Lexus of Arlington

Overall experience was poor. My car buying experience was the absolute worst with this purchase! This is the first time I've purchased a used vehicle in a long time but this expe My car buying experience was the absolute worst with this purchase! This is the first time I've purchased a used vehicle in a long time but this experience has lessened my desire to ever do so again! While the bad experience originated with the used car sales dept., their lack of integrity and transparency, my encounter with the service dept. just made my experience worse! Literally every step of the process was painfully frustrating and much LESS than what I would expect from what I viewed as a reputable luxury car dealership! What I experienced is something I would expect from a "Joe's Used Auto" type shop. The dealership lacked integrity from the start and this resulted in me purchasing a vehicle with known substantial issues. I only learned of power train related codes that were retrieved after I brought the vehicle back after having it for a few days! I don't blame the Service Department for the initial issue but I do believe they could have handled the challenging situation much differently with professionalism and empathy and thereby improve my overall experience and regain my confidence in the dealership. It was clear from day one that "it was not their problem! In fact, I was repeatedly told "you bought this car as is" from the Service Director, Anthony Landi, when he clearly understood that the repairs were nearly $8000! His lack of poise and professionalism, coupled with Lori's lack of consistent follow-up, made this the worst car buying experience ever! Thankfully I purchased the extended warranty! I will say that after the dealership agreed to pay the deductible, I did have a better experience with Mr. Landi and he is probably a nice guy but I feel that he missed an opportunity to display, again, patience and empathy, for a very unfortunate situation but he was clearly tired of dealing with the issue so he converses with me poorly! I was highly disappointed and am very hopeful that he learns from this situation! More

Good service was offered, details were reviewed and taken care. Overall a good experience and waiting for the next visit. care. Overall a good experience and waiting for the next visit. More

I love thé service department. Haresh is the best! He always gives great advice for optimal maintenance of my car. I have been a customer for 20 years!! Haresh is the best! He always gives great advice for optimal maintenance of my car. I have been a customer for 20 years!! More

Lori was very helpful. She explained everything that was going to be completed on my car. She kept in contact throughout the day! She explained everything that was going to be completed on my car. She kept in contact throughout the day! More

I was in for a 60 000 mile check up. I asked Ed to take a closer look at my brakes. I needed new brakes. They took care of replacing the brakes in a timely fashion. I requested a loa I asked Ed to take a closer look at my brakes. I needed new brakes. They took care of replacing the brakes in a timely fashion. I requested a loaner car when I scheduled my 60,000 service. That also was handled quickly. I was disappointed that the loaner they gave me needed to be washed. It really was filthy on the outside. More

The dealership is welcoming kind people throughout I love visiting Arlington Heights Lexus. Very clean staff is great I never have a problem here. Thank you visiting Arlington Heights Lexus. Very clean staff is great I never have a problem here. Thank you More

Dealership is clean with good amenities and service was nice. I would recommend this dealership to others. nice. I would recommend this dealership to others. More

They greet you with a smile Listen to you carefully Then communicate with you very well Then communicate with you very well More

Great service provided as always. Haresh worked his best to explain everything. Didn’t spend an any extra minute on waiting for anything. Thank your the whole team who was taking care Haresh worked his best to explain everything. Didn’t spend an any extra minute on waiting for anything. Thank your the whole team who was taking care of my vehicles. More

Excellent customer service. Will definitely come back again. Laurie was one of the best I have ever worked with. Will definitely come back again. Laurie was one of the best I have ever worked with. More