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Lexus of Arlington

Arlington Heights, IL

4.7
3,620 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,620 Reviews of Lexus of Arlington

December 03, 2022

Would not service my car here again. Had appointment for new Falken tires. When arrived, did not have tires in stock as promised. Then tried to up sell me for lesser quality tires. More

by DNSAICHEK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Coyoc
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 03, 2022

I received another excellent service experience for my Lexus GS 350. Service was great and as expected. More

by MWM1466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 04, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 02, 2022

I'm always treated in a friendly yet professional manner. Maintenance and new tire installation completed on time. Service manager Ed was very helpful. More

by bjsmitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Dec 02, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words for Ed, and for taking the time to leave us this wonderful feedback! We look forward to working with you again!

December 02, 2022

Service is always excellent and service department makes sure customer is well attended. Haresh is great to work with. More

by mrbuzy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 04, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2022

Great service starts with the front-line staff. Tony Coyoc, service advisor, kicks off the Lexus experience to a great start. His knowledge and welcoming demeaner allows for a user-friendly visit. More

by Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Josie Garcia
Report | Print
Dec 04, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 02, 2022

They kept me up to date each day with the status and a some details on what they were doing which was excellent. More

by mikefiore23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 04, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mike, and we look forward to working with you again.

December 01, 2022

Strong customer service with friendly staff, effective and quick service, and a nice waiting area as well More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 02, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 01, 2022

The service manager, Eddie, was very thorough and professional. The work was completed in a timely manner. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Dec 02, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

December 01, 2022

Tony was wonderful He was very courteous and thorough. He did give me a discount which I appreciate it very much More

by CAROL.CURRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 02, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

November 30, 2022

Great people very friendly i was pleased with the way I was greeted , completely satisfied with the service on my car More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gennaro, Tony Coyoc
Report | Print
Nov 30, 2022 -

Lexus of Arlington responded

Peter, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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