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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 09, 2022

With no advance warning, surcharge for using a credit card. Cheap auto group. Should be ford's not lexus dealership More

by forjoevee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Devega, Edwin Thalhammer
Report | Print
Dec 14, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Dec 14, 2022 -

forjoevee responded

No one on one is required unless you recend the Credit Card Sur-Charge or unless you publicly state your intent on where and when you will charge it on goods and services .

December 09, 2022

I’m satisfied with the service advisor Lori Devega guickly and effective also liked the coffee More

by akleytR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 11, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 09, 2022

It was a wonderful experience. I was treated respectfully, the claims advisor understood my problem and immediately scheduled an appointment. I received a follow up on my service w More

by SHIBU3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 11, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 08, 2022

Trustworthy and reliable service and I trust they will help advise me to budget friendly options on needed repairs More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 11, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

December 07, 2022

They were very accommodating providing me with what was available to me if I was will to lease again More

by MAKRWK18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Abdelrazeq, Victor Aguilar
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

December 07, 2022

Thank you very much for your service, and Keep up the good work! Very pleased dealing with Tom Prondzinski. Marry Christmas More

by Carl Riina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Dec 08, 2022 -

Lexus of Arlington responded

Thank you, Carl! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

December 06, 2022

I was able to receive quick, quality care from the employee that worked with me. I will try and work with him moving forward. More

by Kevin.Florentino
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

Kevin, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 06, 2022

Customer service is great. Using this dealership for 12 years. Quick service, professional, friendly. Excellent! More

by oksana_kozel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

Oksana, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2022

The dealership is very welcoming. They are gracious hosts, and have excellent communication. They tell you what is going to be done, check in with you, then make sure you are comforta More

by Denise21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

Denise, Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 06, 2022

Very helpful and they truly care about their customers! Would highly recommend going to this dealership. More

by nikitagh10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 07, 2022 -

Lexus of Arlington responded

Thank you! Tony and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

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