one of the best. I have all my service work done here. Service advisor Haresh T. is one of the best. I have all my service work done here. More

I have good experience in this purchasing of the new 2024 RX350; especially, the saleman Mohammad Abdelrazeq, he was very helpful, knowledgeable, and friendly. The finance manager was helpful to explain all RX350; especially, the saleman Mohammad Abdelrazeq, he was very helpful, knowledgeable, and friendly. The finance manager was helpful to explain all the warranties and term. More

It’s always a pleasure to do business with Lexus of Arlington!! And love your coffee!! Arlington!! And love your coffee!! More